In re Myford Touch Consumer Litigation

46 F. Supp. 3d 936, 2014 WL 2451291, 2014 U.S. Dist. LEXIS 74235
CourtDistrict Court, N.D. California
DecidedMay 30, 2014
DocketNo. C-13-3072 EMC
StatusPublished
Cited by63 cases

This text of 46 F. Supp. 3d 936 (In re Myford Touch Consumer Litigation) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
In re Myford Touch Consumer Litigation, 46 F. Supp. 3d 936, 2014 WL 2451291, 2014 U.S. Dist. LEXIS 74235 (N.D. Cal. 2014).

Opinion

[946]*946ORDER GRANTING IN PART AND DENYING IN PART DEFENDANT’S MOTION TO DISMISS

(Docket No. 56)

EDWARD M. CHEN, United States District Judge

Plaintiffs are twenty-three persons and one organization residing in fifteen different states. They have filed a class action against Defendant Ford Motor Company, asserting, in essence, that an “infotainment system” — known as MyFord Touch (“MFT”) — used in certain of its vehicles (Ford, Lincoln, and Mercury) is defective and that Ford knew the system was defective at the time it sold the vehicles to Plaintiffs and other putative class members. Plaintiffs have asserted various claims under federal and state law, but the claims can loosely be categorized into (1) fraud claims and (2) breaeh-of-warranty claims. Ford has challenged the bulk of the claims in the currently pending motion to dismiss.

Having considered the parties’ briefs and accompanying submissions, as well as the oral argument of counsel, the Court hereby GRANTS in part and DENIES in part Ford’s motion.

I. FACTUAL & PROCEDURAL BACKGROUND

As a preliminary matter, the Court provides below a chart which lists the name of each named Plaintiff, the state of Plaintiffs residence, whether Plaintiff purchased or leased the car, the car that was purchased or leased, and the date of purchase or lease.1

[947]*947[[Image here]]

[948]*948[[Image here]]

In their operative complaint, Plaintiffs allege as follows.

The MFT system is

a factory-installed, integrated in-vehicle communication, navigation, and entertainment system that allows users to use a rearview camera, control vehicle climate, operate adaptive cruise control, receive navigational direction, make hands-free telephone calls, control music, and perform other functions with voice and touch commands. [MFT] also includes 9-1-1 Assist, which automatically contacts emergency personnel with the vehicle’s coordinates in case of an accident. In addition to touchscreen and voice-based commands, [MFT] also features a steering wheel control panel.

FAC ¶ 232. Pictures of what the MFT system looks like can be found in paragraphs 242-43 and 245 of the complaint. Ford has promoted the MFT system, including in particular its safety, communication, and entertainment features, in various ways — e.g., on its website, through advertisements (including print and televi[949]*949sion), and through dealerships. See, e.g., FAC ¶¶ 22, 49, 66, 251-61.

MFT is powered by an operating system known as Ford SYNC. See FAC ¶3. Ford SYNC is also the name of the earlier, first generation of the MFT system. See FAC ¶233. “Ford designed and developed SYNC with Microsoft and installed the original Sync system in Ford vehicles in 2007.” FAC ¶233. “The initial versions of Ford SYNC, however, did not include a touchscreen, like [MFT].” FAC ¶ 233.

“In January 2010, hoping to capitalize on the success of SYNC, Ford announced that it would be launching a second generation of SYNC called [MFT]. [MFT] was a much more comprehensive technology which utilized Ford SYNC as the operating system, but included many more features than had been available with the initial versions of Ford SYNC.” FAC ¶ 235. Ford aimed to employ MFT in all of its vehicles, not just its higher-end vehicles. See FAC ¶ 237. The rollout of the MFT system began in 2010 (i.e., for 2011 model vehicles). See FAC ¶¶ 16, 238. “Currently, more than 5 million Ford vehicles contain [MFT].” FAC ¶ 238. In a June 2013 press release, Ford stated that, “combined, Sync and [MFT] systems are sold on 79 percent of new 2013 Ford vehicles.” FAC ¶ 239.

Ford charges a premium for the MFT system. “As a stand-alone option, Ford’s suggested retail price for the [MFT] system is approximately $1,000. Customers can add further options to their [MFT] system — such as GPS navigation capability — by paying additional fees of several hundred dollars.” FAC ¶ 241.

However, according to Plaintiffs, there are serious problems with the MFT system. Plaintiffs underscore that “[t]he scope of the problem is wide. In late 2012, Ford reported 400 problems with the [MFT] system for every 1000 vehicles. That was an improvement over the problems earlier in 2012 when Ford reported a ‘things-gone-wrong’ rate for its [MFT] system of 500 for every 1000 vehicles.” FAC ¶10.

Plaintiffs have identified various problems with the MFT system, ranging from the entire system freezing up or crashing (in which case no features connected to MFT are operational, including the navigation technology, the radio, the rearview camera, and the defroster) to isolated problems such as random but frequent screen black outs, nonresponsiveness to touch or voice commands, locking up of the rearview camera, and inaccurate directions on the navigation system. See FAC ¶ 7; see also FAC ¶¶ 262-63. Plaintiffs maintain that the problems with the MFT system actually create safety risks as malfunctions in the system lead to the driver becoming distracted. See FAC ¶ 263. Also, there are more obvious safety risks involved when, e.g., the rearview camera or defroster breaks down. Plaintiffs maintain that, although there are varying problems with the MFT system, there is an underlying defect in the system attributable to software and/or hardware. See FAC ¶¶ 268-69.

Plaintiffs assert that Ford failed to conduct adequate testing of the MFT system prior to its release. See, e.g., FAC ¶ 271. Furthermore, soon after the release of the system, customer complaints began to mount. In response, Ford began to issue Technical Service Bulletins (“TSBs”) and software updates. “TSBs are recommended repairs issued by the manufacturer and sent to dealers.” FAC ¶ 274. The first TSB was issued on April 27, 2011. See FAC ¶ 275. TSBs continued to be issued through at least October 3, 2013. See FAC ¶286. Plaintiffs have identified at least eight TSBs, as well as multiple [950]*950software updates. See generally FAC ¶¶ 274-87.

According to Plaintiffs, in spite of the TSBs and software updates, Ford still has not fixed the problem with MFT — this in spite of the fact that, at the very least, there is an express limited warranty on each vehicle. See FAC ¶¶ 297-300. A copy of the relevant limited warranty can be found at Exhibit A of Ford’s request for judicial notice. See Docket No. 57-2 (RJN, Ex. A) (limited warranty). The limited warranty provides, in relevant part, as follows:

Under your New Vehicle Warranty if:

—your Ford vehicle is properly operated and maintained, and —was taken to a Ford dealership for a warranted repair during the warranty period,
then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on our vehicle that malfunction or fail during normal use during the applicable coverage period due to a manufacturing defect in factory-supplied materials or factory workmanship.
This warranty does not mean that each Ford vehicle is defect free. Defects may be unintentionally introduced into vehicles during the design and manufacturing processes and such defects could result in the need for repairs.

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46 F. Supp. 3d 936, 2014 WL 2451291, 2014 U.S. Dist. LEXIS 74235, Counsel Stack Legal Research, https://law.counselstack.com/opinion/in-re-myford-touch-consumer-litigation-cand-2014.