Van Straaten v. Shell Oil Products Co. LLC

678 F.3d 486, 2012 WL 1340111, 2012 U.S. App. LEXIS 7789
CourtCourt of Appeals for the Seventh Circuit
DecidedApril 18, 2012
Docket11-8031
StatusPublished
Cited by41 cases

This text of 678 F.3d 486 (Van Straaten v. Shell Oil Products Co. LLC) is published on Counsel Stack Legal Research, covering Court of Appeals for the Seventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Van Straaten v. Shell Oil Products Co. LLC, 678 F.3d 486, 2012 WL 1340111, 2012 U.S. App. LEXIS 7789 (7th Cir. 2012).

Opinions

EASTERBROOK, Chief Judge.

The Fair and Accurate Credit Transactions Act, 15 U.S.C. § 1681c(g), requires the truncation of credit-card numbers on electronically printed receipts. The receipt must not display “more than the last 5 digits of the card number”. The statute does not define the phrase “card number”. This interlocutory appeal — which the district court authorized under 28 U.S.C. § 1292(b), see 2011 U.S. Dist. Lexis 142894 (N.D.Ill. Dec. 8, 2011) — presents the question whether “card number” and “primary account number” are interchangeable. Shell Oil printed on receipts at its gas pumps the last four digits of what Shell calls the customer’s “account number”. Natalie van Straaten contends that Shell printed the wrong four digits— that it should have printed the final four numbers that are electronically encoded on the card’s magnetic stripe, a number the industry calls the “primary account number” or PAN. She does not contend that the digits Shell chose to print would have allowed identity theft, prevention of which is the goal behind the Act. (The parties call the statute “FACTA,” but we prefer simple words to awkward initialisms.)

A Shell Card designates nine digits as the “account number” and five as the “card number”. Here is an illustration:

[488]*488[[Image here]]

If someone had used this sample Shell Card at a Shell station, the electronically printed receipt would have displayed “6789”, one fewer digit than the statute allows — but, the district judge held, the wrong digits. The sequence “0000” should have been printed for this sample card, the judge concluded when denying Shell’s motion for summary judgment. 2011 U.S. Dist. Lexis 110108 (N.D.I11. Sept. 26, 2011). Shell’s receipts looked like this:

XXX XX6 789 XXXXX

-Account Number- -Card Number-

The district court held that they should have looked like this:

XXX XXX XXX X0000

A Shell Card has 14 digits embossed on the front and 18 digits encoded on the magnetic stripe. This 18-digit primary account number could be rendered 123456789ABCDEFGHI. According to van Straaten and the district court, only “FGHI” or “EFGHI” on an electronic receipt complies with the Act — no matter what sequence is accessible to the eyes or a machine that takes a physical imprint of the card. If the number visible to a customer were ABCDE 123 456 789 (reversing the order of “account number” and “card number” on the sample above, while still having 14 embossed digits), still the only permissible sequence on the receipt would be the last four or five digits of the machine-readable primary account number.

The Act does not define “card number”. The Federal Trade Commission and the Consumer Financial Protection Bureau, which have some authority to interpret the Fair Credit Reporting Act (§ 1681c is part of that statute), also have not defined the term. The FTC’s staff did issue a “bulletin” alerting businesses to the statutory requirement soon after its enactment, but this publication not only lacks a definition but also has no authoritative effect; it is neither an exercise in notice-and-comment rulemaking nor the outcome of administrative adjudication. (The bulletin, and much of the Commission’s other advice issued before it handed enforcement over to the Bureau, is recapped in fO Years of Experience with the Fair Credit Reporting Act, an FTC Staff Report with Summary of Interpretations (July 2011).) But we need not essay a definition of “card number” as an original matter, because we can’t see why anyone should care how the term is defined. A precise definition does not matter as long as the receipt contains too few digits to allow identity theft. The Act does its work by limiting the number of exposed digits, and Shell Oil printed one fewer digit than the Act allows.

[489]*489Van Straaten and the class she represents do not contend that Shell’s choice of digits left them at risk of identity theft. They have not claimed to suffer injury and do not want compensatory damages. Instead they seek the penalty provided by 15 U.S.C. § 1681n(a)(l)(A), which says that a person who “willfully fails to comply” with any requirement in the Fair Credit Reporting Act is liable in the amount of “any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000”. An award of $100 to everyone who has used a Shell Card at a Shell station would exceed $1 billion, despite the absence of a penny’s worth of injury.

Penalties under § 1681n depend on a violation being “willful”. The Supreme Court defined that term, as § 1681n uses it, in Safeco Insurance Co. v. Burr, 551 U.S. 47, 69, 127 S.Ct. 2201, 167 L.Ed.2d 1045 (2007), concluding that a practice is willful when “the action is not only a violation under a reasonable reading of the statute’s terms, but shows that the company ran a risk of violating the law substantially greater than the risk associated with a reading that was merely careless.” In other words, the Justices wrote, only a reading that is “objectively unreasonable” can be deemed a “willful” violation. Ibid. The absence of a statutory or regulatory definition of the phrase “card number”— and the fact that the four digits Shell exposed on the receipt created no greater risk for its customers than printing the last four digits of the primary account number — means that Shell’s decision cannot be called “objectively unreasonable”. See also Long v. Tommy Hilfiger U.S.A., Inc., 671 F.3d 871 (3d Cir.2012) (printing on a receipt the month of a credit card’s expiration date, but not the year, is not a willful violation, even though § 1681e(g) prohibits printing any portion of a card’s expiration date).

Plaintiff insists that Shell’s position can be revealed as unreasonable by analysis of industry practices. When businesses started to read credit-card numbers electronically in the 1980s, transmitting them to financial institutions for each purchase’s approval, they needed a uniform format— both the sequence of numbers and a standard of encoding (and potentially encrypting) so that computers could understand and work with them. The International Organization for Standardization (ISO) came up with a format that can be read when a card is “swiped” through a terminal, or a radio-frequency identification (RFID) tag in the card is brought close to a near-field-eommunications reader. In this standard some of the 18 or 19 digits designate the industry in which the card’s issuer participates, some the individual account, and at least one is a check digit; it is also possible to encode whether the card is the original or a replacement for one that was lost or stolen. Plaintiffs expert witnesses testified by reports and depositions that the payment-card industry understands “account number” and the ISO’s “primary account number” to be the same thing, and that lobbyists informed congressional staff of this in 2003 when Congress was considering proposals that led to § 1681c(g).

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Bluebook (online)
678 F.3d 486, 2012 WL 1340111, 2012 U.S. App. LEXIS 7789, Counsel Stack Legal Research, https://law.counselstack.com/opinion/van-straaten-v-shell-oil-products-co-llc-ca7-2012.