Steinhebel v. Los Angeles Times Communications

24 Cal. Rptr. 3d 351, 126 Cal. App. 4th 696, 2005 Daily Journal DAR 1575, 2005 Cal. App. LEXIS 191
CourtCalifornia Court of Appeal
DecidedFebruary 7, 2005
DocketB172415
StatusPublished
Cited by33 cases

This text of 24 Cal. Rptr. 3d 351 (Steinhebel v. Los Angeles Times Communications) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Steinhebel v. Los Angeles Times Communications, 24 Cal. Rptr. 3d 351, 126 Cal. App. 4th 696, 2005 Daily Journal DAR 1575, 2005 Cal. App. LEXIS 191 (Cal. Ct. App. 2005).

Opinion

*700 Opinion

FLIER, J.

Appellants, Kurt Steinhebel et al., former “telesales” employees of respondent Los Angeles Times Communications LLC, appeal from a summary judgment issued on the ground it was lawful for respondent to contract with such employees to pay a commission upon the sale of a subscription immediately, subject to a charge-back if the customer did not keep the subscription for at least 28 days.

After reviewing pertinent law, we conclude that respondent’s charge-back policy does not violate the Labor Code and thus is lawful. 1 We accordingly affirm the judgment of the trial court.

FACTS 2

Respondent is the publisher of Los Angeles’s leading local newspaper. Each of the appellants worked for respondent as a telesales employee. Telesales employees telephoned prospective customers to sell them newspaper subscriptions. They also telephoned existing customers with limited subscriptions to attempt to convert their subscriptions into broader ones. The type of subscriptions sold by respondent’s telesales employees enlarged over time, and the list ultimately included: (1) a daily subscription, (2) a daily subscription plus a Sunday subscription, (3) a Sunday-only subscription and (4) a “Weekender” (Saturday and Sunday) subscription. Different values were ascribed to each type of subscription sold to calculate a telesales employee’s productivity and level of commission. The employee received additional commissions for sales by credit card.

Each of the appellants read and signed substantially similar versions of the Los Angeles Times Telesales Agreement (Agreement), discussed more fully below, when they began their employment, and respondent provided each with a copy of the Agreement. Respondent required each telesales employee to sign an acknowledgment confirming he or she understood the Agreement and agreed with its terms before making any sales. With the exception of commission rates and productivity calculations not material to this case, the provisions governing payment of commissions in the Agreement remained unchanged during appellants’ employment.

*701 Appellants were trained on how they should perform their jobs and received a copy of respondent’s Telesales Training Manual (Training Manual). The Training Manual explained respondent’s compensation policies and practices and how telesales employees were to be compensated. Each telesales employee earned an hourly base pay at the statutory minimum wage. In addition to the hourly minimum wage, telesales employees received a commission payout for each verified sale they made. It was stipulated that each telesales employee received his or her full hourly wage regardless of his or her net level of sales during a given pay period.

Under the Agreement, appellants received a commission only on “commissionable orders,” defined as “a sale that is input into the L.A. Times home delivery computer . . . where the customer keeps the paper for a minimum of 28 days without giving a specific stop date.” Such an order may be placed for either “a customer who is inactive in the system” or “a Sunday customer who is being converted to a Daily/Sunday order or Daily Only order.”

The Agreement also defined what was not a commissionable order: (1) an order with a specific stop date (term order); (2) a misrepresented order; (3) an order placed with a customer currently active in respondent’s delivery system; and (4) “a charged[-]back order (when a customer does not keep the paper for at least 28 days).” (Italics added.)

Under respondent’s policies, each time a telesales employee made a sale, the sale was subject to verification. Another employee, called a “verifier,” would call the customer to ensure certain prerequisites were met before a sale could qualify for a commission payout. Specifically, the verifier ascertained whether the customer really wanted the subscription, whether the customer already had delivery of the same product and whether respondent had previous collection problems with the customer.

Respondent retained discretion to terminate or rescind a sale (an “in[-]house kill”) prior to commencing delivery of the paper. In cases of an in-house kill, no sale was attributed to the telesales employee, no subscription was ever delivered to the customer and no commission was ever paid to the telesales employee for the sale. 3

If the verifier verified the sale, respondent would pay out a commission to the telesales employee according to the terms of the Agreement.

The Agreement, signed by each telesales employee, provides: “Even though an order is not commissionable until the customer keeps it 28 days, *702 The Times will pay you two weeks in advance for the order. Beginning on the second pay period after your start date, you will receive an advance against your commissions. The amount will be equal to the commissions attributable to the preceding pay period. However, if the subscription is rejected by The Times [an “in-house kill”] or by the customer before 28 days, the amount advanced in respect to the rejected subscription will be deducted from your compensation payable subsequent to the date of such rejection based on your commission rate for [the] current week and you hereby authorize such deductions.” (Italics added.)

Respondent paid out commissions to a telesales employee based on his or her net sales for the week. To arrive at the net sales figure for any given week, respondent started with the employee’s gross number of sales for the week and subtracted from that the number of subscriptions canceled during that week which had not been held long enough to qualify as commissionable orders. If the net amount for the week fell below zero, the commission total for the week would be deemed to be zero and any negative amount carried over into the following week.

The Training Manual advised employees that “[t]elesales representatives work a 30-hour shift weekly. Each representative should make 1 Everyday sale an hour. This represents 30 Everyday sales a week.” The manual further advised the employee that “[d]ue to charge-backs it is recommended that you try and get two extra sales a day. Remember[,] the customer may change their mind and stop the paper.” (Boldface omitted.)

Telesales employees were only charged back for their own noncommissionable orders.

PROCEDURAL HISTORY

Appellants filed a complaint seeking relief under sections 203 (waiting time penalties), 221 (collection or receipt of wages previously paid), 223 (secret payment of wage lower than designated scale), 225 (unlawful receipt or withholding of wages and secret payment of wage below scale) and 400 through 410 (restrictions on employee bonds, “the Employee’s Bond Law”) and Business and Professions Code section 17200 (unfair competition). Appellants sought relief on their own behalf and on behalf of a class of inside telephone sales representatives, telemarketers, associates and other inside sales personnel employed by respondent in California who were or are subject to charge-backs against future commissions.

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Bluebook (online)
24 Cal. Rptr. 3d 351, 126 Cal. App. 4th 696, 2005 Daily Journal DAR 1575, 2005 Cal. App. LEXIS 191, Counsel Stack Legal Research, https://law.counselstack.com/opinion/steinhebel-v-los-angeles-times-communications-calctapp-2005.