Robert Stafford, Jr. v. Bojangles' Restaurants, Incorporated

123 F.4th 671
CourtCourt of Appeals for the Fourth Circuit
DecidedDecember 17, 2024
Docket23-2287
StatusPublished
Cited by11 cases

This text of 123 F.4th 671 (Robert Stafford, Jr. v. Bojangles' Restaurants, Incorporated) is published on Counsel Stack Legal Research, covering Court of Appeals for the Fourth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Robert Stafford, Jr. v. Bojangles' Restaurants, Incorporated, 123 F.4th 671 (4th Cir. 2024).

Opinion

USCA4 Appeal: 23-2287 Doc: 39 Filed: 12/17/2024 Pg: 1 of 19

PUBLISHED

UNITED STATES COURT OF APPEALS FOR THE FOURTH CIRCUIT

No. 23-2287

ROBERT E. STAFFORD, JR., on behalf of himself and all others similarly situated; MELISSA BONETTI, on behalf of herself and all others similarly situated; HERBERT MALLET, on behalf of himself and all others similarly situated; JACQUELINE JOHNSON, on behalf of herself and all others similarly situated; CATHRINE ALLEN, on behalf of herself and all others similarly situated; DEVRON JONES, on behalf of himself and all others similarly situated; TABITHA DANIEL, on behalf of herself and all others similarly situated; LAQUASHA OSAGHEE, on behalf of herself and all others similarly situated; RONDA COLE, on behalf of herself and all others similarly situated,

Plaintiffs – Appellees,

v.

BOJANGLES’ RESTAURANTS, INC.,

Defendant – Appellant.

Appeal from the United States District Court for the Western District of North Carolina, at Charlotte. Max O. Cogburn, Jr., District Judge. (3:20−cv−00266−MOC−SCR)

Argued: October 30, 2024 Decided: December 17, 2024

Before WILKINSON and BERNER, Circuit Judges, and Brendan A. HURSON, United States District Judge for the District of Maryland, sitting by designation.

Vacated and remanded by published opinion. Judge Wilkinson wrote the opinion in which Judge Berner and Judge Hurson joined. USCA4 Appeal: 23-2287 Doc: 39 Filed: 12/17/2024 Pg: 2 of 19

ARGUED: Brendan P. Biffany, ROBINSON, BRADSHAW & HINSON, P.A., Charlotte, North Carolina, for Appellant. L. Michelle Gessner, GESSNERLAW, PLLC, Charlotte, North Carolina, for Appellees. ON BRIEF: Charles E. Johnson, Douglas M. Jarrell, Emma T. Kutteh, ROBINSON, BRADSHAW & HINSON, P.A., Charlotte, North Carolina, for Appellant.

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WILKINSON, Circuit Judge:

The defendant here challenges the certification of a class action involving

allegations of unpaid off-the-clock work and unauthorized edits to employee time records.

The classes certified had only one parameter: class members must have worked as a

Bojangles shift manager in the relevant state within three years of the filed complaint. We

hold that the district court abused its discretion in certifying this class action because it

employed an inappropriately high level of generality when (1) identifying the policies

which allegedly unify prospective class members’ wide-ranging claims, and (2) creating

overly broad class definitions. These errors cut to the core of the district court’s Rule 23(a)

and Rule 23(b)(3) analyses, and we thus vacate the certification order and remand to the

district court.

I.

A.

Bojangles’ Restaurants, Inc. (“Bojangles”) is a southern-style fast-food chain. In

2020, the company owned and operated 311 restaurant locations across eight states. J.A.

205. In its restaurants, Bojangles employs a three-tier management structure. Shift

managers are the lowest tier of management. They report to assistant general managers,

who, in turn, report to general managers. While most of Bojangles’ shift managers are full-

time employees, some work less than forty hours per week. J.A. 205.

Bojangles has an internal policy that requires all employees be paid for time worked.

Bojangles’ pay policy emphasizes that “[n]o crewmember is permitted to work ‘off the

3 USCA4 Appeal: 23-2287 Doc: 39 Filed: 12/17/2024 Pg: 4 of 19

clock’ at Bojangles.” J.A. 229. Therefore, employees, including shift managers, must clock

in and out of their shifts to track their hours worked. As required by the Fair Labor

Standards Act (“FLSA”), any tracked hours exceeding forty hours a week are paid at “one

and one-half times the regular rate.” 29 U.S.C. § 207(a)(1); see J.A. 229.

Bojangles permits alterations to employees’ clocked time in order to correct errors.

To prevent unauthorized edits to an employee’s clocked time, the company requires that

such time-record changes be signed by both the employee and the supervisor making the

edit. For instance, if a shift manager’s time records need to be corrected, an assistant

general manager or general manager would need to initiate the edit, and both that manager

and the shift manager would need to physically sign off on the change. J.A. 229.

The present case arises from a series of allegations that Bojangles systematically

violated its own policies, requiring shift managers to work off the clock, and sometimes

even editing these employees’ time records to avoid exceeding state and federal overtime

thresholds.

B.

Named plaintiff Richard Stafford was an hourly-paid shift manager at Bojangles.

After being fired in 2020, Stafford filed suit against Bojangles under the FLSA and the

North Carolina Wage and Hour Act, claiming that the company “frequently required [him]

to stay on the premises, on duty, after closing to clean up and close down the restaurant”

while off the clock, did not compensate him for the time spent driving between different

restaurants for work-related activities, and, as a result, failed to pay him the correct amount

4 USCA4 Appeal: 23-2287 Doc: 39 Filed: 12/17/2024 Pg: 5 of 19

of overtime wages. J.A. 54, 58-60. He alleged that his experiences were part of a systematic

effort by Bojangles to artificially suppress their labor costs to stay within specified labor

budgets. J.A. 75.

On November 2, 2020, the United States District Court for the Western District of

North Carolina conditionally certified a collective action for shift managers’ FLSA claims

under 29 U.S.C. § 216(b). J.A. 6. With the gates thus open, the claims against Bojangles

rapidly accumulated. By April 2022, nearly 550 individuals had joined the collective

action. Opening Br. at 6.

On April 15, 2022, Stafford filed a second amended complaint, which added new

named plaintiffs and sought class certification of various state wage-and-hour law claims

under Federal Rule of Civil Procedure 23(b)(3). Plaintiffs proposed classes for North

Carolina, South Carolina, Alabama, Georgia, Kentucky, Tennessee, and Virginia. J.A. 107-

09.

Plaintiffs brought a variety of claims centering around the allegation that Bojangles

“requires its Shift Managers to perform compensable work tasks before and after their

scheduled shifts, during their unpaid meal periods, on their way to and from work, and on

their days off, when they are not clocked into Defendant’s timekeeping system.” J.A. 109.

Among the tasks that prospective class members claimed to perform off the clock were

pre-shift work activities such as disabling alarms and surveilling the parking lot for

suspicious activity; miscellaneous post-closing tasks, including cleaning; workday trips to

the bank for deposits and travel between store locations to assist understaffed restaurants

or to transport goods. See, e.g., J.A. 299-305, 539-49. The second amended complaint also

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alleged that Bojangles was “systematically” shaving hours off shift managers’ time records

in order to avoid paying overtime wages. J.A. 117.

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