Eysoldt v. ProScan Imaging

2011 Ohio 2359, 957 N.E.2d 780, 194 Ohio App. 3d 630
CourtOhio Court of Appeals
DecidedMay 18, 2011
DocketC-100528 and C-100529
StatusPublished
Cited by37 cases

This text of 2011 Ohio 2359 (Eysoldt v. ProScan Imaging) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Eysoldt v. ProScan Imaging, 2011 Ohio 2359, 957 N.E.2d 780, 194 Ohio App. 3d 630 (Ohio Ct. App. 2011).

Opinion

Dinkelacker, Presiding Judge.

{¶ 1} Defendant-appellant and cross-appellee, Go Daddy.com, Inc., appeals from a judgment entered upon jury verdicts in favor of plaintiffs-appellees and cross-appellants, Jeff Eysoldt, Mark Eysoldt, and Jill Eysoldt. The Eysoldts appeal that part of the trial court’s judgment granting Go Daddy’s motion for a directed verdict on the issue of punitive damages. We affirm the trial court’s judgment.

I. Facts and Procedure

{¶ 2} The record shows that in November 2002, Jeff Eysoldt opened account number 1165490 with Go Daddy and transferred his domain name, Eysoldt.com, into that account. When he set up the account, he agreed to the terms of Go Daddy’s domain name registration agreement, which was subsequently replaced by Go Daddy’s universal terms of service agreement (“UTOS”).

{¶ 3} Though he could have opened multiple accounts, Jeff used account number 1165490 to register various personal and business domain names and the associated e-mail accounts. He paid fees for those services with his credit card. He also opened e-mail accounts for his sister, Jill, and his brother, Mark. He helped Jill develop a website for her business, Good Karma Cookies. He locked all his domain names, which, according to Go Daddy, meant that the only way a *634 third party could access any of the domain names was if the third party knew Jeffs user name and password.

{¶ 4} Subsequently, Jeff began a business relationship with the owners of ProScan Imaging to operate cosmetic-surgery centers called Rejuvenate Aesthetic Laser Centers (“Rejuvenate”). During the negotiations, he registered the domain name Myrejuvenate.com through his Go Daddy account. He paid the monthly fee for the website and its associated e-mail through an automatic monthly withdrawal from Rejuvenate’s checking account.

{¶ 5} Ruth Wallace was ProScan’s chief financial officer and a minority owner of Rejuvenate. When Rejuvenate did not perform as anticipated, the relationship between Jeff and his business partners began to sour. Jeff and his partners began negotiations to remove Jeff from the business. But they had difficulty coming to an agreement, and Jeff refused to turn the website over to Rejuvenate.

{¶ 6} Consequently, Wallace called Go Daddy’s customer service. Daniel Baranowsky, a call-center employee, randomly answered her call. Wallace told Baranowsky that she wanted to put Myrejuvenate.com into her name. Baranowsky testified that he had been trained that when a third party asked to change a domain name, the registrant was required to request the change.

{¶ 7} Wallace did not know Jeffs user name or password. Baranowsky asked Wallace to validate the account by providing the last four to six digits of the method of payment for the account. Since Wallace was the chief financial officer of ProScan, she knew the last four digits of the bank account number used to pay for the Myrejuvenate.com website.

{¶ 8} Baranowsky testified that validating an account only meant that he, as a customer-service representative, could access the account on his computer. When Baranowsky accessed the account after speaking to Wallace, he saw a screen that showed that Jeff was the owner of account number 1165490. It also listed his address, phone number, and e-mail address.

{¶ 9} Jeff testified that he had contacted Go Daddy on a number of occasions because he was worried that people associated with ProScan might try to steal his account. A representative from Go Daddy had told him that no one could take his account unless that person had his user name and password or pin. Jeff stated that nobody but him knew the user name and password for account number 1165490. Baranowsky testified that he had looked through the log of telephone contacts during his conversation with Wallace and would have seen Jeffs contacts with Go Daddy.

{¶ 10} Baranowsky walked Wallace through every step that she needed to complete to take control of all of account number 1165490, including all the domain names and e-mail accounts that Jeff had paid for over the years. *635 Baranowsky knew that he was transferring complete control of all the domain names to Wallace, even though she had only inquired about Myrejuvenate.com, and that Jeff would be completely excluded from his own account.

{¶ 11} Wallace was given access to Jeffs and his family’s e-mail accounts. Those accounts included communications with doctors, lawyers, the Internal Revenue Service, and others. They contained medical records, credit-card numbers, bank records, and other private information.

{¶ 12} Jeff first learned that something was wrong when he received an e-mail from Go Daddy informing him that his account had been changed. He tried to log in and saw that he was completely excluded from the account. He immediately contacted Go Daddy, and a representative told him that if he thought that his account had been taken fraudulently, he could fill out a form called “Request for Change of Account/Email Update” and fax it, along with a copy of his driver’s license, to Go Daddy.

{¶ 13} Jeff sent Go Dáddy the form and a photocopy of his driver’s license. The faxed form was readable and clearly showed his name and address. Nevertheless, Go Daddy sent him an e-mail stating that it could not identify the person pictured on the copy of the driver’s license it had received. It went on to state that “our legal department requires a clear, readable copy of government-issued photo identification in order for us to make any changes to an account.” It told him to scan or take a digital photograph of his photo identification and e-mail it to Go Daddy. Jeff did not do so and instead filed this lawsuit.

{¶ 14} When Wallace discovered that Jeff and his family’s websites and e-mail accounts were included in the account that Baranowsky had given her control over, she sent an e-mail to Baranowsky asking him to transfer everything but Myrejuvenate.com back to Jeff. Baranowsky did not do so. Instead, he ignored the e-mail. Go Daddy never allowed Jeff to access the account and never returned control of his and his family’s websites or e-mail accounts. Since Jeff could no longer access the account, he stopped paying for it.

{¶ 15} The Eysoldts filed a complaint for invasion of privacy and conversion against Go Daddy. The trial court overruled Go Daddy’s motion for summary judgment, and the case proceeded to a jury trial. The jury found in favor of the Eysoldts and awarded each of them compensatory damages on all their claims. It also awarded each of them punitive damages.

{¶ 16} Go Daddy filed motions for directed verdicts, for judgment notwithstanding the verdicts (“JNOV”), and for a new trial. The trial court granted Go Daddy’s motion for a directed verdict as to the punitive damages, concluding that the evidence did not show actual malice. It overruled the motion for directed *636 verdicts in all other respects as well as the other motions. Both parties have filed timely appeals from the trial court’s judgment.

II. Standards of Review

{¶ 17} In its appeal, Go Daddy presents three assignments of error for review.

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Cite This Page — Counsel Stack

Bluebook (online)
2011 Ohio 2359, 957 N.E.2d 780, 194 Ohio App. 3d 630, Counsel Stack Legal Research, https://law.counselstack.com/opinion/eysoldt-v-proscan-imaging-ohioctapp-2011.