Windsor Med. Ctr., Inc. v. Time Warner Cable, Inc.

2021 Ohio 158, 167 N.E.3d 23
CourtOhio Court of Appeals
DecidedJanuary 20, 2021
Docket2020CA00085
StatusPublished
Cited by7 cases

This text of 2021 Ohio 158 (Windsor Med. Ctr., Inc. v. Time Warner Cable, Inc.) is published on Counsel Stack Legal Research, covering Ohio Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Windsor Med. Ctr., Inc. v. Time Warner Cable, Inc., 2021 Ohio 158, 167 N.E.3d 23 (Ohio Ct. App. 2021).

Opinion

[Cite as Windsor Med. Ctr., Inc. v. Time Warner Cable, Inc., 2021-Ohio-158.]

COURT OF APPEALS STARK COUNTY, OHIO FIFTH APPELLATE DISTRICT

WINDSOR MEDICAL CENTER, INC. JUDGES: Hon. William B. Hoffman, P.J. Plaintiff-Appellee Hon. Patricia A. Delaney, J. Hon. Craig R. Baldwin, J. -vs- Case No. 2020CA00085 TIME WARNER CABLE, INC. DBA SPECTRUM BUSINESS, ET AL

Defendants-Appellants O P I N IO N

CHARACTER OF PROCEEDINGS: Appeal from the Stark County Court of Common Pleas, Case No. 2018CV02199

JUDGMENT: Affirmed

DATE OF JUDGMENT ENTRY: January 20, 2021

APPEARANCES:

For Plaintiff-Appellee For Defendants-Appellants

SCOTT P. SANDROCK ROBERT W. BURGER ELIZABETH SHIVELY BOATWRIGHT CAITLIN R. THOMAS Brennan, Manna & Diamond, LLC Thompson Hine, LLP 75 E. Market Street 3900 Key Center Akron, Ohio 44308 127 Public Square Cleveland, Ohio 44114 Stark County, Case No. 2020CA00085 2

Hoffman, P.J. {¶1} Defendants-appellants Time Warner Cable, Inc, dba Spectrum Business, et

al. (“Spectrum”) appeal the February 12, 2020 Judgment Entry entered by the Stark

County Court of Common Pleas, which denied their motion for judgment notwithstanding

the verdict. Plaintiff-appellee is Windsor Medical Center, Inc. (“Windsor Medical”).

STATEMENT OF THE FACTS AND CASE

{¶2} Windsor Medical is a family-owned business, which operates a skilled

nursing and senior living center in North Canton, Stark County, Ohio. Spectrum is

engaged in the business of providing telephone, internet, cable, and other technology

services to individuals and businesses. Windsor Medical contracted with Spectrum to

provide telephone, internet, and cable television services for its office and residents. The

parties’ business relationship dated back to at least 2012.

{¶3} Sometime in 2015, disputes arose between the parties over charges for

international calls and double billing for internet service. Windsor Medical’s attempts to

resolve the disputes were unsuccessful.

{¶4} On November 14, 2018, Windsor Medical filed a complaint against

Spectrum, asserting claims of fraud and violations of Ohio’s Deceptive Trade Practices

Act (R.C. Chapter 4165). Spectrum filed an answer on December 12, 2018. The parties

participated in mediation, which proved unsuccessful. A second mediation was

scheduled, but ultimately cancelled.

{¶5} On October 21, 2019, a week before trial, Spectrum filed a motion for leave

to file a counterclaim as well as a motion to continue. The trial court denied both motions.

The matter proceeded to jury trial on October 28, 2019. Stark County, Case No. 2020CA00085 3

International Service

{¶6} Seth Swallen, who worked in administration and information technology for

Windsor Medical during the time period at issue, testified regarding the contract

negotiations and discussions he had with Spectrum regarding international phone

service. When Spectrum’s sales representative Patrick Harrison asked if Windsor

Medical wanted Spectrum, Time Warner at the time, to provide long distance and

international calls, Swallen expressly declined international service. Harrison advised

Swallen he would make sure international service was not available at Windsor Medical.

{¶7} Swallen recalled, in September, 2015, Windsor Medical received a bill from

Spectrum which included a charge labeled “international usage” with a service date of

August 5, 2015. Swallen immediately contacted Spectrum about the charge. At

Spectrum’s direction, Swallen verified Windsor Medical had taken the appropriate

measures with its equipment to prevent international calls. The following month, Windsor

Medical received a bill from Spectrum which still included the international service charge

totaling $7,753.62, with taxes and fees. Swallen contacted Harrison as well as a risk

management specialist at Spectrum regarding the bill. Swallen indicated his belief

Windsor Medical was owed a credit for the international charges as it had requested the

phone service not include an international component.

{¶8} Several months later, Spectrum acknowledged it owed Windsor Medical a

credit for the international service charges and such would be forthcoming. Although

Windsor Medical remained current on all undisputed charges, it continued to receive past

due notices from Spectrum. Swallen made multiple calls to Spectrum, attempting to

resolve the issue. He was repeatedly placed on hold and transferred from one Stark County, Case No. 2020CA00085 4

department to another, never speaking to anyone with authority to resolve the matter. On

December 28, 2015, Swallen emailed Spectrum regarding the charges and requesting a

manager with authority contact him. A month later, on January 28, 2016, Swallen

received an email from Ar’Qua Welch, a collections agent with Spectrum, advising him

Spectrum had issued a partial credit of $2,894.99, and a tax credit of $743.93.

{¶9} On February 4, 2016, Swallen emailed Welch, Harrison, and account

representative Armand DiDonato, requesting the balance of the promised credit for the

international charges. Welch responded, explaining she could not issue the credit and

directed Swallen to another department. The other department was unable to resolve the

issue. Windsor Medical continued to pay all undisputed charges on its accounts.

{¶10} On February 11, 2016, Windsor Medical received a notice from Spectrum,

advising the phone system would be shut off if the remaining balance was not paid.

Swallen contacted DiDonato, who advised Swallen to pay the balance if he did not want

Windsor Medical’s service shut off. Swallen paid the balance to avoid a disruption in

phone service. Windsor Medical never received the full promised credit for the

international service charges.

{¶11} Subsequently, in January, 2017, Windsor Medical received a bill from

Spectrum which included a second international service charge, totaling $3,214.43, with

taxes and fees. Windsor Medical contacted Spectrum regarding the charge. Spectrum

advised Windsor Medical to check the security recommendations. Ultimately, Windsor

Medical paid the charges to avoid termination of its phone service. Spectrum never

credited Windsor Medical for the second international service charge. Stark County, Case No. 2020CA00085 5

Internet Accounts

{¶12} In the fall of 2015, Harrison approached Swallen about moving Windsor

Medical’s internet service from a regional account to a national account, promising better

internet speed at a lower rate. Swallen accepted the offer and signed a new internet

contract in December, 2015. Swallen understood Harrison would have the old service

disconnected when the new service was up and running. Although the new service

required updated equipment, Harrison promised the switch would be “turnkey” and he

would handle everything.

{¶13} Harrison never notified Swallen the new service was ready. Windsor

Medical began receiving separate bills for each of the internet accounts. When Swallen

contacted Harrison about the double billing, Harrison informed Swallen he (Swallen)

would need to cancel the old account as Harrison was not permitted to do so. Swallen

attempted to cancel the account, but was unsuccessful. The Spectrum representative

advised Swallen she could not locate the account with the account number Harrison had

provided to Swallen. Meanwhile, Windsor Medical continued to receive separate bills for

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Cite This Page — Counsel Stack

Bluebook (online)
2021 Ohio 158, 167 N.E.3d 23, Counsel Stack Legal Research, https://law.counselstack.com/opinion/windsor-med-ctr-inc-v-time-warner-cable-inc-ohioctapp-2021.