Chacon v. Brigham & Women's Hospital

99 F. Supp. 3d 207, 2015 U.S. Dist. LEXIS 50174, 2015 WL 1736395
CourtDistrict Court, D. Massachusetts
DecidedApril 16, 2015
DocketCivil Action No. 14-13235-FDS
StatusPublished
Cited by17 cases

This text of 99 F. Supp. 3d 207 (Chacon v. Brigham & Women's Hospital) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Chacon v. Brigham & Women's Hospital, 99 F. Supp. 3d 207, 2015 U.S. Dist. LEXIS 50174, 2015 WL 1736395 (D. Mass. 2015).

Opinion

MEMORANDUM AND ORDER ON DEFENDANTS’ MOTION TO DISMISS

SAYLOR, District Judge.

This is an employment dispute arising out of an allegedly wrongful termination. Plaintiff Sandra Chacon alleges that defendants violated both the Family and Medical Leave Act (“FMLA”), 29 U.S.C. § 2611 et seq., and Massachusetts employment-discrimination law by terminating her from her position as a patient account representative at Brigham and Women’s Hospital (“BWH”). Specifically, Chacon alleges [210]*210that defendants both interfered with her FMLA rights and terminated her in retaliation for exercising those rights. In addition, she alleges wrongful termination in violation of public policy on the part of defendant BWH and intentional interference with advantageous business relations .on the part of defendant Rose Johnson.

Defendants have moved t,o dismiss the complaint for failure to state a claim. For the following reasons, the motion will be granted in part and denied in part.

I. Background

A. Factual Background

The following facts are taken from the complaint unless otherwise stated.

Sandra Chacon was hired by BWH on May 2, 2011, as a patient account representative in the medicine/patient services department. (Compl. at ¶8). The position involved extensive telephone interaction with patients. (Id.).

Defendant Rose Johnson was Chacon’s immediate supervisor. (Id. at ¶ 9). Johnson is responsible for “ensuring employee performance” in the department. (Id. at ¶ 14). Chacon also reported to Karl Scot-tron, the department head. (Id. at ¶ 9).

In February 2012, Chacon started to receive e-mails from Johnson criticizing her for not meeting her quota of answered telephone calls. (Id.). She apparently received a verbal warning. (Id. ¶ 19). Cha-con requested and was granted a meeting with Johnson and Scottron to discuss the criticisms. (Id. at ¶ 10). According to the complaint, at the meeting Scottron acknowledged that there was an ongoing .problem with the computer system that tracked employee telephone activity and suggested that Ms. Johnson contact the information technology department within the hospital. (Id.). Again according to the complaint, the IT department confirmed the problem and Ms. Johnson acknowledged it. (Id.).

At Chacon’s request, she again met with Johnson and Scottron in the spring of 2012. (Id. at ¶ 11). Chacon requested the meeting to address Johnson’s continued criticisms of her performance. (Id.). During the meeting, Johnson allegedly accused plaintiff of using her cell phone during work hours. Scottron allegedly asked Johnson if she had witnessed Chacon using her cell phone, and Johnson responded that she had not. (Id.).

According to the complaint, at that same meeting, Chacon told Johnson that several employees regularly spent time at work socializing, using the Internet, and making personal telephone calls while patients waited on hold. (Id. at ¶ 12). She further informed her that patients frequently called back upset that they had been placed on hold without receiving assistance. (Id.). She also allegedly reported that Johnson knowingly allowed certain employees to misrepresent their arrival time on the daily sign-in sheet and that she knowingly allowed several employees to “steal time” by leaving the office through the back door during work hours. (Id. at ¶ 13). According to the complaint, in response to those allegations, Johnson became “visibly angry” and stated, “You don’t know whether I gave them permission to leave. You don’t need to know. They ask permission of me, not you.” (Id. at ¶ 14).

According to the complaint, in April 2012, Johnson “accused plaintiff of not calling in and not showing up for work,” even though Chacon had sent an e-mail stating that she would be absent for medical reasons. (Id. at ¶ 16). Johnson apparently gave Chacon a warning for missing work [211]*211without having provided an excuse. (Id.).1 Chacon’s doctor then sent Johnson a faxed verification that Chacon had been under her care at the time in question, and Johnson retracted the warning. (Id.).

On June 8, 2012, Johnson issued Chacon a written warning for “failure to meet standard performance requirements such as answering patient telephone calls on the schedule days as assigned.” (Id. at ¶ 17). The written warning included an indication that Chacon had been verbally warned in June 2011. (Id. at ¶ 18).2 It also referred to the verbal warning plaintiff received in February 2012 for failing to answer a sufficient number of patient calls, but it did not state that (according to the complaint) the telephone system had,not been functioning properly. (Id. at ¶ 19).

On August 23, 2012, Chacon received a performance appraisal that rated her as “minimally effective in all areas.” (Id. at ¶ 20).

In September 2012, Chacon received a written warning (apparently from Johnson) for allegedly not working on certain accounts. (Id. at ¶ 21). According to the complaint, Scottron asked Johnson if she could prove that allegation, and Johnson responded that she could not. After Cha-con showed Johnson that the accounts listed in the written warning did not appear on her computer, the warning was removed from her personnel file at Scot-tron’s direction. (Id.). Johnson then allegedly cited Chacon for having demonstrated a deficiency in “different areas.” (Id. at ¶ 22). Chacon requested a copy of the September 2012 warning, but Johnson allegedly told her that it had been destroyed. (Id.).

At an unspecified time, Chacon reported her issues to Michelle Boucher, the human resources manager. (Id. at ¶ 23). According to the complaint, Chacon provided Boucher with a doctor’s note stating that she suffered from a medical condition that had been exacerbated by the work environment and requesting a transfer as a result. (Id.). Boucher refused the request for a transfer, telling Chacon that she could not be transferred within six months of receiving a warning. (Id. at ¶ 24). She also told Chacon that she could not be transferred simply because she did not get along with her supervisor. (Id.).

In September 2012, the hospital implemented a new system under which employees were required to sign in and out of their computers. (Id. at ¶ 25). According to the complaint, at some point thereafter, Johnson accused Chacon of failing to sign in or out as required. (Id.). Chacon produced a computer printout showing that she was indeed signing in and out, but Johnson allegedly forced her to sign a form stating that she was not. (Id.). Cha-con attached the computer printout to the form. (Id.). She also asked Johnson to check with the IT department to see if there was a problem with the system of signing in and out. (Id. at ¶ 26). The department allegedly sent out an e-mail two days later confirming that there was a problem with (he system, but Johnson never retracted her warning. (Id.).3

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99 F. Supp. 3d 207, 2015 U.S. Dist. LEXIS 50174, 2015 WL 1736395, Counsel Stack Legal Research, https://law.counselstack.com/opinion/chacon-v-brigham-womens-hospital-mad-2015.