William C. Lewis v. Acb Business Services, Inc., (96-3093/3498), American Express Travel Related Services Company, Inc. James P. Connors, (96-3498)

135 F.3d 389, 39 Fed. R. Serv. 3d 1376, 1998 U.S. App. LEXIS 1325, 1998 WL 31752
CourtCourt of Appeals for the Sixth Circuit
DecidedJanuary 30, 1998
Docket96-3093, 96-3498
StatusPublished
Cited by631 cases

This text of 135 F.3d 389 (William C. Lewis v. Acb Business Services, Inc., (96-3093/3498), American Express Travel Related Services Company, Inc. James P. Connors, (96-3498)) is published on Counsel Stack Legal Research, covering Court of Appeals for the Sixth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
William C. Lewis v. Acb Business Services, Inc., (96-3093/3498), American Express Travel Related Services Company, Inc. James P. Connors, (96-3498), 135 F.3d 389, 39 Fed. R. Serv. 3d 1376, 1998 U.S. App. LEXIS 1325, 1998 WL 31752 (6th Cir. 1998).

Opinions

[395]*395BOGGS, J., delivered the opinion of the court, in which CONTIE, J., joined. RYAN, J. (pp. 413-16), delivered a separate dissenting opinion.

OPINION

BOGGS, Circuit Judge.

The two actions involved in this appeal arose out of William C. Lewis’s credit relationship with American Express Travel Related Services Company, Inc. (“Amex”). Lewis owes a substantial sum of money to Amex for charges he made on his Gold Card. After he stopped making payment, Amex hired ACB Business Services, Inc. (“ACB”) to collect on the debt. These events led to the filing of three lawsuits, two by Lewis and one by Amex. At issue in this appeal are the two suits filed by Lewis. Because these suits are closely related, we deal with both in this opinion. The first suit was filed by Lewis in the Southern District of Ohio, Western Division at Dayton (“the Dayton case”). In this suit, Lewis alleged that ACB’s collection efforts violated the Fair Debt Collection Practices Act (“FDCPA”) and the Ohio Consumer Sales Practices Aet (“OCSPA”). A jury trial was held, and at the conclusion of all the evidence, the court granted ACB’s motion for judgment as a matter of law.

After the Dayton ease had been filed, Amex sued Lewis in state court to recover the unpaid balance on the Gold Card. Lewis then filed suit in the Southern District of Ohio, Western Division at Cincinnati (“the Cincinnati case”). In this second action, Lewis alleged that ACB, Amex, and James P. Connors had filed the state court action in retaliation for Lewis having filed the Dayton case. He claimed that this violated the FDCPA, the OCSPA, and the Equal Credit Opportunity Act (“ECOA”). Amex and ACB moved to dismiss Lewis’s complaint and Connors moved to strike the complaint against him. The district court granted defendants’ motions. Lewis now appeals the judgments against him in both cases. We affirm.

I

Lewis does not dispute that he ran up thousands of dollars in debt on his Amex Gold Card during 1992.1 Amex hired ACB to collect this debt. Prior to the commencement of ACB’s collection efforts, Lewis had negotiated with Amex over the debt and became upset when the account was referred to ACB for collection.

ACB’s collection efforts began in February 1993. On March 1, 1993, Lewis sent a letter to ACB, requesting that ACB cease communications in accordance with 15 U.S.C. § 1692c.2 At issue on this appeal are two contacts ACB made after Lewis sent this letter: (1) a letter ACB sent to Lewis on June 3, 1993, and (2) a telephone call placed by ACB to Lewis on July 8,1994.3

A. The June 3, 1993 letter

On June 3, 1993, ACB sent a letter to Lewis. The letter states in relevant part:

[396]*396YOUR ACCOUNT HAS BEEN TRANSFERRED TO MY OFFICE FOR FINAL REVIEW.
IN A PERCENTAGE OF CASES, I FIND THAT PAYMENT ARRANGEMENTS MAY NOT HAVE BEEN OFFERED BY OUR AFFILIATED OFFICE. IN ORDER TO PROVIDE YOU WITH AN OPPORTUNITY TO PAY THIS DEBT, PLEASE SELECT ONE OF THE FOLLOWING PAYMENT ARRANGEMENTS AND ENCLOSE PAYMENT, OR PROVIDE ME WITH A NUMBER WHERE I CAN CONTACT YOU TO DISCUSS TERMS.
IT IS IMPORTANT THAT ARRANGEMENTS BE MADE AS SOON AS POSSIBLE.
IF YOU HAVE ANY QUESTIONS REGARDING THE PAYMENT PLANS, GIVE ME A CALL OR PROVIDE ME WITH A NUMBER WHERE I CAN CONTACT YOU. FOR YOUR CONVENIENCE, I CAN ARRANGE FOR YOU TO PAY YOUR ACCOUNT USING VISA AND/OR MASTERCARD.
CONTACT: M. HALL
PAYMENT SUPERVISOR
(800) 767-5971
THIS IS AN ATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
YOUR ACCOUNT BALANCE MAY BE PERIODICALLY INCREASED DUE TO THE ADDITION OF ACCRUED INTEREST OR OTHER CHARGES AS PROVIDED IN YOUR AGREEMENT WITH YOUR CREDITOR.

Although the letter indicates that Lewis should contact “M. Hall,” no such person existed at ACB. Nor was the alias “M. Hall” assigned to any one person there. The evidence showed that “M. Hall” was a name used by ACB to alert its employees regarding the status of the account. The evidence also showed, however, that a specific representative had been assigned to Lewis’s account. ACB attempted no further contact relating to this letter, and after the letter had been sent, ACB returned Lewis’s account to Amex. It was not until Lewis initiated suit in the Dayton case that the account was returned to ACB.4

B. The July 8, 1Q9U telephone call

When Amex returned the account to ACB, Amex miscoded the account as a new referral, rather than a reopening. Thus, it appeared in ACB’s computer system as a new account. Based on this miscoding, an initial collection letter was generated by ACB. Although the letter was never sent, an initial contact call, lasting approximately one minute, was made to Lewis on July 8, 1994, before the mistake was caught by ACB.

Janet Schohan, one of ACB’s FDCPA compliance officers, discovered ACB’s mistake after arriving at work in Phoenix. She was able to stop the letter from being sent, but the telephone call had already been placed because of the three hour time difference between the Phoenix and New Jersey offices.5 When Schohan learned of the error, she immediately terminated all collection activity and ACB took no further action on the account.

During discovery in the Dayton case, Lewis moved to compel ACB to produce “the balance of its contract with Amex,” because he claimed that it controlled ACB’s collection activities with respect to his account.6 The court denied the request, finding that any contract between ACB and Amex had no relevance to the issue of whether ACB’s collection efforts violated the FDCPA or the OCSPA.7

[397]*397Meanwhile, on October 14, 1994, before trial in the Dayton case, Amex filed suit against Lewis in Franklin County Common Pleas Court (“the state court action”) to recover the unpaid balance on the Gold Card. Amex is represented in that case by Connors, who is also ACB’s trial attorney in the Dayton case, as well as the trial attorney and a defendant in the Cincinnati ease. As a result of Amex suing Lewis in state court, Lewis filed the Cincinnati ease on March 27, 1995, shortly before the trial was originally scheduled to take place in the Dayton ease. The two eases were consolidated at Lewis’s request. He then tried to have venue of both eases transferred from Dayton to Cincinnati. The trial court consolidated the eases, but declined Lewis’s request for change of venue. The Dayton case therefore remained before Magistrate Judge Merz for all purposes, the parties having agreed to plenary magistrate judge jurisdiction in that ease pursuant to 28 U.S.C. § 636(e), and the Cincinnati ease remained on Magistrate Judge Merz’s docket for pretrial purposes only (since Lewis had specifically declined plenary magistrate judge jurisdiction in that case).

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Bluebook (online)
135 F.3d 389, 39 Fed. R. Serv. 3d 1376, 1998 U.S. App. LEXIS 1325, 1998 WL 31752, Counsel Stack Legal Research, https://law.counselstack.com/opinion/william-c-lewis-v-acb-business-services-inc-96-30933498-american-ca6-1998.