Webb v. Injured Workers Pharmacy, LLC

72 F.4th 365
Court of Appeals for the First Circuit·Decided June 30, 2023·No. 22-1896·Published·Cited by 40 cases

Opinion

United States Court of Appeals For the First Circuit

No. 22-1896

ALEXSIS WEBB, on behalf of herself and all others similarly situated; MARSCLETTE CHARLEY, on behalf of herself and all others similarly situated,

Plaintiffs, Appellants,

v.

INJURED WORKERS PHARMACY, LLC, Defendant, Appellee.

APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MASSACHUSETTS

[Hon. Richard G. Stearns, U.S. District Judge]

Before

Kayatta, Lynch, and Montecalvo, Circuit Judges.

David K. Lietz, with whom Milberg Coleman Bryson Phillips Grossman, PLLC, Raina C. Borrelli, and Turke & Strauss, LLP were on brief, for appellants.

Claudia D. McCarron, with whom Jordan S. O'Donnell and Mullen Coughlin LLC were on brief, for appellee.

June 30, 2023

LYNCH, Circuit Judge. Named plaintiffs Alexsis Webb and Marsclette Charley brought this putative class action against defendant Injured Workers Pharmacy, LLC ("IWP"), asserting various state law claims in relation to a January 2021 data breach that allegedly exposed their personally identifiable information ("PII") and that of over 75,000 other IWP patients. The district court concluded that the plaintiffs' complaint did not plausibly allege an injury in fact and dismissed the case for lack of Article III standing. See Webb v. Injured Workers Pharmacy, LLC, No. 22-cv-10797, 2022 WL 10483751, at *2 (D. Mass. Oct. 17, 2022).

We hold that the complaint plausibly demonstrates the plaintiffs' standing to seek damages. The plaintiffs press five causes of action seeking damages, each of which encompasses at least one of the harms that we hold satisfy the requirements of Article III standing. The complaint plausibly alleges an injury in fact as to Webb based on the allegations of actual misuse of her PII to file a fraudulent tax return. Further, the complaint plausibly alleges an injury in fact as to both plaintiffs based on an imminent and substantial risk of future harm as well as a present and concrete harm resulting from the exposure to this risk. We also hold that the plaintiffs lack standing to pursue injunctive relief because their desired injunctions would not likely redress their alleged injuries. We affirm in part, reverse in part, and remand for further proceedings.

I.

A.

We recount the facts as they appear in the plaintiffs'

complaint and in documents attached to the complaint or incorporated therein. Hochendoner v. Genzyme Corp., 823 F.3d 724, 728 (1st Cir. 2016).

IWP is a home-delivery pharmacy service registered and headquartered in Massachusetts. It maintains records of its patients' full names, Social Security numbers, and dates of birth, as well as information concerning their financial accounts, credit cards, health insurance, prescriptions, diagnoses, treatments, healthcare providers, and Medicare/Medicaid IDs. Much of this information constitutes PII. See, e.g., United States v. Cruz-Mercedes, 945 F.3d 569, 572 (1st Cir. 2019). Patients provided their PII in order to receive IWP's services, and IWP kept that PII. IWP represented to patients that it would keep their PII secure.

In January 2021, IWP suffered a data breach. Hackers infiltrated IWP's patient records systems, gaining access to the PII of over 75,000 IWP patients, and stole PII including patient names and Social Security numbers.1 IWP did not discover this

1 IWP stated in a notice letter to potentially impacted patients that "an unknown actor accessed a total of seven . . . IWP e-mail accounts" over a four-month period. The complaint alleges that hackers "infiltrated IWP's patient records systems."

breach until May 2021, almost four months later. In the interim, the hackers were able to continue accessing PII. On learning of the breach, IWP did not immediately alert its patients. Instead, it initiated a seven-month investigation and worked to implement new data security safeguards.

IWP did not begin notifying impacted patients until February 2022, when it circulated a notice letter. This notice provided a high-level description of the breach but, in the plaintiffs' view, did not fully convey its size or scope. The notice stated that IWP "currently ha[d] no evidence that any information ha[d] been misused." It also "encourage[d] [patients] to . . . review[] [their] account statements and monitor[] [their] credit reports for suspicious activity" and referred patients to a guidance document on protecting their personal information. IWP has not offered to provide, at its own expense, credit monitoring and identity protection services to all impacted patients.

Alexsis Webb is a former IWP patient who received services from IWP between 2017 and 2020. She is a resident of Ohio. In February 2022, IWP notified her that her PII had been compromised in the data breach. As a result, Webb allegedly "fears for her personal financial security and [for] what information was

The plaintiffs appear to agree that the "initial attack vector" was into IWP employee email accounts but contend that this allowed the hackers to access additional system information.

revealed in the [d]ata [b]reach," "has spent considerable time and effort monitoring her accounts to protect herself from . . . identity theft," and "is experiencing feelings of anxiety, sleep disruption, stress, and fear" because of the breach. Webb's PII was used to file a fraudulent 2021 tax return, and she has "expended considerable time" communicating with the Internal Revenue Service ("IRS") to resolve issues associated with this false return.

Marsclette Charley is a current IWP patient who has received services from IWP since 2016. She is a resident of Georgia. Like Webb, she became aware in February 2022 that her PII had been compromised in the breach. She called IWP to confirm that her information was stolen, but IWP's representatives would not provide her with specific details as to what types of information were accessed. As a result of the breach, Charley allegedly "fears for her personal financial security," "expends considerable time and effort monitoring her accounts to protect herself from . . . identity theft," and "is experiencing feelings of rage and anger, anxiety, sleep disruption, stress, fear, and physical pain."

B.

On May 24, 2022, Webb and Charley filed a class action complaint against IWP in the U.S. District Court for the District of Massachusetts, invoking the court's jurisdiction under the

Class Action Fairness Act of 2005 ("CAFA"), 28 U.S.C. § 1332(d). The complaint asserts state law claims for negligence, breach of implied contract, unjust enrichment, invasion of privacy, and breach of fiduciary duty.2 The complaint seeks damages, an injunction "[e]njoining [IWP] from further deceptive and unfair practices and making untrue statements about the [d]ata [b]reach and the stolen PII," other injunctive and declaratory relief "as is necessary to protect the interests of [the] [p]laintiffs and the [c]lass," and attorneys' fees. It seeks to certify a class of U.S. residents whose PII was compromised in the data breach.

On August 9, 2022, IWP moved to dismiss the complaint on two bases: under Federal Rule of Civil Procedure ("Rule") 12(b)(1), for lack of Article III standing, and under Rule 12(b)(6), for failure to state a claim as to each of the complaint's asserted claims. The plaintiffs opposed the motion.

On October 17, 2022, the district court granted IWP's motion and dismissed the case under Rule 12(b)(1). Webb, 2022 WL 10483751, at *2. The court concluded that the plaintiffs lacked Article III standing because their complaint did not plausibly allege an injury in fact. Id. As to the complaint's allegation that a fraudulent tax return was filed in Webb's name, the court

2 The complaint also asserts a state law claim for negligence per se. The plaintiffs agreed to voluntarily dismiss this claim in their district court briefing.

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Webb v. Injured Workers Pharmacy, LLC, 72 F.4th 365 (1st Cir. 2023).

72 F.4th 365 (Webb v. Injured Workers Pharmacy, LLC) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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