Webb v. Injured Workers Pharmacy, LLC

72 F.4th 365
CourtCourt of Appeals for the First Circuit
DecidedJune 30, 2023
Docket22-1896
StatusPublished
Cited by40 cases

This text of 72 F.4th 365 (Webb v. Injured Workers Pharmacy, LLC) is published on Counsel Stack Legal Research, covering Court of Appeals for the First Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Webb v. Injured Workers Pharmacy, LLC, 72 F.4th 365 (1st Cir. 2023).

Opinion

United States Court of Appeals For the First Circuit

No. 22-1896

ALEXSIS WEBB, on behalf of herself and all others similarly situated; MARSCLETTE CHARLEY, on behalf of herself and all others similarly situated,

Plaintiffs, Appellants,

v.

INJURED WORKERS PHARMACY, LLC,

Defendant, Appellee.

APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MASSACHUSETTS

[Hon. Richard G. Stearns, U.S. District Judge]

Before

Kayatta, Lynch, and Montecalvo, Circuit Judges.

David K. Lietz, with whom Milberg Coleman Bryson Phillips Grossman, PLLC, Raina C. Borrelli, and Turke & Strauss, LLP were on brief, for appellants. Claudia D. McCarron, with whom Jordan S. O'Donnell and Mullen Coughlin LLC were on brief, for appellee.

June 30, 2023 LYNCH, Circuit Judge. Named plaintiffs Alexsis Webb and

Marsclette Charley brought this putative class action against

defendant Injured Workers Pharmacy, LLC ("IWP"), asserting various

state law claims in relation to a January 2021 data breach that

allegedly exposed their personally identifiable information

("PII") and that of over 75,000 other IWP patients. The district

court concluded that the plaintiffs' complaint did not plausibly

allege an injury in fact and dismissed the case for lack of Article

III standing. See Webb v. Injured Workers Pharmacy, LLC, No.

22-cv-10797, 2022 WL 10483751, at *2 (D. Mass. Oct. 17, 2022).

We hold that the complaint plausibly demonstrates the

plaintiffs' standing to seek damages. The plaintiffs press five

causes of action seeking damages, each of which encompasses at

least one of the harms that we hold satisfy the requirements of

Article III standing. The complaint plausibly alleges an injury

in fact as to Webb based on the allegations of actual misuse of

her PII to file a fraudulent tax return. Further, the complaint

plausibly alleges an injury in fact as to both plaintiffs based on

an imminent and substantial risk of future harm as well as a

present and concrete harm resulting from the exposure to this risk.

We also hold that the plaintiffs lack standing to pursue injunctive

relief because their desired injunctions would not likely redress

their alleged injuries. We affirm in part, reverse in part, and

remand for further proceedings.

- 2 - I.

A.

We recount the facts as they appear in the plaintiffs'

complaint and in documents attached to the complaint or

incorporated therein. Hochendoner v. Genzyme Corp., 823 F.3d 724,

728 (1st Cir. 2016).

IWP is a home-delivery pharmacy service registered and

headquartered in Massachusetts. It maintains records of its

patients' full names, Social Security numbers, and dates of birth,

as well as information concerning their financial accounts, credit

cards, health insurance, prescriptions, diagnoses, treatments,

healthcare providers, and Medicare/Medicaid IDs. Much of this

information constitutes PII. See, e.g., United States v.

Cruz-Mercedes, 945 F.3d 569, 572 (1st Cir. 2019). Patients

provided their PII in order to receive IWP's services, and IWP

kept that PII. IWP represented to patients that it would keep

their PII secure.

In January 2021, IWP suffered a data breach. Hackers

infiltrated IWP's patient records systems, gaining access to the

PII of over 75,000 IWP patients, and stole PII including patient

names and Social Security numbers.1 IWP did not discover this

1 IWP stated in a notice letter to potentially impacted patients that "an unknown actor accessed a total of seven . . . IWP e-mail accounts" over a four-month period. The complaint alleges that hackers "infiltrated IWP's patient records systems."

- 3 - breach until May 2021, almost four months later. In the interim,

the hackers were able to continue accessing PII. On learning of

the breach, IWP did not immediately alert its patients. Instead,

it initiated a seven-month investigation and worked to implement

new data security safeguards.

IWP did not begin notifying impacted patients until

February 2022, when it circulated a notice letter. This notice

provided a high-level description of the breach but, in the

plaintiffs' view, did not fully convey its size or scope. The

notice stated that IWP "currently ha[d] no evidence that any

information ha[d] been misused." It also "encourage[d] [patients]

to . . . review[] [their] account statements and monitor[] [their]

credit reports for suspicious activity" and referred patients to

a guidance document on protecting their personal information. IWP

has not offered to provide, at its own expense, credit monitoring

and identity protection services to all impacted patients.

Alexsis Webb is a former IWP patient who received

services from IWP between 2017 and 2020. She is a resident of

Ohio. In February 2022, IWP notified her that her PII had been

compromised in the data breach. As a result, Webb allegedly "fears

for her personal financial security and [for] what information was

The plaintiffs appear to agree that the "initial attack vector" was into IWP employee email accounts but contend that this allowed the hackers to access additional system information.

- 4 - revealed in the [d]ata [b]reach," "has spent considerable time and

effort monitoring her accounts to protect herself from . . .

identity theft," and "is experiencing feelings of anxiety, sleep

disruption, stress, and fear" because of the breach. Webb's PII

was used to file a fraudulent 2021 tax return, and she has

"expended considerable time" communicating with the Internal

Revenue Service ("IRS") to resolve issues associated with this

false return.

Marsclette Charley is a current IWP patient who has

received services from IWP since 2016. She is a resident of

Georgia. Like Webb, she became aware in February 2022 that her

PII had been compromised in the breach. She called IWP to confirm

that her information was stolen, but IWP's representatives would

not provide her with specific details as to what types of

information were accessed. As a result of the breach, Charley

allegedly "fears for her personal financial security," "expends

considerable time and effort monitoring her accounts to protect

herself from . . . identity theft," and "is experiencing feelings

of rage and anger, anxiety, sleep disruption, stress, fear, and

physical pain."

B.

On May 24, 2022, Webb and Charley filed a class action

complaint against IWP in the U.S. District Court for the District

of Massachusetts, invoking the court's jurisdiction under the

- 5 - Class Action Fairness Act of 2005 ("CAFA"), 28 U.S.C. § 1332(d).

The complaint asserts state law claims for negligence, breach of

implied contract, unjust enrichment, invasion of privacy, and

breach of fiduciary duty.2 The complaint seeks damages, an

injunction "[e]njoining [IWP] from further deceptive and unfair

practices and making untrue statements about the [d]ata [b]reach

and the stolen PII," other injunctive and declaratory relief "as

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Cite This Page — Counsel Stack

Bluebook (online)
72 F.4th 365, Counsel Stack Legal Research, https://law.counselstack.com/opinion/webb-v-injured-workers-pharmacy-llc-ca1-2023.