Cabezas v. Mr. Cooper Group Inc

CourtDistrict Court, N.D. Texas
DecidedJuly 22, 2025
Docket3:23-cv-02453
StatusUnknown

This text of Cabezas v. Mr. Cooper Group Inc (Cabezas v. Mr. Cooper Group Inc) is published on Counsel Stack Legal Research, covering District Court, N.D. Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Cabezas v. Mr. Cooper Group Inc, (N.D. Tex. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF TEXAS DALLAS DIVISION

JENNIFER CABEZAS, et al., § § Plaintiffs, § § v. § Civil Action No. 3:23-CV-2453-N § MR. COOPER GROUP INC., et al., § § Defendants. §

MEMORANDUM OPINION AND ORDER

This Order addresses Defendants Mr. Cooper Group, Inc. and Nationstar Mortgage LLC d/b/a Mr. Cooper’s (collectively “Mr. Cooper”) Motion to Dismiss the Consolidated Class Action Complaint [78]. First, the Court finds that the plaintiffs have standing to bring the claims. Then, for the reasons below, the Court grants the motion to dismiss as to the breach of express contract, unjust enrichment, invasion of privacy, and breach of confidence claims and denies the motion to dismiss as to the breach of implied contract and negligence claims. The Court defers ruling on the negligence per se and individual state law claims until a ruling on class certification. Additionally, the Court finds moot Plaintiffs’ Motion to Strike the Declaration of Aaron Scot Miller in Support of Mr. Cooper’s Motion to Dismiss [87]. I. ORIGINS OF THE MOTION Mr. Cooper is a mortgage loan servicer. Pls.’ Am. Compl. ¶ 2 [70].1 On October 31, 2023, Mr. Cooper was the target of a cybersecurity attack. Id. ¶ 366. In that attack,

ransomware hackers seized control of Mr. Cooper’s network and its customers’ data. Id. ¶ 389. The personal identifying information (“PII”) of more than 14 million customers was exposed. Id. ¶ 371. This data included the customers’ names, addresses, phone numbers, Social Security numbers, dates of birth, and bank account numbers. Id. The cybercriminals demanded a ransom payment in exchange for releasing control of the

network back to Mr. Cooper and assurance that any customer data was deleted. Id. ¶ 389. Mr. Cooper paid the ransom, and the hackers returned control of the systems to Mr. Cooper and provided assurance that the customers’ data was deleted from the hackers’ system. Id. ¶ 391; Defs.’ Mot. 1, 4. Plaintiffs are a putative class of Mr. Cooper customers and former customers whose

PII was accessed during the data breach. Pls.’ Am. Compl. ¶ 452. They allege that the hackers likely exfiltrated their data during the breach and retained a copy of the data separate from the data the hackers confirmed was deleted when Mr. Cooper paid the ransom. Id. ¶ 393–95. Plaintiffs allege that the exfiltrated data is now on the dark web.2

1 For the purposes of this motion, the Court accepts the truth of all well-pleaded facts in the complaint. 2 “The dark web is an area of the internet accessible only by using an encryption tool. It provides anonymity and privacy online, and perhaps consequently, frequently attracts those with criminal intentions.” United States v. Schultz, 88 F.4th 1141, 1142 n.1 (5th Cir. 2023) (citing Gareth Owen & Nick Savage, The Tor Dark Net, Global Commission on Internet Governance, Paper Series No. 20, 1 (2015)). Id. ¶¶ 27, 88, 118, 219–20, 236, 311. Plaintiffs bring this suit based on damages suffered from the exposure of their data during and following the cyberattack. As a result of the cyberattack, Named Plaintiffs allege a series of damages that

occurred following the data breach and exposure of their PII: Ross, Siegal, Dale, Robertson, Snider, and Watson all allege that they have received notices that their PII is on the dark web. Id. ¶¶ 27, 88, 118, 219–20, 236, 311. Ross also alleges that she had money stolen from her bank account. Id. ¶ 26. Pollard, Allen, Garrigo, Williams, Burke, and Lepitak allege fraudulent charges on their credit and debit cards. Id. ¶¶ 10, 42, 103, 186,

202, 251. Allen, Hansen, Burke, and Marrone allege that they have all experienced fraudulent attempts to open credit cards or bank accounts in their names. Id. ¶¶ 41, 168, 201, 281. Pollard, Allen, Robertson, Lepitak, and Curry allege that they received fraud alerts, unauthorized inquiries, or notices of suspicious activity on their credit reports. Id. ¶¶ 10, 42, 219, 251, 341. Burani, Williams, and Josi allege that a bad actor gained access

to their bank account, and Snider received alerts about a bad actor attempting to gain access to his bank and PayPal accounts. Id. ¶¶ 236, 266, 296, 326. In addition, all Named Plaintiffs allege that they have experienced an increase in spam calls, texts, and/or emails, and that they have spent multiple hours on efforts to react to and protect themselves from the harm resulting from the data breach. Id. ¶¶ 11, 12, 27, 28, 43, 44, 58, 59, 73, 74, 88,

89, 103, 104, 118, 119, 135, 136, 153, 154, 169, 170, 186, 187, 204, 205, 221, 222, 236, 237, 251, 252, 266, 267, 281, 282, 296, 297, 312, 326, 327, 341, 342. Defendants bring this motion to dismiss, arguing first that Plaintiffs lack standing and second that the Court should dismiss each of the twenty-seven claims for failure to state a claim.

II. LEGAL STANDARDS Rule 12(b)(1) Standard Under the United States Constitution, a federal court may decide only actual “cases” or “controversies.” U.S. CONST. art. III, § 2. A court properly dismisses a case where it lacks the constitutional power to decide it. Home Builders Ass’n of Miss., Inc. v. City of Madison, 143 F.3d 1006, 1010 (5th Cir. 1998). “The justiciability doctrines of standing, mootness, political question, and ripeness all originate in Article III’s ‘case’ or ‘controversy’ language.” Choice Inc. of Tex. v. Greenstein, 691 F.3d 710, 715 (5th Cir.

2012) (quoting Daimler Chrysler Corp. v. Cuno, 547 U.S. 332, 352 (2006)) (internal quotation marks omitted). “Standing and ripeness are required elements of subject matter jurisdiction and are therefore properly challenged on a Federal Rule of Civil Procedure 12(b)(1) motion to dismiss.” Roman Cath. Diocese of Dallas v. Sebelius, 927 F. Supp. 2d 406, 415–16 (N.D. Tex. 2013) (citing Xerox Corp. v. Genmoora Corp., 888 F.2d 345, 350

(5th Cir. 1989) and Western Geco L.L.C. v. Ion Geophysical Corp., 776 F. Supp. 2d 342, 350 (S.D. Tex. 2011)). The standing requirement has three elements: (1) injury in fact, (2) causation, and (3) redressability. See Bennett v. Spear, 520 U.S. 154, 167 (1997). The injury cannot be merely “conjectural or hypothetical.” Summers v. Earth Island Inst., 555 U.S. 488, 493

(2009). Causation requires that the injury “fairly can be traced to the challenged action of the defendant” rather than to “the independent action of some third party not before the court.” Simon v. E. Ky. Welfare Rts. Org., 426 U.S. 26, 41–42 (1976). And redressability requires that it is likely, “as opposed to merely ‘speculative,’ that the injury will be

‘redressed by a favorable decision.’” Lujan v. Defs. of Wildlife, 504 U.S. 555, 561 (1992) (quoting Simon, 426 U.S. at 38, 43). “‘[W]hen standing is challenged on the basis of the pleadings,’ [courts] must ‘accept as true all material allegations of the complaint and . . . construe the complaint in favor of the complaining party.’” Ass’n of Am. Physicians & Surgeons, Inc. v. Tex. Med. Bd., 627 F.3d 547, 550 (5th Cir. 2010) (quoting Pennell v.

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