Wagoner v. Pfizer, Inc.

391 F. App'x 701
CourtCourt of Appeals for the Tenth Circuit
DecidedAugust 12, 2010
Docket09-3066
StatusUnpublished
Cited by12 cases

This text of 391 F. App'x 701 (Wagoner v. Pfizer, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Tenth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Wagoner v. Pfizer, Inc., 391 F. App'x 701 (10th Cir. 2010).

Opinion

ORDER AND JUDGMENT *

MICHAEL R. MURPHY, Circuit Judge.

I. INTRODUCTION

Marjorie Wagoner filed this lawsuit against Pfizer, Inc., her former employer, alleging various violations of the Age Discrimination in Employment Act (“ADEA”) and Kansas law. The district court granted Pfizer’s motion for summary judgment on all of Wagoner’s claims, concluding Wagoner had failed to present evidence her termination was age related. It also concluded Pfizer’s conduct was not sufficiently extreme and outrageous to support an outrage claim under Kansas law. Exercising jurisdiction pursuant to 28 U.S.C. § 1291, this court AFFIRMS.

II. BACKGROUND

Wagoner began working for Pfizer as a pharmaceutical sales representative in 1980. On July 14, 2006, after working at Pfizer for twenty-six years, Wagoner was terminated for falsifying prescription drug starter forms. At the time of her termination, Wagoner was fifty-six-years old.

As a sales representative, Wagoner routinely called on physicians, hospitals, and other healthcare providers and explained the benefits of Pfizer’s pharmaceutical products, thereby generating sales of prescription medications. The marketing and distribution of prescription drugs is regulated by the United States Food and Drug Administration (“FDA”) and is subject to the Prescription Drug Marketing Act (“PDMA”). Pfizer’s sales representatives distribute samples of Pfizer’s products, called “starters,” to allow doctors to start patients on a course of therapy with the drug. Whenever a sales representative gives a starter to a doctor, the representative is required by Pfizer policy and the PDMA to complete a “starter form.” The starter forms must be completed by the sales representative, and signed by both the doctor and the sales representative.

Pfizer must make all starter forms available to the FDA and must also report any intentional misstatement on a starter form to the FDA. “Banking” starter forms (re-dating them to create the impression of regular sales activity) or otherwise falsifying starter forms in any way is both a federal crime and a violation of Pfizer’s policies. Pfizer’s policies require sales representatives to input their starter transactions on a daily basis into an electronic database, which Pfizer uses to oversee starter activity.

In September 2005, Pfizer’s sales force underwent a nationwide reorganization. As a result, a large portion of the sales force across the country obtained new managers and/or were given new sales territories. Prior to this reorganization, Clark Mohar, a Pfizer manager, told Wagoner he preferred to “hire his own reps” and communicated to Wagoner he did not want older sales representatives under his management. As a result of the reorganization, Mohar became Wagoner’s district manager and JoAnn Yeksigian became *704 Wagoner’s regional manager. During the first meeting after the reorganization, Mo-har publicly asked Wagoner when she intended to retire. After accompanying Wagoner on a field ride, Mohar stated, “[t]he best part of the day is that it’s over” and told Wagoner she had an “adult learning style.” When Wagoner asked Mohar what that meant, he told Wagoner it was because she “needed a lot of repetition.” Mohar also undermined Wagoner in front of her sales contacts, and provided little, if any, notice prior to riding with her on at least four occasions in early 2006. Wagoner alleges Mohar did not treat any of the younger sales representatives in a similar fashion.

In early 2006, Wagoner submitted a hotel receipt on which she obscured the check-in and check-out times. When Mo-har questioned Wagoner about her failure to submit the original receipt, she told him she would look for it, but ultimately never provided one. When Mohar obtained an unredacted copy of the receipt from the hotel, he noticed Wagoner had checked-in and checked-out during the early afternoon on succeeding days, in violation of Pfizer’s policy which requires sales representatives to be working in the field between 8:00 a.m. and 5:00 p.m.

Pfizer alleges Wagoner’s name also appeared on several “No Starter Activity Reports” in 2006. These weekly reports identify all sales representatives in the region who have not reported any starter transactions with any physicians for at least a week. Yeksigian, Wagoner’s regional manager, reviewed these reports and notified Mohar. Mohar notified Yek-sigian that Wagoner was not on vacation or otherwise out of her sales territory, and also informed her about Wagoner’s falsification of the hotel receipt.

Yeksigian then asked Larry Guess, the assistant to the regional manager, to prepare a preliminary summary of Wagoner’s recent starter activity. The review revealed Wagoner appeared to have misdat-ed some forms and written over and changed the dates on others, and that Wagoner often entered her starter forms out of sequential order. Yeksigian contacted Elizabeth Chaudhari, a manager in Pfizer’s Human Resources Department in the Chicago regional office, and Jim Batu-ra, Team Leader in Starter Operations, to further investigate Wagoner’s starter activity. Batura prepared a report indicating that dates on several of Wagoner’s starter forms “appear[ed] to have been overwritten” and that 273 out of 644 starter transactions were out of sequential order. Batura noted these findings “appear[ed] to suggest” that Wagoner had “banked” her starter forms.

Batura recommended he conduct a random physician signature audit of Wagoner’s starter forms. In an email to Yeksigi-an, he stated:

Depending on the situation, we conduct physician signature audits in either of two ways.
In cases where ‘form banking’ or the falsification of dates and/or signatures is suspected, we conduct “longitudinal” audits, which entail the selection of 6-8 forms for between 10 and 15 medical practitioners....
In cases where there’s more generalized “concern,” but little in the way' of circumstantial evidence that suggests wrong-doing, we’ll randomly select 25 + of a representative’s more recently submitted forms....
Based on Marj Wagoner’s sampling patterns, it might be worthwhile to try the latter [random] approach first, if only to be able to survey large numbers of the practitioners with whom she’s left starters. In my experience, most survey respondents base their replies on the per *705 ceived authenticity of their signatures and whether they believe the recorded quantities to be realistic — rather than on the form dates.

Batura’s audit indicated that diversion of samples was not a primary concern. Because the audit did not resolve the issue of the accuracy of the dates on the starter forms, Chaudhari and Yeksigian arranged to meet with Wagoner at the regional office in Chicago.

Yeksigian, Mohar, Chaudhari, and Guess met with Wagoner on June 29, 2006, in the Chicago office to discuss the concerns raised by the hotel receipt and her starter activity. Yeksigian and Chaudhari interrogated Wagoner regarding her starter administration practices and habits.

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