Verint Systems Inc. v. Red Box Recorders Ltd.

166 F. Supp. 3d 364, 2016 WL 54688, 2016 U.S. Dist. LEXIS 612
CourtDistrict Court, S.D. New York
DecidedJanuary 4, 2016
Docket14-cv-5403(SAS)
StatusPublished
Cited by6 cases

This text of 166 F. Supp. 3d 364 (Verint Systems Inc. v. Red Box Recorders Ltd.) is published on Counsel Stack Legal Research, covering District Court, S.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Verint Systems Inc. v. Red Box Recorders Ltd., 166 F. Supp. 3d 364, 2016 WL 54688, 2016 U.S. Dist. LEXIS 612 (S.D.N.Y. 2016).

Opinion

OPINION AND ORDER

SHIRA A. SCHEINDLIN, UNITED STATES DISTRICT JUDGE:

I. INTRODUCTION

Verint Systems Inc. and Verint Americas Inc. (together “Verint”) assert that Red Box Recorders LTD. (“Red Box”) has infringed on seven patents — U.S. Patent Nos. 5,790,798; 6,510,220; 7,203,285; 7,774,-854; 8,189,763; RE43,324; and RE43,386 (collectively, the “Patents-in-Suit”) — obtained between 1998 and 2012.1 The Patents-in-Suit specify both hardware and software that enable companies to record, monitor, analyze, and secure electronic communications.2 The technologies described by the Patents-in-Suit would allow, for example, a call center using Verint’s products to capture, secure, and analyze large amounts of data for quality assurance purposes and integrate what is happening on a particular employee’s computer with what is occurring on the phone. The allegedly infringing products, various “Quantify” brand products, are Red Box products that perform similar functions for call centers.3

The present dispute centers on the construction of twelve claim terms across all seven patents.4 Verint proposes construc[370]*370tions for each of the twelve terms. Red Box proposes no constructions and instead argues that all twelve claim terms are invalid for indefmiteness. For eleven of these terms, Red Box argues that they are found in means-plus-function (“MPF”) claims, and' these claims are invalid for failing to disclose an adequate structure.

II. BACKGROUND

Verint seeks a declaration of infringement under Section 27 of Article 35 of the United States Code.5 In response, Red Box asserts two counterclaims seeking (1) a declaratory judgment of non-infringement, and (2) a declaratory judgment of invalidity of the Patents-in-Suit.6

On November 11, 2015, this Court held a Markman Hearing on the construction of the disputed claim terms. Below are excerpts of the relevant claims with the disputed terms highlighted.

A. The ’798 Patent: “Method and Apparatus for Simultaneously Monitoring Computer User Screen and Telephone Activity from a Remote Location”

This patent describes an invention that allows for, in relevant part, the “simultaneous[ ] monitoring [of] the on-screen and telephone activities of an employee’s workstation.”7 Such a device may allow for easier “training and assistance to those using such workstations” by creating a synchronous record of the on-screen and telephone activity.8 Red Box argues that the use of terms of degree — “substantial” and “substantially” — as modifiers for the synchronization of these activities make claims 2 and 3 indefinite.9

2. A method of monitoring, on a monitoring workstation, on-screen activities of a monitored computer workstation having a display screen and a telephone extension, said method comprising:
A) determining sequential localized changed screen regions which correspond to at least two sequential screen changes;
B) recording a telephone conversation occurring during said screen changes; and
C) playing back said telephone conversation recording in substantial synchronization with said sequential screen changes substantially as they both happened in real time, to allow one at said monitoring workstation to simultaneously view on-screen activities and listen to telephone conversations substantially as they occurred at said monitored workstation.
3. A method of monitoring, on a monitoring workstation, sequential onscreen activities of a monitored computer workstation. having a display screen and a telephone extension, said method comprising:
(A) recording data corresponding to two actual sequential screen changes occurring at said monitored workstation and storing said screen change-related data;
[371]*371(B) recording data corresponding to audio telephone conversation occurring at said monitored workstation during said two actual sequential screen changes and storing said audio telephone conversation-related data; and
(C) subsequent to steps “A” and “B”, playing back, with the use of said screen change-related data and said audio' telephone conversation-related data, said audio telephone conversation in substantial synchronization with said sequential screen changes as they both happened in real time at said monitored workstation, to allow one at said monitoring workstation to simultaneously view and hear onscreen and telephone activities substantially as they occurred at said monitored workstation.10

B. The ’220 Patent: “Method and Apparatus for Simultaneously Monitoring Computer User Screen and Telephone Activity from a Remote Location”

The ’220 patent shares the same specification as the ’798 patent and provides the same synching functionality although the language of the relevant claims differs slightly. Red Box again argues that “substantial” and “substantially” as modifiers for the synchronization make the claims indefinite.11

2. A method of monitoring, on a monitoring workstation, sequential on-screen activities of a monitored computer workstation having a display screen, its own operating system, and a telephone extension, said method comprising:
(C) playing back said telephone conversation recording in substantial synchronization with said at least two sequential screen changes substantially as they both happened in real time, to allow one at said monitoring computer workstation to simultaneously view on-screen activities and listen to telephone conversations substantially as they occurred at said monitored computer workstation.
3. A method of monitoring, on a monitoring workstation, sequential on-screen activities of a mopitored computer workstation having display screen, its own operating system, and a telephone extension, said method comprising:
(C) subsequent to steps “A” and “B”, playing back, with the use of said screen change-related data and said audio telephone conversation-related data, said audio telephone conversation in substantial synchronization with said two actual sequential screen changes as they both happened in real time at said monitored workstation, to allow one at said monitoring workstation to simultaneously view and hear on-screen and telephone activities substantially as they occurred at. said monitored workstation.12

C. The ’285 Patent: “System and Method for Recording Voice and the Data Entered by a Call Center Agent and Retrieval of These Communication Streams for Analysis or Correction”

The ’285 patent describes a system'for improving the “recording and analysis” of call center communications.13 The system scores parts of calls “automatically” to provide “better statistical significance with [372]*372less manpower,” as well as providing a graphical user interface to assist in manual review.

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Bluebook (online)
166 F. Supp. 3d 364, 2016 WL 54688, 2016 U.S. Dist. LEXIS 612, Counsel Stack Legal Research, https://law.counselstack.com/opinion/verint-systems-inc-v-red-box-recorders-ltd-nysd-2016.