Travers v. Cellco Partnership

579 F. App'x 409
CourtCourt of Appeals for the Sixth Circuit
DecidedSeptember 8, 2014
DocketNo. 13-6527
StatusPublished
Cited by9 cases

This text of 579 F. App'x 409 (Travers v. Cellco Partnership) is published on Counsel Stack Legal Research, covering Court of Appeals for the Sixth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Travers v. Cellco Partnership, 579 F. App'x 409 (6th Cir. 2014).

Opinion

ROGERS, Circuit Judge.

Patricia Travers worked at Célico Partnership, d/b/a Verizon Wireless, for two years and was terminated after taking several weeks of FMLA-approved medical leave, and also after receiving a series of disciplinary warnings for repeated violations of Verizon’s code of business conduct. Travers sued Verizon for interference and retaliation under the FMLA and discrimination under the ADA. The district court granted summary judgment in favor of Verizon and dismissed Travers’s complaint, and Travers appealed that decision. No genuine issue of material fact exists and summary judgment was therefore proper.

From May 2008 until June 2010, Patricia Travers worked as a senior representative in customer service for Célico, which does business as Verizon Wireless. R. 1, at 2, PagelD #2; R. 20-1, at 13, 30, PagelD # 162, 179. During the final year of her employment at Verizon, Travers suffered from migraine headaches and a heart condition, and as a result she took several weeks of Family and Medical Leave Act (FM LA) leave. Travers was first approved for FMLA leave for migraine headaches in November 2009. R. 1, at 3, Pa-gelD # 3; R. 20-2, at 6,12, PagelD # 259, 265; R. 20-2, at 21-22, PagelD # 274-75; R. 29-5, at 46, PagelD # 747. Travers’s migraines were so severe that once, in July 2009, she left work in an ambulance and had a physician excuse her from work the following day. R. 31, at 1, PagelD # 891.

Next, in March 2010, Travers began receiving treatment for a heart condition and again requested FMLA leave. R. 20-2, at 24, PagelD # 277; R. 29-5, at 41, PagelD # 742; R. 29-1, at 27-28, PagelD # 579-80. That year, Travers took approved intermittent FMLA leave on February 9 and 12, 2010, and from approximately April 14-May 26, 2010 and from June 2-18, 2010. R. 1, at 3-4, PagelD # 3-4; R. 20-1, at 4-6, PagelD # 153-55; R. 29-5, at 46, Pa-gelD #747. On June 2, 2010, Travers experienced heart palpitations while driving to work and, shortly thereafter, lost consciousness in her car in the parking lot of her office. R. 1, at 4, PagelD # 4; R. 29-1, at 33-35, PagelD # 585-87. Travers began wearing a heart monitor to work, and eventually, in March 2011, a cardiac defibrillator was implanted in her body to stabilize her heart condition.

While employed at Verizon, Travers was subject to disciplinary action for violating Verizon’s code of business conduct and [411]*411attendance policy.1 Travers first received a “verbal warning” in June 2009 for violating the code of business conduct because she was observed improperly handling her voice mail account. R. 20-2, at 47-50, PagelD #300-03. The following month, in July 2009, Travers received verbal “coaching” after she was thrice observed proactively offering to waive mail-in rebates without the customers’ having requested to match the online price. R. 20-2, at 49-50, PagelD # 302-03. Verizon’s code of conduct prohibited representatives in Travers’s position from proactively waiving mail-in rebates, and under the code waiving such a rebate required supervisor approval. R. 20-6, at 26, PagelD # 450; R. 20-3, at 29, PagelD # 340; R. 29-10, at 19, PagelD # 876. Travers was reminded not to match online rebates unless the customer requested it, was instructed to seek supervisor approval before matching any online prices, and was notified that these instructions could result in corrective action, up to and including termination. R. 29-3, at 3, PagelD # 647. In August 2009, Travers again proactively offered to waive mail-in rebates on three different customer calls, and offered “a free phone at no cost to you,” when the promotion actually required a rebate. R. 20-1, at 37-38, PagelD # 186-87; R. 20-2, at 49-50, PagelD #302-03; R. 29-5, at 29-31, 50, 54-55, PagelD #730-32, 751, 755-56. As a result, Travers received a written warning in September 2009, which remained in effect for six months.2 R. 29-1. at 41-44, 46, PagelD #593-96, 598.

Ultimately, Travers received a final written warning for code of conduct violations in March 2010 because on one call she proactively waived a rebate and represented the order as an online price match, and on another call she inappropriately offered a free month of service promotion.3 R. 20-2, at 51-52, PagelD # 304-05; R. 20-3, at 15-17, PagelD # 326-28; R. 20-2, at 51-52, PagelD # 304-05; R. 29-5, at 43, 56-57, PagelD # 744, 757-58; R. 29-10, at 10-11, 13, 20-21, PagelD #867-68, 870, 877-78. The following month, on April 21, 2010, Travers waived a mail-in rebate without notifying the customer and submitted the order for approval as an online [412]*412price match request from the customer, which it was not. R. 20-3, at 24-26, 31, PagelD # 335-37, 42; R. 29-5, at 38, Pa-gelD #739; R. 29-10, at 8-9, PagelD # 865-66. A supervisor discussed the call with Travers, who remembered the caller but did not remember the order or the rebate. R. 53-2, at 1, PagelD # 1349. Travers disputes that she offered a rebate on the April 21, 2010, call. R. 20-1, at 43, PagelD # 192.4

Travers was finally terminated from her job on June 21, 2010, her first day at work after taking FMLA leave. R. 1, at 4, PagelD # 4. Verizon records listed “integrity” as the reason for termination, detailed Travers’s chronology of corrective action, and stated that the triggering event was the April 21, 2010, call during which Travers proactively waived a mail-in rebate.5 R. 29-3, at 2, PagelD # 646, R. 29-10, at 16, PagelD # 873. Minyarn Pratt, Travers’s performance supervisor, and Kimberly Gibson-Harris, a manager, informed Travers of her termination. R. 23, at 1, PagelD # 500; R. 29-1, at 6-7, 46, PagelD # 558-59, 598. Travers alleges that at the termination meeting Gibson-Harris said, “you’ve missed a lot of work,” and “we need you here.” R. 1, at 4, Pa-gelD # 4; R. 20-1, at 3, 42, PagelD # 152, 191; R. 29-1, at 7, PagelD # 559; Appellant’s Br. at 33-34. Gibson-Harris was not Travers’s manager, did not make the recommendation or decision to terminate Travers, and denied making the alleged comment in the termination meeting. R. 23, at 1-2, PagelD # 500-01.

Denise Gowler, a Verizon manager, made the initial recommendation that Tra-vers be terminated. R. 29-9, at 3, PagelD #838. Verizon’s standard procedure requires approval of the termination request from multiple individuals in the management hierarchy, including the human resources manager. Because Travers’s human resources manager, LaJuana Miller, was out of the office, a human resources consultant who assisted Miller, Schreba Haynes, sent to human resources’ next level of authority, Nyla Wright, an email containing Travers’s termination request form and a second, one-page document entitled, “South Area Termination Request [413]*413Form.” This request form, filled out by Haynes, contained the following statement: “The decision to terminate Patricia’s employment is supported by local HR. Specifically, Patricia violated the attendance policy.” R. 5B-1, at 1, PagelD # 1348; R. 56-1, at 1-2, PagelD # 1361-62. Haynes did not make and was not involved with the decision to terminate Travers, and Haynes claims the indication that the reason for Travers’s termination was attendance, instead of integrity, was a mistake. R. 56-1, at 1-2, PagelD # 1361-62.

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Bluebook (online)
579 F. App'x 409, Counsel Stack Legal Research, https://law.counselstack.com/opinion/travers-v-cellco-partnership-ca6-2014.