Surprise v. Innovation Group, Inc.

925 F. Supp. 2d 134, 20 Wage & Hour Cas.2d (BNA) 443, 2013 WL 598326, 2013 U.S. Dist. LEXIS 20709
CourtDistrict Court, D. Massachusetts
DecidedFebruary 14, 2013
DocketCivil Action No. 11-30181-FDS
StatusPublished
Cited by15 cases

This text of 925 F. Supp. 2d 134 (Surprise v. Innovation Group, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Surprise v. Innovation Group, Inc., 925 F. Supp. 2d 134, 20 Wage & Hour Cas.2d (BNA) 443, 2013 WL 598326, 2013 U.S. Dist. LEXIS 20709 (D. Mass. 2013).

Opinion

MEMORANDUM AND ORDER ON DEFENDANTS’ MOTION FOR SUMMARY JUDGMENT

F. DENNIS SAYLOR IV, District Judge.

This is an action for an alleged unlawful termination of a call-center employee. Plaintiff Andrew Surprise alleges that his former employer, the Innovation Group, Inc. / First Notice Systems, Inc. (collectively, “First Notice”) terminated his employment for reasons that violated the Americans with Disabilities Act (“ADA”), 42 U.S.C. § 12101, et seq., the Americans Family and Medical Leave Act (“FMLA”), 29 U.S.C. § 2611 et seq., and Massachusetts law.

The complaint contains eight counts and names two defendants, First Notice and Terry Ronan. Defendants have moved for summary judgment on all counts. In response, plaintiff voluntarily dismissed two counts based on his claim of disability discrimination (Counts I and III), but contests summary judgment on the remaining claims.

For the reasons set forth below, the defendants’ motion for summary judgment will be granted in part and denied in part.

I. Background

A. Factual Background

Andrew Surprise began working for First Notice at its Springfield, Massachusetts call-center in 2007. Surprise began as a customer-service representative, but was promoted to quality-assurance associate in 2009. As a quality-assurance associate, he was responsible for monitoring calls, coaching customer-service representatives, and occasionally supervising temporary employees on special projects. When the call center was understaffed for the volume of calls coming in, quality-assurance associates were also required to answer telephones. During the time Surprise was a quality-assurance associate, he was frequently required to answer phones because of understaffing, which he complained about on multiple occasions.

Robert Caprile, a chiropractor, examined Surprise in approximately 2005 and diagnosed subluxation of the cervical and lumbar regions of his spine.1 Since that time, he has been receiving treatment from Caprile. Caprile took x-rays of Surprise’s neck and spine on February 23, 2006.2

[138]*138Surprise’s first direct supervisor in the quality-assurance group was Maureen Collamore. Collamore permitted Surprise to leave during his work shift and/or arrive late to work in order to receive treatments from Caprile. Surprise never applied for FMLA leave while under her supervision. Collamore also issued verbal warnings to Surprise about his tardiness on several occasions; on at least some of those occasions, he blamed his tardiness on traffic.

In June 2010, Lourdes Garcia replaced Collamore as Surprise’s supervisor. Garcia did not permit Surprise to arrive late or leave work to visit Caprile. Nonetheless, Surprise still managed to visit Caprile with the same relative frequency during non-working hours.

According to Surprise, on at least five occasions between February and April 2010 he witnessed call-center managers Vera McCormick and John Márchese making unprofessional and discriminatory comments about a security guard.3 The incidents occurred on the call-center floor in front of subordinates. The guard was missing teeth and may have had a speech impediment; according to Surprise, McCormick and Márchese mockingly imitated her voice, used foul language, and inappropriately yelled at her. In a quality-assurance group meeting in April 2010, Surprise notified everyone present, including department manager Gary Bashaw, that he believed the security guard had been subjected to discriminatory treatment on the basis of her speech impediment.

Surprise also contends that he witnessed customer-service representatives improperly disposing of private health information in regular waste bins, allegedly in violation of HIPAA. On a number of occasions, including the April 2010 meeting discussed above, Surprise informed Bash-aw of these actions. Bashaw had developed First Notice’s HIPAA compliance program, which included an internal policy requiring the shredding of any document that contained HIPAA-protected information. According to Surprise, Bashaw acknowledged that HIPAA violations were occurring, but took no action. Surprise never produced any of the materials that he alleged had been improperly discarded for Bashaw to investigate the matter further.

In August 2010, First Notice solicited comments from its employees through an anonymous online survey. Surprise responded to the survey and e-mailed a copy of his response to his personal e-mail account. In his response, Surprise complained, among other things, about the fact that he was required to answer phones, the mistreatment of the security guard, and the alleged HIPAA violations.

In September 2010, First Notice hired Terry Ronan as a senior vice-president to improve the company’s performance. At the time, the company was unprofitable and had declining revenues, high turnover, and low morale. Upon joining the company, Ronan set about meeting with supervisors at the call center one-on-one to help him assess the situation and decide what changes needed to be made. On Septem[139]*139ber 7, Surprise requested a meeting with Ronan. Ronan obliged, and the two discussed a number of issues. Surprise contends that he handed Ronan a copy of his response to the anonymous survey, and that they discussed each issue raised in that document. According to Surprise, he also complained to Ronan about not getting time off for his chiropractic treatment and informed him that he would be applying for FMLA leave. Surprise contends that in response to these complaints, Ronan became agitated. Ronan told Surprise that there would be a meeting with the entire quality-assurance team the next day.

Upon leaving the meeting with Ronan, Surprise initiated a conversation by text message with a colleague, Michael Cecchetelli, who had not come in to work that day. The conversation proceeded as follows (errors in original):

Surprise: I got QA a meeting with Terry Roman tomorrow at 1PM, so you should come in.
Cecehetelli: Howd you do that [?] I’ll def be there
Surprise: I just went in and talked to him for about an hour and a half
Cecehetelli: Holy shit ... What did he have to say about everything[?]
Surprise: Major changed talked about merging the supervisor/qa positions
Cecehetelli: How would that affect us?
Surprise: We would be sups
Cecehetelli: That would be nice, I def wouldn’t mind that ... Does it sound like he’s for real or just talk[?]
Surprise: He gave me a few products to work on. Projects I mean
Cecehetelli: Did u talk to him about getting us off the phone? He gave u a few what?
Surprise: Projects to work on for client services, and I’m sitting in on a client meeting next week
Cecehetelli: Good shit, I hope this guy is the real deal ...
Surprise: I think so

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925 F. Supp. 2d 134, 20 Wage & Hour Cas.2d (BNA) 443, 2013 WL 598326, 2013 U.S. Dist. LEXIS 20709, Counsel Stack Legal Research, https://law.counselstack.com/opinion/surprise-v-innovation-group-inc-mad-2013.