Riggs v. AirTran Airways, Inc.

497 F.3d 1108, 2007 U.S. App. LEXIS 18769, 90 Empl. Prac. Dec. (CCH) 43,031, 101 Fair Empl. Prac. Cas. (BNA) 545, 2007 WL 2258826
CourtCourt of Appeals for the Tenth Circuit
DecidedAugust 8, 2007
Docket06-3250
StatusPublished
Cited by202 cases

This text of 497 F.3d 1108 (Riggs v. AirTran Airways, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Tenth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Riggs v. AirTran Airways, Inc., 497 F.3d 1108, 2007 U.S. App. LEXIS 18769, 90 Empl. Prac. Dec. (CCH) 43,031, 101 Fair Empl. Prac. Cas. (BNA) 545, 2007 WL 2258826 (10th Cir. 2007).

Opinion

PAUL KELLY, Jr., Circuit Judge.

Plaintiff-Appellant Doris Riggs appeals the district court’s entry of summary judgment against her on her claim that Defendant-Appellee AirTran Airways, Inc., (“AirTran”) terminated her in violation of the Age Discrimination in Employment Act (“ADEA”), 29 U.S.C. § 621. The district court concluded that Ms. Riggs had failed to bring forth sufficient evidence to create a jury question as to whether Air-Tran’s asserted nondiscriminatory reason for terminating her was actually a pretext for age discrimination. Exercising jurisdiction pursuant to 28 U.S.C. § 1291, we affirm.

Background

AirTran employed Ms. Riggs as an at-will customer service agent in Wichita, Kansas from April 19, 2002 to June 19, 2003. Ms. Riggs’s duties included working at the front ticket counter, the gate counter, and on the ramp loading and unloading luggage. Aplt.App. at 40. At the time of the incident leading to her termination, Ms. Riggs was 67 years old. Aplee. Supp.App. at 17.

Ms. Riggs was supervised by Gina Do-lieslager, the manager of AirTran’s Wichita station. Ms. Dolieslager was over forty years old at the time Ms. Riggs was terminated. Aplt.App. at 72. On two occasions prior to the termination, Ms. Dolieslager allegedly commented on Ms. Riggs’s age. The first took place when Ms. Dolieslager discussed her mother’s heart surgery, and Ms. Riggs revealed that she was the same age as Ms. Dolieslager’s mother. Id. at 38. Ms. Dolieslager responded that Ms. Riggs did not look as old as she was. Id. Ms. Riggs did not take offense at the comment and did not feel the need to report the incident. Id. Subsequent to that exchange, Ms. Dolieslager assisted Ms. Riggs with luggage and commented that Ms. Riggs was too old to be lifting heavy bags. Id. Although this comment embarrassed Ms. Riggs, she did not report the incident. Id. at 39. Additionally, Ms. Dolieslager complained about AirTran’s seniority policy, under which Ms. Riggs was given seniority over other employees who had begun work on the same date because of her age. Id. at 233-34.

The events leading to Ms. Riggs’s termination occurred on June 5, 2003. That morning, Ms. Riggs and four other Air-Tran employees — Tammy Spero-Mally, Judith Beddow, Paul Lawrence, and Jeff *1113 Baird — checked in a large group of children belonging to a Mennonite choir. Aplt. Br. at 3-4. After having checked in most of the group with some difficulty, Ms. Riggs was approached by a woman asking her to check in a girl who was running late. Ms. Riggs informed the woman that she was unable to check in passengers unless they were present. Id. at 4. The woman became upset, and her behavior frightened Ms. Riggs. Id.

Although Ms. Dolieslager was not present at the gate that morning, she learned about the choir’s check-in later in the day when Mr. Baird told her he had been “embarrassed to be in an AirTran uniform” because he heard passengers discussing how rudely they had been treated by AirTran employees. ApltApp. at 75, 229. Ms. Dolieslager then “talked to Doris, I talked to Tammy, I talked to Judi and asked them what the heck’s going on.” Id. at 75. According to Ms. Dolieslager, Ms. Beddow and Ms. Spero-Mally both stated that Ms. Riggs was “the one being rude,” and Ms. Riggs admitted “well, I might have been a little short with them ... but those damn kids wanted all their seats switched around and I wasn’t about to do that.” Id. Ms. Riggs, however, only remembers telling her supervisor that “we had a rough time with this bunch, getting them on and getting them out.” Id. at 228.

Four days later, Jessica Senn, the choir group’s travel agent, sent an email to Bill Howard, AirTran National Sales Director, complaining about the way AirTran employees treated the group during check-in at the Wichita airport. Id. at 123-24. She wrote:

The choir and myself are very upset with AirTran and the way we were treated upon check-in.
While beginning the check-in process at about 6:00 or 6:15 AM, two ladies appeared at the counter from the back room. One of the ticketing agents, Gina, was extremely rude and failed to be of good service to us. The other agent was rude, but not as bad as Gina — I do not have the other woman’s name. She had long dark hair. Gina seemed to “ramrod” around and I even witnessed her snipping at the supervisor and telling him how things should be done. Gina then proceeded to yell at some of the passengers, pounded her hands on the counter and yelled “next” during the check in process before the other passengers could even step away from the counter and even went as far [as] to tell some of the children passengers that they can’t get on this flight from Wichita to Atlanta. Obviously in the name of the group, Children’s Choir, you can tell that the majority of the passengers were minors and they couldn’t fly alone without an adult. Many of these kids had never flown before. Parents of the Children’s Choir trusted the group leaders/chaperones with their kids on this trip. * * *
I being the travel agent am inclined to say that I will not sell Airtran ever again for groups. This group spent a lot of money for this trip and if this is how they’ll be treated on AirTran, I DO NOT want any of my other groups to experience this. My clients deserve better. * * *
We expect action to be taken immediately and something to be done about this situation.

Id.

When Ms. Dolieslager learned of the complaint on June 13, 2003, she contacted Ms. Senn to find out more about the employee identified as “Gina” because the only employee named Gina (Ms. Dolieslager herself) had not been working at the *1114 ticket counter that morning. Ms. Senn’s description of “Gina” only fit Ms. Riggs. Id. at 76. Ms. Dolieslager then discussed the incident a second time with Ms. Bed-dow and Ms. Spero-Mally. She did not, however, discuss Ms. Senn’s complaint with Ms. Riggs, who was on vacation at the time.

Ms. Dolieslager then spoke with Amy Morris, the manager of employee relations and diversity, and recommended that Ms. Riggs be terminated. According to Ms. Morris, a supervisor recommending termination should ensure that the complaining customer was being truthful and investigate the incident to accumulate all the facts before bringing the matter to her attention. Id. at 93-94. This investigation typically included obtaining the accused employee’s side of the story. Id. at 93. Ms. Morris testified that she approved Ms. Riggs’s termination for two reasons: (1) Ms. Riggs was rude to customers and (2) Ms. Riggs impersonated her supervisor by saying that she was Gina. Id. at 90.

Ms. Riggs was informed of her termination when she returned to work from her vacation on June 19, 2003. A peer review panel subsequently upheld the termination decision. Ms.

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497 F.3d 1108, 2007 U.S. App. LEXIS 18769, 90 Empl. Prac. Dec. (CCH) 43,031, 101 Fair Empl. Prac. Cas. (BNA) 545, 2007 WL 2258826, Counsel Stack Legal Research, https://law.counselstack.com/opinion/riggs-v-airtran-airways-inc-ca10-2007.