Rabin, CPA v. Google LLC

CourtDistrict Court, N.D. California
DecidedJune 15, 2023
Docket5:22-cv-04547
StatusUnknown

This text of Rabin, CPA v. Google LLC (Rabin, CPA v. Google LLC) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Rabin, CPA v. Google LLC, (N.D. Cal. 2023).

Opinion

1 2 3 UNITED STATES DISTRICT COURT 4 NORTHERN DISTRICT OF CALIFORNIA 5 SAN JOSE DIVISION 6 7 STEVE RABIN, et al., Case No. 22-cv-04547-BLF

8 Plaintiffs, ORDER GRANTING MOTION TO 9 v. DISMISS WITH LEAVE TO AMEND IN PART 10 GOOGLE LLC, [Re: ECF No. 27] 11 Defendant.

12 13 In this putative consumer class action, Plaintiffs assert that Google lured them into using 14 its suite of productivity tools called Google Apps by promising free access for as long as it is 15 available. Plaintiffs allege that Google broke this promise when, after they had used the tools for 16 years, Google began charging Plaintiffs. Plaintiffs’ operative First Amended Complaint asserts 17 claims for breach of contract, breach of the implied covenant of good faith and fair dealing, unjust 18 enrichment, and violation of California’s Unfair Competition Law (“UCL”). 19 Before the Court is Google’s Motion to Dismiss the First Amended Complaint. Mot., ECF 20 No. 27. Plaintiffs oppose the motion. Opp’n, ECF No. 36. Google has filed a reply in support of 21 its motion. Reply, ECF No. 37. The Court heard oral argument on April 27, 2023. 22 Having carefully considered the parties’ respective written submissions, the oral argument 23 of counsel, and relevant legal authority, the motion is hereby GRANTED WITH LEAVE TO 24 AMEND IN PART. 25 I. BACKGROUND 26 A. Google Develops Google Apps 27 In 2006 Google launched a suite of cloud computing, productivity, and collaboration tools 1 was rebranded as “G Suite” in 2016 and rebranded again as “Google Workspace” in 2020.1 FAC 2 ¶ 14. These various iterations of the product called Google Apps – G Suite – Workspace will be 3 referred to as “the Service.” Google Workspace still exists today and includes such tools as 4 Gmail, Calendar, and Google Docs. FAC ¶¶ 11, 14. 5 Early on, Google Apps suffered from many defects and gaps in its tools. FAC ¶ 16. To 6 entice users during these early years, Google offered Google Apps for free. FAC ¶ 16. In 7 exchange, Google used user data and experiences to improve Google Apps. FAC ¶ 16. 8 B. Rabin and Graves Enroll in the Service 9 Plaintiff Steve Rabin was one of the users who enrolled in Google Apps in these early 10 years. FAC ¶¶ 5, 56. When Rabin enrolled in 2009, Google’s form contract included the 11 following Fees provision:

12 18. Fees. Provided that Google continues to offer the Service to Customer, Google will continue to provide a version of the Service 13 (with substantially the same services as those provided as of the Effective Date) free of charge to Customer; provided that such 14 commitment: (i) does not apply to the Domain Service described in Section 4 above; and (ii) may not apply to new opt-in services added 15 by Google to the Service in the future. For sake of clarity, Google reserves the right to offer a premium version of the Service for a fee. 16 FAC ¶ 56; see also FAC, Ex. B (“2009 Agreement”) § 18, ECF No. 20-2.2 The 2009 Agreement 17 also contained a Termination provision that states in relevant part: 18 16. Termination. Customer may discontinue use of the Service at any 19 time. Except as provided in Section 18, Google reserves the right at any time and from time to time to modify the Service (or any part 20 thereof) with or without notice. Customer agrees that Google may at any time and for any reason terminate this Agreement and/or 21 terminate the provision of all or any portion of the Service. 22 2009 Agreement § 16. 23

24 1 Google disputes that Google Apps, G Suite, and Workspace are the same products. Mot. 5. For the purposes of this motion to dismiss, the Court accepts as true Plaintiffs’ allegation that they are 25 the same product. See Reese v. BP Expl. (Alaska) Inc., 643 F.3d 681, 690 (9th Cir. 2011) (“When determining whether a claim has been stated, the Court accepts as true all well-pled factual 26 allegations and construes them in the light most favorable to the plaintiff.”) 27 2 As filed by Plaintiffs, this exhibit has a cover sheet referring to it as Exhibit A, but Plaintiffs refer to it as Exhibit B throughout the FAC. The parties also refer to this agreement as Exhibit B 1 Plaintiff Ian Graves signed up for Google Apps in 2012. FAC ¶ 6. When Graves enrolled, 2 Google’s form contract included the following fees provision:

3 4. Fees. The Service is provided at no charge to Customer provided that Customer agrees that Google may (a) add optional services to 4 Customer or its End Users for a fee or (b) offer a premium version of the service for a fee. 5 FAC ¶ 81; see also FAC, Ex. C (“2012 Agreement”) § 4, ECF No. 20-3.3 The 2012 Agreement 6 also contained a Termination provision. It states, in relevant part: 7 11.2 By Google. Customer agrees that Google may at any time and 8 for any reason terminate this Agreement and/or terminate the provision of all or any portion of the Service. 9 2012 Agreement § 11.2. 10 C. Google Begins to Charge New Users 11 By late 2012, Google Apps had improved and Google began charging new users who 12 signed up. FAC ¶ 17. Google did not, however, charge its legacy users who were already using 13 Google Apps. FAC ¶ 17. 14 D. Google Announces Plan to Charge Plaintiffs and Other Legacy Users 15 In early 2022, Google announced that it planned to stop providing a free version of the 16 Service. FAC ¶ 18. Legacy users would be required to either pay for the Service or forgo using it. 17 FAC ¶ 19. 18 To this end, Google emailed Mr. Rabin and Mr. Graves in April 2022 stating that it would 19 begin “upgrading” G Suite legacy free edition accounts like his to Google Workspace. FAC ¶¶ 20 65, 87. The email stated that if a user did not take action by June 1, 2022, Google would begin to 21 transition the user’s organization to a new Google Workspace subscription. FAC ¶¶ 65, 87. The 22 email instructed users to enter their billing details in their Admin Console before August 1, 2022, 23 to “complete the transition and avoid account suspension.” FAC ¶¶ 65, 87. Google sent Mr. 24 Rabin and Mr. Graves additional emails in May and June. FAC ¶¶ 66-67, 87. 25 26

27 3 This agreement is attached to the FAC as Exhibit B but referred to in the FAC as Exhibit C throughout. The parties refer to this agreement as Exhibit C in their briefing. The Court follows 1 On June 22, 2022, Mr. Graves provided Google his payment and billing information. FAC 2 ¶ 90. Mr. Graves had become heavily integrated with Google’s Workspace services and 3 determined that he had no practical alternative but to pay Google. FAC ¶ 90. 4 In August and September 2022, Google sent Mr. Rabin several emails stating that he had 5 until September 6, 2022, to set up his billing information or else his subscription would be suspended. 6 FAC ¶¶ 68-69. 7 Google suspended Mr. Rabin’s Workspace account on September 6, 2022, and Mr. Rabin 8 provided his billing information that same day. FAC ¶¶ 73-74. Mr. Rabin depended on the Service to 9 keep his business running and could not risk continued suspension of the Service. FAC ¶ 74. 10 Google began charging legacy users who opted to pay for the Service, including Mr. Rabin 11 and Mr. Graves, in August or September of 2022. FAC ¶¶ 19, 76, 93. 12 Plaintiffs now bring this action, asserting that Google promised that their access to the 13 Service would be “free for life.” FAC ¶ 15. Plaintiffs assert claims for (1) breach of contract; (2) 14 breach of the implied covenant of good faith and fair dealing; (3) unjust enrichment or quasi- 15 contract; and (4) violation of California’s Unfair Competition Law (“UCL”), Cal. Bus. & Prof. 16 Code § 17200. FAC ¶¶ 111-157. Plaintiffs bring their claims on behalf of themselves and all 17 others in the United States who signed up for Google Workspace between 2006 and 2012 and 18 were receiving free Google Workspace service as of January 1, 2022. FAC ¶ 102. 19 II.

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