Rabin, CPA v. Google LLC

District Court, N.D. California·Decided June 15, 2023·No. 5:22-cv-04547·Unknown

Opinion

STEVE RABIN, et al., Case No. 22-cv-04547-BLF

Plaintiffs, ORDER GRANTING MOTION TO v. DISMISS WITH LEAVE TO AMEND IN PART [Re: ECF No. 27] Defendant.

In this putative consumer class action, Plaintiffs assert that Google lured them into using its suite of productivity tools called Google Apps by promising free access for as long as it is available. Plaintiffs allege that Google broke this promise when, after they had used the tools for years, Google began charging Plaintiffs. Plaintiffs’ operative First Amended Complaint asserts claims for breach of contract, breach of the implied covenant of good faith and fair dealing, unjust enrichment, and violation of California’s Unfair Competition Law (“UCL”). Before the Court is Google’s Motion to Dismiss the First Amended Complaint. Mot., ECF No. 27. Plaintiffs oppose the motion. Opp’n, ECF No. 36. Google has filed a reply in support of its motion. Reply, ECF No. 37. The Court heard oral argument on April 27, 2023. Having carefully considered the parties’ respective written submissions, the oral argument of counsel, and relevant legal authority, the motion is hereby GRANTED WITH LEAVE TO A. Google Develops Google Apps In 2006 Google launched a suite of cloud computing, productivity, and collaboration tools was rebranded as “G Suite” in 2016 and rebranded again as “Google Workspace” in 2020.1 FAC ¶ 14. These various iterations of the product called Google Apps – G Suite – Workspace will be referred to as “the Service.” Google Workspace still exists today and includes such tools as Gmail, Calendar, and Google Docs. FAC ¶¶ 11, 14. Early on, Google Apps suffered from many defects and gaps in its tools. FAC ¶ 16. To entice users during these early years, Google offered Google Apps for free. FAC ¶ 16. In exchange, Google used user data and experiences to improve Google Apps. FAC ¶ 16. B. Rabin and Graves Enroll in the Service Plaintiff Steve Rabin was one of the users who enrolled in Google Apps in these early years. FAC ¶¶ 5, 56. When Rabin enrolled in 2009, Google’s form contract included the following Fees provision:

18. Fees. Provided that Google continues to offer the Service to Customer, Google will continue to provide a version of the Service (with substantially the same services as those provided as of the Effective Date) free of charge to Customer; provided that such commitment: (i) does not apply to the Domain Service described in Section 4 above; and (ii) may not apply to new opt-in services added by Google to the Service in the future. For sake of clarity, Google reserves the right to offer a premium version of the Service for a fee. FAC ¶ 56; see also FAC, Ex. B (“2009 Agreement”) § 18, ECF No. 20-2.2 The 2009 Agreement also contained a Termination provision that states in relevant part: 16. Termination. Customer may discontinue use of the Service at any time. Except as provided in Section 18, Google reserves the right at any time and from time to time to modify the Service (or any part thereof) with or without notice. Customer agrees that Google may at any time and for any reason terminate this Agreement and/or terminate the provision of all or any portion of the Service. 2009 Agreement § 16.

1 Google disputes that Google Apps, G Suite, and Workspace are the same products. Mot. 5. For the purposes of this motion to dismiss, the Court accepts as true Plaintiffs’ allegation that they are the same product. See Reese v. BP Expl. (Alaska) Inc., 643 F.3d 681, 690 (9th Cir. 2011) (“When determining whether a claim has been stated, the Court accepts as true all well-pled factual allegations and construes them in the light most favorable to the plaintiff.”) 2 As filed by Plaintiffs, this exhibit has a cover sheet referring to it as Exhibit A, but Plaintiffs refer to it as Exhibit B throughout the FAC. The parties also refer to this agreement as Exhibit B Plaintiff Ian Graves signed up for Google Apps in 2012. FAC ¶ 6. When Graves enrolled, Google’s form contract included the following fees provision:

4. Fees. The Service is provided at no charge to Customer provided that Customer agrees that Google may (a) add optional services to Customer or its End Users for a fee or (b) offer a premium version of the service for a fee. FAC ¶ 81; see also FAC, Ex. C (“2012 Agreement”) § 4, ECF No. 20-3.3 The 2012 Agreement also contained a Termination provision. It states, in relevant part: 11.2 By Google. Customer agrees that Google may at any time and for any reason terminate this Agreement and/or terminate the provision of all or any portion of the Service. 2012 Agreement § 11.2. C. Google Begins to Charge New Users By late 2012, Google Apps had improved and Google began charging new users who signed up. FAC ¶ 17. Google did not, however, charge its legacy users who were already using Google Apps. FAC ¶ 17. D. Google Announces Plan to Charge Plaintiffs and Other Legacy Users In early 2022, Google announced that it planned to stop providing a free version of the Service. FAC ¶ 18. Legacy users would be required to either pay for the Service or forgo using it. FAC ¶ 19. To this end, Google emailed Mr. Rabin and Mr. Graves in April 2022 stating that it would begin “upgrading” G Suite legacy free edition accounts like his to Google Workspace. FAC ¶¶ 65, 87. The email stated that if a user did not take action by June 1, 2022, Google would begin to transition the user’s organization to a new Google Workspace subscription. FAC ¶¶ 65, 87. The email instructed users to enter their billing details in their Admin Console before August 1, 2022, to “complete the transition and avoid account suspension.” FAC ¶¶ 65, 87. Google sent Mr. Rabin and Mr. Graves additional emails in May and June. FAC ¶¶ 66-67, 87.

Free access — add to your briefcase to read the full text and ask questions with AI

Rabin, CPA v. Google LLC, (N.D. Cal. 2023).

Rabin, CPA v. Google LLC (Rabin, CPA v. Google LLC) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Ashcroft v. Iqbal
556 U.S. 662 (Supreme Court, 2009)
Santiago-Sepúlveda v. Esso Standard Oil Co.
643 F.3d 1 (First Circuit, 2011)
Reese v. BP Exploration (Alaska) Inc.
643 F.3d 681 (Ninth Circuit, 2011)
United States v. Dale Lynn Ryan
9 F.3d 660 (Eighth Circuit, 1994)
Gary Davis v. Hsbc Bank Nevada, N.A.
691 F.3d 1152 (Ninth Circuit, 2012)
Western Etc. Oil Co. v. Title Insurance & Trust Co.
206 P.2d 643 (California Court of Appeal, 1949)
Lamb v. California Water & Telephone Co.
129 P.2d 371 (California Supreme Court, 1942)
In Re Gilead Sciences Securities Litigation
536 F.3d 1049 (Ninth Circuit, 2008)
Lozano v. AT & T Wireless Services, Inc.
504 F.3d 718 (Ninth Circuit, 2007)
American Tobacco Co. v. Federal Trade Commission
9 F.2d 570 (Second Circuit, 1925)
Berkeley Lawn Bowling Club v. City of Berkeley
42 Cal. App. 3d 280 (California Court of Appeal, 1974)
Markborough California, Inc. v. Superior Court
227 Cal. App. 3d 705 (California Court of Appeal, 1991)
Ingels v. Westwood One Broadcasting Services, Inc.
28 Cal. Rptr. 3d 933 (California Court of Appeal, 2005)
Wells Fargo Bank, N.A. v. Bank of America NT&SA
32 Cal. App. 4th 424 (California Court of Appeal, 1995)
Steinman v. MALAMED
185 Cal. App. 4th 1550 (California Court of Appeal, 2010)
Puentes v. Wells Fargo Home Mortgage, Inc.
72 Cal. Rptr. 3d 903 (California Court of Appeal, 2008)
Wolf v. Walt Disney Pictures and Television
76 Cal. Rptr. 3d 585 (California Court of Appeal, 2008)
Guz v. Bechtel National, Inc.
8 P.3d 1089 (California Supreme Court, 2000)