Maxwell v. GTE Wireless Service Corp.

121 F. Supp. 2d 649, 12 Am. Disabilities Cas. (BNA) 883, 2000 U.S. Dist. LEXIS 17068, 79 Empl. Prac. Dec. (CCH) 40,307, 2000 WL 1737475
CourtDistrict Court, N.D. Ohio
DecidedNovember 21, 2000
Docket1:99CV541
StatusPublished
Cited by10 cases

This text of 121 F. Supp. 2d 649 (Maxwell v. GTE Wireless Service Corp.) is published on Counsel Stack Legal Research, covering District Court, N.D. Ohio primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Maxwell v. GTE Wireless Service Corp., 121 F. Supp. 2d 649, 12 Am. Disabilities Cas. (BNA) 883, 2000 U.S. Dist. LEXIS 17068, 79 Empl. Prac. Dec. (CCH) 40,307, 2000 WL 1737475 (N.D. Ohio 2000).

Opinion

MEMORANDUM AND ORDER

ALDRICH, District Judge.

The plaintiff, Thomas Maxwell, brings this employment discrimination case against the defendants, GTE Wireless Service Corporation (“GTE”) and Chuck Sehiffhauer, a GTE supervisor. GTE moves for summary judgment, and Maxwell opposes. For the following reasons, this Court grants GTE’s motion (doc. # 23) in part and denies it in part. This case is set for trial on February 20, 2001.

I. Factual and Procedural Background

GTE hired Thomas Maxwell on August 15, 1994 as a retail sales representative. By February 1996, the company had promoted Maxwell to the position of an account executive. In March 1997, Chuck Sehiffhauer became Maxwell’s immediate supervisor.

In 1996, Maxwell was diagnosed with depression. Maxwell believes that his depression started in 1995 with his separation from his wife, subsequent divorce, and the difficulties of caring for his children as a single father. Maxwell dep. at 46-49. However, Maxwell’s depression did not require continuous medication. According to Maxwell, he treated his depression primarily with counseling and used medication only if he was “really feeling bad.” Maxwell dep. at 147. Maxwell informed his superiors at GTE of his mental illness. Sehiffhauer told Maxwell that he also suffered from depression, which he controlled with medication.

Maxwell’s position as an account executive required him to maintain a monthly quota of activations and points. “Activations” are sales which result in the activation of a new cellular or digital phone account. “Points” are credit for the sale of features and programs, such as voice mail or caller identification.

Under GTE’s performance guidelines, an account executive must meet 80% of his activation quota and 90% of his points quota each month. The guidelines also *652 describe a progressive disciplinary procedure should an account executive fail to achieve his or her monthly quota:

Corrective action will consist of three steps:
Verbal Counseling:
The first month performance falls below either of the applicable thresholds, Sales Managers will counsel the Commercial Account Executive, ask for commitment for improvement, develop an action plan for improvement, determine any training needs, etc. Verbal discussion should be documented for future reference.
Written Warning:
The second month performance falls below either of the applicable thresholds, Sales Managers will present a written warning to the Commercial Account Executive indicating further disciplinary action if performance thresholds are not achieved.
Termination:
The third month performance falls below either of the applicable thresholds, termination will result.
Note: A Commercial Account Executive is subject to disciplinary action up to and including termination if he/she fails to make 50% of either performance quota in any given commission cycle....
Steps of corrective action will NOT be repeated within a rolling six month period.

Maxwell dep. Ex. 9 at 2.

From 1996 to September 1997, Maxwell satisfactorily performed his duties as an account executive. However, in the fall of 1997, GTE restructured the wireless department and introduced new products and services. Maxwell had difficulty adjusting to the change, and in October 1997, he failed to meet his monthly quotas. Consequently, he was issued a documented verbal warning by his supervisor, Chuck Schiffhauer in early November 1997.

Schiffhauer met with Maxwell in mid-November 1997 to discuss his poor performance. During this meeting, Schiffhauer became upset, yelling at Maxwell and throwing a copy of the GTE presentation manual. Schiffhauer accused Maxwell of being unprepared for his job, and suggested that if he was having difficulty with his depression, he should see a doctor. Maxwell left the meeting emotionally distraught. Schiffhauer followed Maxwell to his car, apologizing for his outburst, stating “I can’t let you go. I have got to make sure you are all right.” Maxwell dep. at 114.

Maxwell saw his doctor shortly after the meeting. He requested, and was granted a leave of absence from November 18,1997 through January 2, 1998. Upon his return, Maxwell met with Karen Stetz, a GTE human resources manager, to request a change in supervisor. During this meeting, Stetz noted Maxwell’s complaint and assured him that he would not be retaliated against for his inquiry.

Maxwell returned to work on January 2, 1998. However, his performance failed to improve and he fell far short of the sales quotas required. In January 1998, he achieved well below 50% of his activation quota, and in February, he reached only 55% of his activation and 70% of his points quota. Consequently, Maxwell received his second performance warning in March 1998.

On March 10, 1998, Maxwell then took an eight-day leave of absence to care for his son who was sick with pneumonia. GTE adjusted Maxwell’s activations quota from 39 to 24 in consideration of this leave. Moreover, GTE emphasized that should Maxwell fail to achieve at least 50% of the adjusted quota, he might be terminated. On March 31, 1998, Maxwell informed Schiffhauer that he would need the following day off, April 1, 1998 to care for his sick son.

On April 2, 1998, GTE determined that Maxwell had recorded only 11 net activations for the month of March, one below *653 the adjusted 50% quota for the month of March. He was subsequently terminated.

Maxwell filed a charge with the EEOC on October 2, 1998, and received his right to sue letter on January 19, 1999. He filed his complaint on February 9, 1999, which was amended on January 4, 2000. This case was removed to this Court on March 9, 1999.

II. Summary Judgment Standard

Pursuant to Federal Rule of Civil Procedure 56(c), summary judgment is appropriate “if the pleadings, depositions, answers to interrogatories, and admissions on file, together with the affidavits, if any, show that there is no genuine issue as to any material fact and that the moving party is entitled to a judgment as a matter of law.” Fed.R.Civ.P. 56(c). The moving party bears the initial burden of demonstrating the absence of a genuine issue of material fact. Celotex Corp. v. Catrett, 477 U.S. 317, 323-25, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986). The burden then shifts to the non-moving party to demonstrate the existence of a material dispute as provided in Rule 56(e):

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121 F. Supp. 2d 649, 12 Am. Disabilities Cas. (BNA) 883, 2000 U.S. Dist. LEXIS 17068, 79 Empl. Prac. Dec. (CCH) 40,307, 2000 WL 1737475, Counsel Stack Legal Research, https://law.counselstack.com/opinion/maxwell-v-gte-wireless-service-corp-ohnd-2000.