Liberty Mutual Insurance v. Digitas, Inc.

118 F.4th 142
Court of Appeals for the First Circuit·Decided September 25, 2024·No. 19-2113·Published·Cited by 2 cases

Opinion

United States Court of Appeals For the First Circuit

No. 19-2113

KEN JOHANSEN, individually and on behalf of all others similarly situated,

Plaintiff,

v.

LIBERTY MUTUAL GROUP INC., Defendant/Third-Party Plaintiff-Appellee, SPANISH QUOTES, INC., d/b/a WeSpeakInsurance, Defendant,

LIBERTY MUTUAL INSURANCE COMPANY, Third-Party Plaintiff-Appellee,

v.

DIGITAS, INC.,

Third-Party Defendant-Appellant, PRECISE LEADS, INC.,

Third-Party Defendant.

APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MASSACHUSETTS

[Hon. Allison D. Burroughs, U.S. District Judge]

Before

Howard and Thompson, Circuit Judges, and Arias-Marxuach, District Judge.

 Of the District of Puerto Rico, sitting by designation.

Laura Greenberg-Chao, Henshon Klein LLP, Michael Dockterman, and Steptoe & Johnson LLP on brief for Digitas, Inc., appellant.

Manleen Singh, Anthony A. Froio, Eric Magnuson, and Robins Kaplan LLP on brief for Liberty Mutual, appellee.

September 25, 2024

HOWARD, Circuit Judge. When Ken Johansen sued Liberty Mutual for violating the Telephone Consumer Protection Act (TCPA), Liberty Mutual and Digitas, Inc. disputed whether Johansen's claim triggered Digitas's duty to indemnify Liberty Mutual. Even after Johansen's class action was settled and dismissed, the third-party wrangling between Liberty Mutual and Digitas escalated, as each day made the case more expensive to resolve. Today, we move this protracted saga toward closure. The district court found that Digitas violated its contractual duty to indemnify Liberty Mutual and thus partially granted Liberty Mutual's motion for summary judgment. Notwithstanding a thorny question of appellate jurisdiction, we agree with the district court that Digitas breached its warranty and that Liberty Mutual satisfied the requisite preconditions to trigger Digitas's indemnity obligation. We affirm.

I.

This appeal involves a small web of contractual arrangements intended to help Liberty Mutual grow its customer base.1 First and foremost, Liberty Mutual, a diversified auto

1 We take the facts from the parties' summary-judgment submissions and present them in the light most favorable to the non-moving party. See Lachance v. Town of Charlton, 990 F.3d 14, 17 n.1 (1st Cir. 2021). Though the parties filed cross-motions for summary judgment, we construe Digitas as the party that is due this favorable standard of review because only Digitas appealed the district court's summary-judgment ruling.

insurer, contracted in 2012 with Digitas, a marketing services provider. Under the agreement (the "Master Services Agreement" or "MSA"), Digitas promised to deliver services as defined in ensuing statements of work, which subsequently included "interactive marketing" through "paid search, aggregator, affiliate and landing pages (tracking and readout only)." Digitas warranted that these services would "conform to [Liberty Mutual's] requirements as specified in the applicable [statement of work]." Digitas also extended its warranty to third-party contracts, promising to provide to Liberty Mutual "the full benefit of all covenants, warranties, representations and indemnities granted to Digitas by third parties."

The MSA also contained an indemnification provision.

Each party agreed to indemnify the other against "all third[-]party claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses . . . , arising out of any breach of any warranty . . . by the indemnifying party." In addition to a breach of warranty, the MSA conditioned any indemnity obligation on three prerequisites:

(i) prompt written notice by the indemnified party to the indemnifying party of any claim, action, or demand for which indemnity is claimed; (ii) the opportunity for complete control of the defense and settlement thereof by the indemnifying party; and (iii) such reasonable cooperation, at the indemnifying party's expense, by the indemnified party in

the defense as the indemnifying party may request.

Liberty Mutual separately executed a similar marketing agreement with Precise Leads, Inc. to " generat[e] call volume" with prospective consumers. The Precise Leads contract also contained an indemnification provision. For its part, Digitas separately contracted with Spanish Quotes, Inc., which acted as an insurance shopping tool to help customers find insurance quotes. In doing so, Spanish Quotes warranted that its services would meet Digitas's specifications and would not violate any laws, rules, or regulations.

In 2014, a person identified as "Rita Johansen" visited autoquotesdirect.com, expressed interest in purchasing car insurance, and consented to fielding calls from insurers, including Liberty Mutual. Months later, Ken Johansen received a phone call from a representative of Auto Insurance Services. Johansen confirmed that he had requested a car insurance quote, and Auto Insurance Services transferred the call to Liberty Mutual. After three similar calls and transfers, Johansen complained to Liberty Mutual that telemarketers had been calling his home. Because it was apparent that the calls originated from a Spanish Quotes call source, Liberty Mutual contacted Digitas to inform Digitas of Johansen's allegations and to request that Spanish Quotes "track down the source based on the caller ID and shut them

down." Digitas confirmed that its work, and the work of its contractual partners, should not include outbound calls that were then transferred to Liberty Mutual.

Johansen filed a putative class-action complaint in July 2015 against Liberty Mutual and Spanish Quotes under the TCPA.2 See 47 U.S.C. § 227. Johansen alleged that Spanish Quotes violated the TCPA by, among other acts, solicitating members of the National Do-Not-Call Registry multiple times in a year. He also alleged that Liberty Mutual was responsible for ensuring that Spanish Quotes complied with the TCPA.

Liberty Mutual promptly informed Digitas of Johansen's lawsuit and referenced the MSA's indemnity provision. Digitas responded five months later that it was "inclined to enter into an agreement with Liberty to fund 40% of the defense of the underlying TCPA action if Precise Leads [did] the same." Shortly thereafter, Digitas again offered to pay for the defense under certain conditions, one of which included Liberty Mutual covering a portion of its costs of cooperation. Liberty Mutual rejected the offer, pointing to the MSA's requirement that indemnitee cooperation come "at the indemnifying party's expense."

2 "The TCPA restricts the making of telemarketing calls and the use of automatic telephone dialing systems and artificial or prerecorded voice messages. The rules apply to common carriers as well as to other marketers." FCC, FCC Actions on Robocalls, Telemarketing (July 23, 2018), https://www.fcc.gov/general/ telemarketing-and-robocalls [https://perma.cc/77EZ-UJEZ].

Unable to agree on indemnification, Liberty Mutual filed a third-party complaint against Digitas and Precise Leads, thus beginning the litigation now before us. The third-party complaint would come to include claims for breach of contract and negligence against Digitas and Precise Leads, as well as a cross-claim for contractual indemnity against Spanish Quotes. The district court denied Digitas's motion to dismiss, finding that the MSA required only an opportunity for control -- not actual tender -- of the defense. Meanwhile, Digitas continued to attempt to negotiate the scope of its indemnity obligation with Liberty Mutual. Digitas's third offer contemplated resolving any indemnity issues through private mediation. Its fourth and final offer excluded from Digitas's indemnity obligation fees for the third-party litigation and nullified any further obligations under the MSA unless Liberty Mutual suffered an adverse judgment based on a specific finding of Digitas's breach.

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Liberty Mutual Insurance v. Digitas, Inc., 118 F.4th 142 (1st Cir. 2024).

118 F.4th 142 (Liberty Mutual Insurance v. Digitas, Inc.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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