Barnes v. Fleet National Bank, N.A.

370 F.3d 164, 2004 U.S. App. LEXIS 10715, 2004 WL 1205714
CourtCourt of Appeals for the First Circuit
DecidedJune 2, 2004
Docket03-1027
StatusPublished
Cited by62 cases

This text of 370 F.3d 164 (Barnes v. Fleet National Bank, N.A.) is published on Counsel Stack Legal Research, covering Court of Appeals for the First Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Barnes v. Fleet National Bank, N.A., 370 F.3d 164, 2004 U.S. App. LEXIS 10715, 2004 WL 1205714 (1st Cir. 2004).

Opinion

LIPEZ, Circuit Judge.

In this putative class action, Appellant Deborah Barnes alleges that Fleet Bank did not properly disclose the effective date of changes to fees and minimum balance requirements on her bank accounts, and engaged in other inaccurate or misleading announcements of such changes. She argues that these failures constitute violations of the Truth in Savings Act, 12 U.S.C. §§ 4301-4313, its implementing regulations, 12 C.F.R. § 230, and the Massachusetts Consumer Protection Act, Mass. Gen. Laws ch. 93A, § 2. The district court granted summary judgment for Fleet. For the reasons given below, we reverse and remand for further proceedings.

I.

We set forth the undisputed facts from the summary judgment record or, where appropriate, note the contentions of the parties about those facts. In October 1999, Fleet National Bank acquired another commercial bank, BankBoston. As a result of the merger, Fleet had to convert the accounts of BankBoston customers into Fleet accounts. According to Fleet, it tried to match each BankBoston account with the Fleet account that provided the most similar terms (e.g., minimum balances and fees). Because the two banks had offered different types of accounts with different terms, these matches were not exact. Thus, at least some BankBo-ston customers experienced changes in account terms as a result of the merger with Fleet.

Prior to the merger, Deborah Barnes was a customer of BankBoston, where she maintained “Premium Value” checking, reserve credit, and money market savings accounts. On March 28, 2000, Fleet sent a “Change in Terms” package to Barnes describing upcoming changes to her accounts. 1 Barnes received the package on April 6, 2000. It contained a welcome letter, a personalized “summary of accounts” letter, and a variety of other information about Fleet banking products and services. The welcome letter, dated “March, 2000,” stated:

I’m writing to tell you about the transition of your BankBoston deposit accounts to Fleet accounts on May 12.... On May 12, 2000, your accounts will transfer to the Fleet accounts that are most similar to your existing BankBo-ston accounts. Everything will happen *167 automatically, so you won’t have to do a thing.

Bullet points on the side of the letter listed a phone number that customers could call with questions about the transition, and restated the points in the letter that “[y]our deposit accounts will become Fleet accounts on May 12, 2000” and that “[t]here is nothing you need to do. We will take care of everything to assure a smooth transition.”

The summary of accounts letter provided more specific information about Barnes’s accounts. It stated:

Changes in monthly fees and balance requirements, if any, will take effect on April 12, 2000, and will be reflected on your first statement following May 12, 2000. All other account changes and enhancements' will take effect on May 12, 2000.

The letter went on to state that Barnes’s “Premium Value” accounts would be converted into “FleetOne Gold” accounts. Despite Fleet’s statement that it would convert Barnes’s BankBoston accounts into the Fleet accounts it deemed to be most similar, the terms of the new “Fleet-One Gold” accounts differed significantly from those of Barnes’s existing BankBo-ston accounts. While BankBoston had required Barnes to maintain only a $5,000 combined minimum balance to avoid a $10 fee, the new Fleet accounts required a combined minimum average monthly balance of $10,000 to avoid an $18 monthly fee.

Based on the statement in the summary of accounts letter that “[c]hanges in monthly fees and balance requirements, if any, will take effect on April 12, 2000,” Barnes believed that she had only until April 12 — six days after she received the “Change in Terms” package from Fleet— before Fleet would begin to calculate the average balance on her new checking account. Thus, she believed that if she wanted to avoid the $18 monthly fee, she would have to raise her average balance to more than $10,000 starting on April 12. Rather than increase her balance, Barnes acted quickly to change her existing BankBoston accounts before what she believed was an April 12 deadline. Within a week of receiving the “Change in Terms” package, Barnes converted her Premium Value Checking account to a Classic Value account, which required only a $2,500 minimum balance to avoid monthly fees. According to Fleet, this Classic Value account was most similar to the Fleet Classic account, which required only a $4,000 minimum average monthly balance to avoid fees. When the conversion from BankBoston to Fleet finally took place, Barnes’s Classic Value account became a Fleet Classic account.

Fleet contends that Barnes misinterpreted the summary of accounts letter and that she did not have to change her Bank-Boston accounts before April 12 to avoid paying fees on her new Fleet accounts. According to Fleet, it had planned to charge new monthly service fees on each customer’s first statement after the May 12 conversion. Barnes’s first statement after May 12 was scheduled to be mailed on May 27. That statement would have reflected for the first time charges for any new fees based on her monthly balance. Because Fleet calculates average balances retrospectively for one month periods, the May 27 statement would have reflected monthly service charges based on the average balance in Barnes’s accounts during the period from April 28 to May 26. Thus, according to Fleet, Barnes had until April 28, not April 12, to make any changes necessary to avoid paying monthly fees on her Fleet checking account.

Barnes, however, was not the only customer confused by Fleet’s communication *168 to BankBoston customers, and Fleet attempted to remedy customer concerns by delaying the imposition of new fees. In a “postcard” dated May 8, 2000, Fleet notified BankBoston customers that it would not impose monthly service charges for the first billing period following the May 12 conversion. 2 It stated:

Recently, we sent you information about the transition of your BankBoston accounts to Fleet, which will take effect on May 12, 2000. We recognize that any changes in your banking services may feel unsettling. That is why we are pleased to announce that regular monthly service fees will not be charged on your first Fleet statement following the transition of your accounts.

Because of this postponement of new fees, Barnes would not have been charged any fees even if she had failed to comply with Fleet’s minimum balance requirements during the period of April 28 to May 26. Thus, after the additional delay, Barnes did not have to maintain a minimum balance until the period of May 27 to June 28. 3

Barnes brought a class action complaint against Fleet, alleging that Fleet had violated the Truth in Savings Act (TISA), 12 U.S.C.

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Bluebook (online)
370 F.3d 164, 2004 U.S. App. LEXIS 10715, 2004 WL 1205714, Counsel Stack Legal Research, https://law.counselstack.com/opinion/barnes-v-fleet-national-bank-na-ca1-2004.