Hyde v. NSM Insurance Group

CourtDistrict Court, N.D. Ohio
DecidedMarch 12, 2025
Docket5:24-cv-00120
StatusUnknown

This text of Hyde v. NSM Insurance Group (Hyde v. NSM Insurance Group) is published on Counsel Stack Legal Research, covering District Court, N.D. Ohio primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hyde v. NSM Insurance Group, (N.D. Ohio 2025).

Opinion

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF OHIO EASTERN DIVISION

CHRISTOPHER HYDE, ) CASE NO. 5:24-cv-120 ) ) Plaintiff, ) CHIEF JUDGE SARA LIOI ) vs. ) ) MEMORANDUM OPINION ) AND ORDER NSM INSURANCE GROUP, ) ) ) Defendant. )

Before the Court is the motion for summary judgment (Doc. No. 20 (Motion)) filed by defendant NSM Insurance Group (“NSM”). Plaintiff Christopher Hyde (“Hyde”) opposes the motion (Doc. No. 22 (Opposition)), and NSM Insurance filed a reply (Doc. No. 23 (Reply)). The Court ordered supplemental briefing (Doc. No. 24 (Order Requesting Additional Briefing); see Doc. No. 25 (Hyde Supplemental Brief); Doc. No. 26 (NSM Supplemental Brief); (Doc. No. 27 (NSM Supplemental Reply); Doc. No. 28 (Hyde Supplemental Reply)). For the reasons discussed herein, the motion for summary judgment is granted and the case is dismissed. I. BACKGROUND Hyde started working at NSM as an underwriter in March 2021. (Doc. No. 1 (Complaint) ¶¶ 8–9; Doc. No 21-1 (Deposition of Christopher Hyde and Exhibits), at 22 (21:18–20).)1 Hyde’s job duties, which were all performed remotely, included speaking to policyholders about their vehicles and underwriting the risk of insuring those vehicles. (Doc. No. 21-1, at 26–27 (25:8–

1 Page number references herein are to the consecutive page numbers applied to each individual document by the Court’s electronic filing system. Given that depositions appear on the docket with additional pagination, for ease of reference, a second number appearing in parentheses reflects the corresponding page and line number supplied by the court reporter. 26:3).) Though Hyde worked remotely, the NSM employee handbook explains that shifts are determined and assigned by an employee’s manager or department head. (Doc. No. 21-2 (Deposition of Robert DiClementi and Exhibits), at 227–28 (NSM Employee Handbook (Work Schedule Policy).) If an employee wishes to change the hours they are scheduled to work for a particular day, they must get prior approval from their manager. (Id.; see also Doc. No. 21-1, at 25

(24:3–5) (Hyde explaining his scheduled shifts were 10:30 A.M. to 7:15 P.M.).) Robert DiClementi (“DiClementi”) was Hyde’s supervisor. (Doc. No. 21-1, at 27 (26:18–21).) On August 14, 2023, Hyde messaged DiClementi, explaining he put in a paid time off (“PTO”) request for August 24 and 25, 2023, to care for his sick father, who was scheduled to have surgery. (Doc. No. 21-2, at 278 (Microsoft Teams messages).) DiClementi responded that Hyde’s PTO request was unlikely to be “a problem[,]” but did not notify Hyde that he might be eligible to take leave under the Family Medical Leave Act (“FMLA”) for this time period. (Id.) On September 1 and September 11, 2023, Hyde told DiClementi that his father was back in the hospital.2 (Id. at 279, 280.) DiClementi commiserated with Hyde, but again did not notify him of his rights under

the FMLA. (Id.) Hyde does not recall how he first learned about the FMLA. (See Doc. No. 21-1, at 55–57 (54:11–56:12) (Hyde explaining he may have heard about the FMLA from a coworker, family member, or from his father’s hospital).) But on September 20, 2023, after reading the NSM handbook’s section on FMLA leave, Hyde emailed Human Resources and Payroll Manager, Martina Travis (“Travis”), to ask about his eligibility to take intermittent unpaid leave under the

2 The record does not reveal whether Hyde took PTO or unpaid leave on or around September 1 and September 11, 2023, to care for his father. (Compare Doc. No. 21-2, at 89 (87:7–12) (DiClementi explaining Hyde used PTO to care for his father in September 2023) with id. at 281 (Hyde’s 9/21/2023 message to DiClementi explaining he was taking an unpaid day off to care for his father).) FMLA to care for his sick father. (Doc. No. 21-1, at 174–75 (email chain)). In his email to Travis, Hyde acknowledged that he had exhausted his allotted PTO for the year. (Id.) Travis promptly responded that Hyde was eligible for FMLA leave and directed him to apply as a caregiver for his father if the doctor provided written documentation to that effect. Additionally, Travis indicated that she attached an email from Guardian, NSM’s third-party benefits provider, explaining how to

file for leave and described the process. (Id. at 174.) Travis also advised Hyde that he would “need to get the paperwork filed and approved and any time pertaining to that specifically would be excused and unpaid if [he had] no PTO remaining.” (Id.) Hyde submitted his first claim for FMLA leave through Guardian on September 22, 2023, requesting intermittent leave from September 21, 2023, through December 13, 2023. (Doc. No. 21 (Deposition of Martina Travis and Exhibits), at 278–79 (initial letter to Hyde from Guardian confirming his eligibility to apply for FMLA leave).) Guardian responded on September 28, acknowledging receipt of Hyde’s application, and explaining that Hyde’s father’s physician must complete an enclosed certification form, and that Hyde must return the form within 15 calendar

days from the date of the letter. (Id. at 279) Guardian further explained that if the certification was not returned within the specified timeframe, Hyde’s request for leave may be delayed or denied. (Id.) It is unclear from the record how many days Hyde was absent from work between September 21 and 28, 2023, but a conversation between DiClementi and Hyde indicates Hyde missed at least part of two workdays during this period. (Doc. No 21-1, at 169–71 (text stream).) On September 27, 2023, Operations Manager Alison Dudley (“Dudley”) and DiClementi scheduled a video call with Hyde to discipline him for unexcused absences. (Doc. No. 21-2 , at 119–20 (117:5–118:10).) When Hyde explained that he had filed a claim for FMLA leave and was awaiting approval from Guardian, Dudley and DiClementi decided not to move forward with disciplinary action pending the outcome of Hyde’s FMLA claim. (Id. at 120–22 (118:14–120:4).) On October 12, 2023, Guardian notified Hyde via email that the medical certification form he submitted was incomplete. (Doc. No. 26-2 (10/12/2023 Form Incomplete Letter), at 2.) The email directed him to resubmit the form, “taking care to include the data listed as incomplete . . .

and [to] return [the form] . . . within seven days.” (Id.) Guardian further indicated that once they received the complete form, they would make a determination on Hyde’s requested leave. (Id.) Hyde did not return a completed form within seven days. (See Doc. No. 21-2, at 305 (email chain) (10/26/2023 email from Hyde to Natter indicating that Hyde’s father’s doctor had not yet resubmitted the medical certification form).) On October 17, 2023, two days before Guardian’s deadline for resubmitting the medical certification form, Natter emailed Hyde to remind him to submit the proper paperwork and stressed that Hyde was still out on unapproved leave.3 (Id. at 307.) The same day (October 17, 2023), Hyde responded, “I brought in the paperwork to the hospital on Friday to have it corrected. Now it

appears they cannot find it. I have asked Matt at Guardian if he has received it but have received no response. I am printing and having another copy submitted ASAP.” (Id. at 306.) A week later, Natter asked Hyde for an update, but Hyde did not respond. (Id.) On October 26, 2023, Natter emailed Hyde again, stating that she had received notice from Guardian that Hyde’s September 22, 2023 claim for FMLA leave had been denied. (Id. at 305– 06.) Hyde responded, “I spoke with the doctor personally today, gave her a new copy [of the

3 It is unclear from the record how much time Hyde took off between September 29, 2023, and October 17, 2023. Conversations between DiClementi and Hyde indicate Hyde missed all or part of at least five days in this period. (Doc. No.

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