Holsten v. Barclays Bank Delaware

CourtDistrict Court, E.D. Virginia
DecidedSeptember 22, 2025
Docket3:24-cv-00844
StatusUnknown

This text of Holsten v. Barclays Bank Delaware (Holsten v. Barclays Bank Delaware) is published on Counsel Stack Legal Research, covering District Court, E.D. Virginia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Holsten v. Barclays Bank Delaware, (E.D. Va. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF VIRGINIA Richmond Division

ALOMA HOLSTEN, ) Plaintiff, ) ) v. ) Civil Action No. 3:24CV844 (RCY) ) BARCLAYS SERVICES LLC, ) Defendant. ) )

MEMORANDUM OPINION This is an employment discrimination case in which Plaintiff Aloma Holsten (“Plaintiff” or “Holsten”) brings this action alleging that while an employee for Defendant, she faced sex discrimination, a hostile work environment, and retaliation in violation of both Title VII of the Civil Rights Act of 1964 (“Title VII”) and the Virginia Human Rights Act (“VHRA”). This case is presently before the Court on a Motion to Compel Arbitration, Stay the Action, and Strike Plaintiff’s Sexual Harassment Allegations (“Motion”), ECF No. 8, filed by Defendant Barclays Services, LLC (“Defendant”).1 The Motion has been fully briefed. The Court dispenses with oral argument because the facts and legal contentions are adequately presented in the materials before the Court, and oral argument would not aid in the decisional process. E.D. Va. Loc. Civ. R. 7(J). For the reasons stated herein, the Court will deny Defendant’s Motion. FACTUAL ALLEGATIONS Because Defendant has not yet filed its responsive pleading in this matter, the following factual background is derived from Plaintiff’s allegations in her Amended Complaint. See

1 Plaintiff’s Amended Complaint, ECF No. 5, named two defendants. However, Plaintiff voluntarily dismissed Defendant Barclays Bank Delaware d/b/a Barclays Group and Barclays, LLC, pursuant to Federal Rule of Civil Procedure 41(a)(1)(A)(i), see Notice of Voluntary Dismissal, ECF No. 22, leaving only the present Defendant Barclays Services, LLC. generally, Am. Comp., ECF No. 5. Holsten began working for Defendant on October 4, 2021, as the Director Head of Collections Strategic Operations. Id. ¶ 14. In this position, Holsten “met or exceeded expectations” and was soon promoted to Director Head of Collections and Recovery Operations in September 2022. Id. ¶ 15. With this expansion of her role, Holsten fell under the

supervision of Defendant’s Chief Operating Officer Christopher Trill (“Trill”). Id. ¶ 17. Trill, a male supervisor, was responsible for employment decisions such as terminations and hirings. Id. ¶¶ 17, 19. Trill’s supervisors were Danny Nealon (“Nealon”), Defendant’s Chief Executive Officer, and Steve Allen (“Allen”), Defendant’s Chief Corporate Officer. Id. ¶¶ 31–33. Under Trill’s supervision, Holsten’s work environment allegedly grew increasingly hostile from Trill’s regular “acts of aggression, belittlement, dismissal, and marginalization.” Id. ¶¶ 21– 22. Holsten initially attributed Trill’s “hostility” to “poor leadership and management skills.” Id. ¶ 22. Later, however, she “started to believe that Trill’s hostility toward her was on the basis of her sex.” Id. ¶ 22. According to Plaintiff, Trill’s hostile behavior began in January 2023 and continued

throughout 2023. Id. ¶ 24. In late January 2023, during a performance evaluation with Trill, Holsten offered ideas for “improving Defendant[’s] business” and was met with dismissive comments by Trill such as “what does your husband say about that?” Id. ¶ 23. Trill’s behavior included ignoring Plaintiff’s requests for assistance, dismissing Plaintiff’s contributions during meetings, and insulting Plaintiff’s decision making.2 Id. ¶ 26. Plaintiff alleges Trill would verbally scold and discipline her in front of male colleagues. Id. ¶ 25. Trill also told Plaintiff’s male co- workers that she does not “push enough,” canceled Plaintiff’s one-on-one and training meetings, and responded to a group email implying that Ms. Holsten was stupid. Id. ¶ 26. Plaintiff posits

2 Making comments like, “I would not make that call.” Am. Compl. ¶ 26. that she never observed or learned about Trill treating her male coworkers in a similar manner. Id. ¶¶ 25–27. Despite the emotional strain on Plaintiff, she continued to perform her duties satisfactorily. Id. ¶ 28. Due to Trill’s mistreatment, Plaintiff complained to Defendant’s Human Resource

department (“HR”) that Trill had violated Defendant’s sexual discrimination and harassment policies. Id. ¶ 29. Plaintiff alleges that she was not the first female coworker to make such a complaint against Trill to HR. Id. ¶ 30. Rather, two other female coworkers had made similar complaints, and Trill’s supervisors, Nealon and Allen, allegedly “became aware that Ms. Holsten and other female employees were complaining of Trill’s discriminatory and harassing conduct.” Id. ¶¶ 30, 33. In August 2023, nearly three months after her initial complaint to HR, the department interviewed Plaintiff about Trill’s alleged behavior. Id. ¶ 36. The HR representative informed Holsten that Trill “had been made aware of her HR complaint.” Id. ¶ 37. Plaintiff alleges this notification prompted Trill’s subsequent retaliatory “campaign” against Holsten. Id. ¶¶ 37–39. As

a result, Plaintiff was excluded from meetings, and her work-related correspondences were disregarded by Trill. Id. ¶ 39. During this time, a female coworker informed Holsten that Trill had said he was “going to tear Aloma’s world apart” and was introducing Holsten to his male colleagues as “the person who gets my coffee.” Id. ¶ 40. Later, in November 2023, Trill reduced Plaintiff’s supervisory role from eight direct reports to three. Id. ¶ 41. Plaintiff explains that this change put her at risk for termination because Plaintiff’s role as a director requires her to have at least seven direct reports. Id. ¶ 41. During that same time, Trill allegedly transferred Plaintiff’s duties to other employees in an effort to diminish her role in Defendant’s company, discussed changes to Plaintiff’s team to her peers, but not to Plaintiff, and criticized Plaintiff in email correspondence with peers and HR employees. Id. Thereafter, on December 13, 2023, Holsten complained a second time to HR about Trill’s retaliatory behavior. Id. ¶ 42. At this point, nearly seven months after her initial HR complaint,

Holsten had received no update or outcome. Id. ¶ 43. Despite Holsten’s two HR complaints, along with those of her female colleagues, “nothing in the environment changed for the better.” Id. ¶¶ 30, 33, 45. After exhausting administrative routes of relief, on January 10, 2024, Holsten filed a Charge with the Equal Employment Opportunity Commission (“EEOC”) and a Complaint with the Office of the Virginia Attorney General’s Office of Civil Rights (“OCR”). Id. ¶ 46. The following day, Defendant informed Holsten that her first HR complaint was “unsubstantiated.” Id. ¶ 47. Later that month, Trill, allegedly aware of her Charge and Complaint to the EEOC and OCR, assigned Plaintiff a low rating for her 2023 performance evaluation. Id. ¶ 48. In his report, Trill incorrectly cited Plaintiff as responsible for a negative act committed by her male coworker. Id.

Plaintiff represents that Trill’s negative performance evaluation affected her emotionally as well as her status within Defendant’s company. Id. ¶¶ 48–52. Due to this low rating, Holsten did not receive a raise and had her bonus reduced. Id. ¶ 48. Later, in July 2024, Trill informed Holsten that she was no longer eligible for a promotion to Managing Director, a promotion for which she was apparently eligible prior to her Charge and Complaint to the EEOC and OCR. Id. ¶ 52. The culmination of this discriminatory behavior, retaliation, and loss of compensation impacted Holsten, causing “continuous anxiety and emotional distress.” Id. ¶ 49. Defendant terminated Trill’s employment “more than a year” after the start of his alleged hostile conduct. Id. ¶ 53. II. RELEVANT PROCEDURAL POSTURE

On January 10, 2024, Plaintiff filed a Charge of Discrimination with the EEOC. Am. Compl. ¶¶ 6, 46, ECF No. 5.

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