Fidelity Brokerage Services LLC v. Estate of Nancy Bolton

Court of Appeals of Kentucky·Decided March 20, 2026·No. 2024-CA-0514·Published

Opinion

RENDERED: MARCH 20, 2026; 10:00 A.M.

TO BE PUBLISHED

Commonwealth of Kentucky

Court of Appeals

NO. 2024-CA-0514-MR

FIDELITY BROKERAGE SERVICES LLC APPELLANT

APPEAL FROM PIKE CIRCUIT COURT v. HONORABLE HOWARD KEITH HALL, JUDGE ACTION NO. 17-CI-01194

ESTATE OF NANCY BOLTON APPELLEE

OPINION

AFFIRMING

** ** ** ** **

BEFORE: CALDWELL, CETRULO, AND ECKERLE, JUDGES. CALDWELL, JUDGE: Appellant Fidelity Brokerage Services LLC (“Fidelity”) appeals the order of the trial court vacating its prior order to compel arbitration and finding it lacked subject matter jurisdiction to enforce the agreement.

BACKGROUND

This appeal arises from disputes regarding a brokerage account that Nancy Bolton (“Bolton”) first opened with Fidelity in 2009. To open the account, Bolton signed and submitted a preprinted form account application (“Application”) that Fidelity had supplied. The Application contained the following language near the space where Bolton signed:

This account is governed by a predispute arbitration clause which is located on the last page of the Customer Agreement. I acknowledge receipt of the predispute arbitration clause.

Record on Appeal (“R.”) at 18.

On the previous page of the Application, in a section titled “Signature,” the following language appears:

I acknowledge that I have been furnished with a copy of the Fidelity Account Customer Agreement and that I have read, understood, and agree to be bound by its terms and conditions as they are currently in effect and as they may be amended in the future.

R. at 17 (underlined emphasis in original).

Just below, the same section also contains the statement:

I understand that the Customer Agreement and its enforcement shall be governed by the laws of the Commonwealth of Massachusetts . . . [and] this Agreement shall be binding upon my heirs, executors, administrators, successors, and assigns.

Id. (boldface emphasis in original).

In 2014, Bolton passed away. Sometime during 2013, she took steps to add her son, James Hamilton (“Hamilton”), whom she had previously listed as beneficiary, as a tenant in common on the account. Whether Bolton completed the necessary steps to do so before she passed away is a matter that appears in dispute by the parties.

The Pike District Court appointed Hamilton as Executor of Bolton’s Estate in 2014. In October of 2017, the Estate filed suit against Fidelity in Pike Circuit Court. There, the Estate alleged it had sustained damages after Fidelity had wrongfully denied it access to the account. In July of 2018, without answering the complaint, Fidelity filed a Motion to Dismiss or in the Alternative to Stay and Compel Arbitration, along with a memorandum in support of its motion.

Along with its motion and memorandum, Fidelity submitted exhibits which included the Application, a nine-page document titled Fidelity Account Customer Agreement (“Customer Agreement”) to the trial court. On the initial page, the following language appears:

Disputes between you and Fidelity are settled by arbitration.

As with most brokerage accounts, the parties agree to waive their rights to sue in court, and agree to abide by the findings of an arbitration panel established in accordance with an industry self-regulatory organization.

R. at 27 (boldface emphasis in original).

On the seventh page of the Customer Agreement, there is the following language:

Governing Laws and Policies

This agreement and its enforcement are governed by the laws of the Commonwealth of Massachusetts, except with respect to its conflicts-of-law provisions.

R. at 33 (boldface emphasis in original).

The ninth and final page of the Customer Agreement contains the following language:

Resolving Disputes—Arbitration

This agreement contains a pre-dispute arbitration clause.

Under this clause, which you agree to when you sign your account application, you and Fidelity agree as follows:

...

The rules of some arbitration forums may impose time limits for bringing a claim in arbitration. In some cases, a claim that is ineligible for arbitration may be brought in court.

...

All controversies that may arise between you and us concerning any subject matter, issue or circumstance whatsoever (including, but not limited to, controversies concerning any account, order or transaction, or the continuation, performance,

interpretation or breach of this or any other agreement between you and us, whether entered into or arising before, on or after the date this account is opened) shall be determined by arbitration in accordance with the rules then prevailing of the Financial Industry Regulatory Authority (FINRA) or any United States securities self-regulatory organization or United States securities exchange of which the person, entity or entities against whom the claim is made is a member, as you may designate. . . .

The designation of the rules of a self-regulatory organization or securities exchange is not integral to the underlying agreement to arbitrate.

R. at 35 (boldface emphasis in original).

Fidelity’s motion requested the trial court dismiss the Estate’s claims “[p]ursuant to Rules 12.02(a), 12.02(c), and 12.02(f) of the Kentucky Rules of Civil Procedure” or, in the alternative, to stay the litigation and compel arbitration in accordance with the Federal Arbitration Act (“FAA”) 9 U.S.C.1 §§ 1 et seq. In Fidelity’s supporting memorandum, it primarily argued the arbitration provision at issue was valid and enforceable under the FAA and that Kentucky courts were obligated to enforce such an agreement.

The Estate filed a response in opposition to Fidelity’s motion, contending that the validity of the arbitration agreement was in dispute and that Fidelity had not met its burden in establishing its validity. The Estate questioned

1 United States Code.

whether the signature on the Application was in fact that of Bolton and whether Fidelity placed the signature upon the Application.

Thereafter, Fidelity submitted a reply memorandum in support of its motion. On November 12, 2018, the Estate filed a responsive memorandum and argued that the trial court lacked jurisdiction to compel arbitration because the arbitration agreement did not state where arbitration was to occur and thus did not satisfy the requirements of KRS2 417.200. The Estate argued that any award from arbitration could prove unenforceable as a result of the lack of jurisdiction. In the alternative, the Estate argued that genuine issues of material fact existed as to whether any agreement had been made.

For reasons that are not clear from the record, the trial court did not rule upon the motion. In late 2019, a CR3 77.02(2) notice issued requiring the parties to show cause why the case should not be dismissed for lack of prosecution. Fidelity submitted a memorandum requesting the trial court dismiss the matter and also renewed its motion to compel arbitration. The Estate argued otherwise; the matter remained on the active docket. Another CR 77.02(2) notice issued in March of 2021. The parties again submitted pleadings which referenced the pending motion to compel arbitration. The parties argued before the trial court at a hearing

2 Kentucky Revised Statutes.

3 Kentucky Rules of Civil Procedure.

in July of 2021. Thereafter, the trial court ordered that the parties could supplement the file within ten days and rebut any supplemental filing within the following five days; otherwise, a ruling would be made in twenty days. Both parties filed supplemental memorandums. However, no order of the trial court ruling on the motion to compel arbitration followed. In August of 2022, a third CR 77.02(2) notice issued. Fidelity again renewed its motion to compel arbitration. A show cause hearing on the notice occurred in September of 2022.

The trial court granted Fidelity’s motion in an order that was entered on June 26, 2023. There, the trial court ordered the parties’ dispute be determined “under the terms and conditions of the parties’ Arbitration Agreement” and placed the case in abeyance pending the outcome of arbitration. R. at 190.

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