Fidelity Brokerage Services LLC v. Estate of Nancy Bolton

CourtCourt of Appeals of Kentucky
DecidedMarch 20, 2026
Docket2024-CA-0514
StatusPublished

This text of Fidelity Brokerage Services LLC v. Estate of Nancy Bolton (Fidelity Brokerage Services LLC v. Estate of Nancy Bolton) is published on Counsel Stack Legal Research, covering Court of Appeals of Kentucky primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Fidelity Brokerage Services LLC v. Estate of Nancy Bolton, (Ky. Ct. App. 2026).

Opinion

RENDERED: MARCH 20, 2026; 10:00 A.M. TO BE PUBLISHED

Commonwealth of Kentucky Court of Appeals NO. 2024-CA-0514-MR

FIDELITY BROKERAGE SERVICES LLC APPELLANT

APPEAL FROM PIKE CIRCUIT COURT v. HONORABLE HOWARD KEITH HALL, JUDGE ACTION NO. 17-CI-01194

ESTATE OF NANCY BOLTON APPELLEE

OPINION AFFIRMING

** ** ** ** **

BEFORE: CALDWELL, CETRULO, AND ECKERLE, JUDGES.

CALDWELL, JUDGE: Appellant Fidelity Brokerage Services LLC (“Fidelity”)

appeals the order of the trial court vacating its prior order to compel arbitration and

finding it lacked subject matter jurisdiction to enforce the agreement. BACKGROUND

This appeal arises from disputes regarding a brokerage account that

Nancy Bolton (“Bolton”) first opened with Fidelity in 2009. To open the account,

Bolton signed and submitted a preprinted form account application (“Application”)

that Fidelity had supplied. The Application contained the following language near

the space where Bolton signed:

This account is governed by a predispute arbitration clause which is located on the last page of the Customer Agreement. I acknowledge receipt of the predispute arbitration clause.

Record on Appeal (“R.”) at 18.

On the previous page of the Application, in a section titled

“Signature,” the following language appears:

I acknowledge that I have been furnished with a copy of the Fidelity Account Customer Agreement and that I have read, understood, and agree to be bound by its terms and conditions as they are currently in effect and as they may be amended in the future.

R. at 17 (underlined emphasis in original).

Just below, the same section also contains the statement:

I understand that the Customer Agreement and its enforcement shall be governed by the laws of the Commonwealth of Massachusetts . . . [and] this Agreement shall be binding upon my heirs, executors, administrators, successors, and assigns.

Id. (boldface emphasis in original).

-2- In 2014, Bolton passed away. Sometime during 2013, she took steps

to add her son, James Hamilton (“Hamilton”), whom she had previously listed as

beneficiary, as a tenant in common on the account. Whether Bolton completed the

necessary steps to do so before she passed away is a matter that appears in dispute

by the parties.

The Pike District Court appointed Hamilton as Executor of Bolton’s

Estate in 2014. In October of 2017, the Estate filed suit against Fidelity in Pike

Circuit Court. There, the Estate alleged it had sustained damages after Fidelity had

wrongfully denied it access to the account. In July of 2018, without answering the

complaint, Fidelity filed a Motion to Dismiss or in the Alternative to Stay and

Compel Arbitration, along with a memorandum in support of its motion.

Along with its motion and memorandum, Fidelity submitted exhibits

which included the Application, a nine-page document titled Fidelity Account

Customer Agreement (“Customer Agreement”) to the trial court. On the initial

page, the following language appears:

Disputes between you and Fidelity are settled by arbitration.

As with most brokerage accounts, the parties agree to waive their rights to sue in court, and agree to abide by the findings of an arbitration panel established in accordance with an industry self-regulatory organization.

-3- R. at 27 (boldface emphasis in original).

On the seventh page of the Customer Agreement, there is the

following language:

Governing Laws and Policies

This agreement and its enforcement are governed by the laws of the Commonwealth of Massachusetts, except with respect to its conflicts-of-law provisions.

R. at 33 (boldface emphasis in original).

The ninth and final page of the Customer Agreement contains the

Resolving Disputes—Arbitration

This agreement contains a pre-dispute arbitration clause. Under this clause, which you agree to when you sign your account application, you and Fidelity agree as follows:

...

The rules of some arbitration forums may impose time limits for bringing a claim in arbitration. In some cases, a claim that is ineligible for arbitration may be brought in court.

All controversies that may arise between you and us concerning any subject matter, issue or circumstance whatsoever (including, but not limited to, controversies concerning any account, order or transaction, or the continuation, performance,

-4- interpretation or breach of this or any other agreement between you and us, whether entered into or arising before, on or after the date this account is opened) shall be determined by arbitration in accordance with the rules then prevailing of the Financial Industry Regulatory Authority (FINRA) or any United States securities self-regulatory organization or United States securities exchange of which the person, entity or entities against whom the claim is made is a member, as you may designate. . . . The designation of the rules of a self-regulatory organization or securities exchange is not integral to the underlying agreement to arbitrate.

R. at 35 (boldface emphasis in original).

Fidelity’s motion requested the trial court dismiss the Estate’s claims

“[p]ursuant to Rules 12.02(a), 12.02(c), and 12.02(f) of the Kentucky Rules of

Civil Procedure” or, in the alternative, to stay the litigation and compel arbitration

in accordance with the Federal Arbitration Act (“FAA”) 9 U.S.C.1 §§ 1 et seq. In

Fidelity’s supporting memorandum, it primarily argued the arbitration provision at

issue was valid and enforceable under the FAA and that Kentucky courts were

obligated to enforce such an agreement.

The Estate filed a response in opposition to Fidelity’s motion,

contending that the validity of the arbitration agreement was in dispute and that

Fidelity had not met its burden in establishing its validity. The Estate questioned

1 United States Code.

-5- whether the signature on the Application was in fact that of Bolton and whether

Fidelity placed the signature upon the Application.

Thereafter, Fidelity submitted a reply memorandum in support of its

motion. On November 12, 2018, the Estate filed a responsive memorandum and

argued that the trial court lacked jurisdiction to compel arbitration because the

arbitration agreement did not state where arbitration was to occur and thus did not

satisfy the requirements of KRS2 417.200. The Estate argued that any award from

arbitration could prove unenforceable as a result of the lack of jurisdiction. In the

alternative, the Estate argued that genuine issues of material fact existed as to

whether any agreement had been made.

For reasons that are not clear from the record, the trial court did not

rule upon the motion. In late 2019, a CR3 77.02(2) notice issued requiring the

parties to show cause why the case should not be dismissed for lack of prosecution.

Fidelity submitted a memorandum requesting the trial court dismiss the matter and

also renewed its motion to compel arbitration. The Estate argued otherwise; the

matter remained on the active docket. Another CR 77.02(2) notice issued in March

of 2021. The parties again submitted pleadings which referenced the pending

motion to compel arbitration. The parties argued before the trial court at a hearing

2 Kentucky Revised Statutes. 3 Kentucky Rules of Civil Procedure.

-6- in July of 2021.

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Fidelity Brokerage Services LLC v. Estate of Nancy Bolton, Counsel Stack Legal Research, https://law.counselstack.com/opinion/fidelity-brokerage-services-llc-v-estate-of-nancy-bolton-kyctapp-2026.