Ellen Schaaf v. SmithKline Beecham Corporation

CourtCourt of Appeals for the Eleventh Circuit
DecidedApril 6, 2010
Docket09-10806
StatusPublished

This text of Ellen Schaaf v. SmithKline Beecham Corporation (Ellen Schaaf v. SmithKline Beecham Corporation) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eleventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ellen Schaaf v. SmithKline Beecham Corporation, (11th Cir. 2010).

Opinion

[PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT FILED ________________________ U.S. COURT OF APPEALS ELEVENTH CIRCUIT APRIL 6, 2010 No. 09-10806 JOHN LEY ________________________ CLERK

D. C. Docket No. 04-02346-CV-GET-1

ELLEN SCHAAF,

Plaintiff-Appellant,

versus

SMITHKLINE BEECHAM CORPORATION, d.b.a. GlaxoSmithKline, GLAXOSMITHKLINE,

Defendants-Appellees.

________________________

Appeal from the United States District Court for the Northern District of Georgia _________________________

(April 6, 2010)

Before DUBINA, Chief Judge, BIRCH and BLACK, Circuit Judges.

BLACK, Circuit Judge: Appellant Ellen Schaaf worked for GlaxoSmithKline as a Regional Vice

President, but, after returning from maternity leave, was demoted to District Sales

Manager. Schaaf then sued GSK, alleging that her maternity leave impermissibly

contributed to her demotion. The district court granted summary judgment on

some of her claims and judgment as a matter of law on others, all in favor of GSK.

Schaaf appeals these orders; this Court affirms the district court.

I. BACKGROUND

Schaaf worked for GlaxoSmithKline (GSK) first as a Sales Representative

and then as a District Sales Manager (DSM) before assuming the role of Regional

Vice President (RVP) in 1999. In her new role as RVP, Schaaf was tasked with

overseeing a region that included all of Florida and a portion of southern

Georgia—a region that, at the time, had consistently failed to meet GSK’s sales

expectations. Schaaf’s superiors encouraged her to address these shortfalls by

approaching the RVP position with creativity and innovation, and indicated that

the goal of increasing sales volume in the faltering region was of central

importance. After a few years at the helm, the early signs indicated that Schaaf

had successfully risen to the challenge; under her direction, the region’s

performance increased markedly and its sales figures returned to satisfactory

levels.

2 Although initial indications seemed positive, problems between Schaaf and

her subordinates eventually tainted Schaaf’s managerial accomplishments. In July

2002, three DSMs working under Schaaf—Liz Murray, Stewart Miller, and Jose

Castrillo—lodged complaints with the GSK Human Resources (HR) department,

bemoaning Schaaf’s alleged unprofessional management style. HR then

interviewed each of these three DSMs, in addition to all of the other GSK

employees who reported directly to Schaaf. The other employees verified Murray,

Miller, and Castrillo’s initial complaints regarding Schaaf’s management, and, in

some cases, further elaborated on her alleged faults.

The interviews revealed both broad complaints and specific grievances

about Schaaf. For example, the employees complained about Schaaf’s

antagonistic and inflexible management style, chronic inaccessibility, poor

communication skills, harsh and demanding demeanor, and tendency to play

favorites, as well as about her failure to provide written feedback on performance

appraisals, her practice of sharing some DSMs’ confidential performance-

evaluation information with other employees, her unwillingness to respond to

voice-mail messages for weeks at a time, and her failure to acknowledge the

contributions of her subordinates. The interviews left no question as to how the

DSMs viewed Schaaf as a supervisor. For instance, one employee lamented the

3 “[t]errible” state of the region’s morale, explaining, “Morale can’t be positive.

Just no way. You don’t know when she is going to strike. Only thing predictable

is that it’s going to be nasty . . . .” Another reported that Schaaf was simply “not

open to hearing differing viewpoints,” and a third starkly described Schaaf as

“very cold and uncaring.” Schaaf’s subordinates reiterated that Schaaf’s

management defects contributed significantly to the group’s low morale.

After these initial interviews with the subordinates, GSK also interviewed

Schaaf to offer her a chance to respond to their concerns. GSK then determined

that the employees’ grievances were severe and pervasive enough to warrant

taking formal disciplinary action against Schaaf by issuing her a Verbal Warning.

Lisa Gonzalez, Schaaf’s immediate superior, also instructed Schaaf to complete a

so-called Performance Improvement Plan (PIP) with the goal of bettering her

communication skills and management style. According to GSK, the

improvement plan was designed to allow Schaaf an opportunity to correct her

shortcomings and to foster improved relationships with her subordinates—for

instance, the PIP required Schaaf to issue previously uncompleted written

performance reviews to her subordinates, to attend management-training

programs, and to complete team-building exercises with her subordinates.

4 Incidentally, in July 2002, the same month that Murray, Miller, and Castrillo

first complained to HR, Schaaf informed Gonzalez, her superior, that Schaaf was

pregnant with her fourth child and planned to take maternity leave beginning in

early 2003.1 As a result, Schaaf expressed some concern regarding her ability to

complete the PIP prior to the commencement of her leave. Rather than making a

diligent attempt to satisfy the plan’s requirements and to demonstrate her

willingness to improve herself professionally, however, Schaaf instead ignored

several PIP deadlines, including deadlines to register for the required management

courses and to complete the written performance evaluations. Schaaf even failed

to meet the deadline for simply returning a signed copy of the plan to her

superiors. As a result of this demonstrated unwillingness to cooperate, Schaaf did

not satisfy the PIP’s requirements by the target date of December 5, 2002.

Gonzalez then extended this time frame until mid-January 2003, and, when Schaaf

likewise failed to meet this new deadline, Gonzalez extended it again until after

Schaaf returned from her maternity leave.

Schaaf began her leave on January 21, 2003. During her absence, an

interim RVP took her place, and the subordinates reported that the region

1 Despite the temporal proximity of these events, there is nothing in the record indicating that any of Schaaf’s subordinates knew either that Schaaf was pregnant at the time or that she planned to take leave a few months later.

5 functioned significantly better while Schaaf was gone. While serving as RVP, the

interim also discovered and corrected several significant administrative problems

that had occurred under Schaaf’s watch, including scores of expense reports that

Schaaf had ignored and several invoices from outside creditors that Schaaf had

failed to pay. The subordinates reported that, under the interim RVP, productivity

had increased, communication had improved, and morale was markedly higher.

Shortly before Schaaf’s return, the DSMs requested a meeting with

Gonzalez, Schaaf’s superior, to express their concerns that the region’s increased

morale and productivity could dissipate immediately if Schaaf resumed her role as

RVP. Gonzalez took these reservations seriously: when Schaaf returned to work

on April 15, 2003, she was immediately instructed to travel to Gonzalez’s office in

North Carolina. Once there, Gonzalez gave Schaaf a choice: she could either

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Ellen Schaaf v. SmithKline Beecham Corporation, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ellen-schaaf-v-smithkline-beecham-corporation-ca11-2010.