Rebecca Butler v. Econ-O-Check Corporation

CourtCourt of Appeals for the Eleventh Circuit
DecidedApril 18, 2025
Docket24-10867
StatusUnpublished

This text of Rebecca Butler v. Econ-O-Check Corporation (Rebecca Butler v. Econ-O-Check Corporation) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eleventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Rebecca Butler v. Econ-O-Check Corporation, (11th Cir. 2025).

Opinion

USCA11 Case: 24-10867 Document: 37-1 Date Filed: 04/18/2025 Page: 1 of 18

[DO NOT PUBLISH] In the United States Court of Appeals For the Eleventh Circuit

____________________

No. 24-10867 Non-Argument Calendar ____________________

REBECCA BUTLER, Plaintiff-Appellant, versus ECON-O-CHECK CORPORATION,

Defendant-Appellee.

Appeal from the United States District Court for the Northern District of Georgia D.C. Docket No. 1:22-cv-01465-SCJ ____________________ USCA11 Case: 24-10867 Document: 37-1 Date Filed: 04/18/2025 Page: 2 of 18

2 Opinion of the Court 24-10867

Before BRANCH, LAGOA, and WILSON, Circuit Judges. PER CURIAM: Rebecca Butler appeals from the district court’s grant of summary judgment to her former employer, Econ-O-Check Corporation (“Econ-O-Check”), on Butler’s claims under the Americans with Disabilities Act (“ADA”), 42 U.S.C. §§ 12101 et seq. The district court found, in relevant part, that Butler failed to demonstrate (1) that Econ-O-Check’s nondiscriminatory reasons for terminating her employment were pretextual, (2) a convincing mosaic of discrimination, and (3) that Econ-O-Check failed to accommodate her. After careful review, we affirm. I. Background In 1985, Butler was diagnosed with Crohn’s disease. Since about 2008, Butler has received Remicade every seven weeks to treat her Crohn’s disease. These treatments suppress Butler’s immune system and fatigue her. In 2015, Butler began working for Econ-O-Check as its customer service and call center director. Econ-O-Check provides an array of services to financial institutions and maintains a call center to field calls from its clients. Econ-O-Check permitted Butler to maintain her Remicade treatment schedule without issue. During her employment, Butler reported to Kim Boreham, who was Econ-O-Check’s vice president of operations at all relevant times. Boreham, in turn, reported to Econ-O-Check’s chief USCA11 Case: 24-10867 Document: 37-1 Date Filed: 04/18/2025 Page: 3 of 18

24-10867 Opinion of the Court 3

executive officer Darren Hutcheson. Boreham was aware of Butler’s Crohn’s disease diagnosis and Butler’s need for treatment. Butler’s duties included managing and implementing call center strategies and operations, managing and training the customer service team, monitoring call center standards and service levels, and overseeing call center representatives. Butler also dealt with vendors, maintenance, and the mailroom, and had several human resources (“HR”) tasks like training new employees, negotiating a health insurance plan, and updating the employee handbook. Butler’s HR responsibilities exposed her to sensitive employee information and required a high level of trust from Econ- O-Check. At Econ-O-Check, Butler worked with Amanda Reagan, who was a call center supervisor. Butler and Reagan worked closely together, and after Butler was fired, Econ-O-Check assigned her call-center duties to Reagan. In March 2020, some of Econ-O-Check’s employees, including Butler, began working from home in response to the COVID-19 pandemic. Butler worked from home from mid-March 2020 until her termination in January 2021. In April 2020, Boreham and Butler drafted a return-to-office plan. This plan accounted for high-risk employees, of which Butler was one of four identified. None of these four high-risk employees returned to working in the office during 2020. Apart from Butler, the other high-risk employees worked from home until May 2021. USCA11 Case: 24-10867 Document: 37-1 Date Filed: 04/18/2025 Page: 4 of 18

4 Opinion of the Court 24-10867

By contrast, Econ-O-Check’s other employees began returning to the office to some degree in the summer of 2020. Around Thanksgiving 2020, Boreham began to ask Butler when she would return to the office. Then, on December 22, 2020, Butler received a performance-based bonus. On December 23, 2020, Butler told Boreham that she would need to continue working from home until she received a COVID-19 vaccine. At some point in late 2020, Boreham relayed this information to Hutcheson. In the background of these events, two other events occurred that, in Boreham’s view, reflected poorly on Butler’s job performance. First, in October 2020, Econ-O-Check received a complaint1 from an institutional client, Investors Bank. Boreham complained that Butler did not tell her about the complaint until November 24, 2020, though Butler contends Boreham could have discovered the complaint on her own at any time. In her declaration, Boreham also said she was dissatisfied by how long it took for Butler to resolve the complaint, although Butler contends that another employee was responsible for resolving the complaint. Regardless, Econ-O-Check resolved Investors Bank’s complaint by December 16, 2020. Second, on December 10, 2020, the phones in Econ-O- Check’s call center went down. Butler did not contact Boreham

1 The substance of Investors Bank’s complaint is immaterial to this appeal but

“involved identity fraud resolution.” USCA11 Case: 24-10867 Document: 37-1 Date Filed: 04/18/2025 Page: 5 of 18

24-10867 Opinion of the Court 5

directly to inform her of this issue, which Boreham believed Butler should have done. Instead, Econ-O-Check’s chief technology officer told Boreham about the phones being down. Because of these events, and because Boreham felt Butler was “undermining” her “by having conversations behind [Boreham’s] back with other employees,” 2 Boreham lost trust in Butler. Around this same time in late 2020, Econ-O-Check planned to rehire a former employee, Sindy Paez. Paez had served as one of Hutcheson’s key executive assistants over the prior decade and was a trusted employee. In early 2021, Hutcheson offered Paez a job as an HR and facilities manager. Upon her hiring, Paez took over Butler’s facilities and HR responsibilities. On January 5, 2021, Boreham told Butler that Econ-O-Check was eliminating Butler’s position due to restructuring. Boreham decided to terminate Butler’s employment, believing that Butler’s call-center duties had become redundant with Reagan’s responsibilities and that Butler’s HR duties would become redundant with Paez’s imminent return. After she was fired, Butler brought this suit. Butler asserted several claims under the ADA: “regarded-as” disability discrimination, failure to accommodate, “actual” disability discrimination, and retaliation for firing her after she asked to keep

2 Those other employees included Maria Goble and Sarah Stavely. USCA11 Case: 24-10867 Document: 37-1 Date Filed: 04/18/2025 Page: 6 of 18

6 Opinion of the Court 24-10867

working remotely until vaccinated. 3 After discovery, Econ-O- Check moved for summary judgment on all of Butler’s claims. The magistrate judge issued a report and recommendation (“R&R”) that the district court grant Econ-O-Check’s motion for summary judgment. The R&R, in relevant part, determined that Butler’s discrimination and retaliation claims failed because (1) Econ-O- Check offered legitimate, nondiscriminatory reasons for firing Butler, and (2) Butler failed to show that these reasons were pretextual. The R&R also concluded that Butler failed to present a convincing mosaic of discrimination. Finally, the R&R found that Butler failed to show that Econ-O-Check failed to accommodate her. The district court overruled Butler’s objections to the R&R, adopted the R&R in full, and granted Econ-O-Check summary judgment. Butler timely appealed.

3 “To state a disability discrimination claim, a claimant must allege that she

was a ‘qualified individual’ who suffered an adverse employment action because of her ‘disability’ as those terms are defined by the ADA.” Equal Emp. Opportunity Comm’n v. STME, LLC, 938 F.3d 1305, 1314 (11th Cir. 2019).

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