Delisa Roose v. Bath Fitter Tennessee, Inc.

CourtCourt of Appeals of Tennessee
DecidedApril 10, 2025
DocketM2023-01767-COA-R3-CV
StatusPublished

This text of Delisa Roose v. Bath Fitter Tennessee, Inc. (Delisa Roose v. Bath Fitter Tennessee, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals of Tennessee primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Delisa Roose v. Bath Fitter Tennessee, Inc., (Tenn. Ct. App. 2025).

Opinion

04/10/2025 IN THE COURT OF APPEALS OF TENNESSEE AT NASHVILLE January 9, 2025 Session

DELISA ROOSE v. BATH FITTER TENNESSEE, INC.

Appeal from the Chancery Court for Franklin County No. 21124 Melissa T. Willis, Chancellor ___________________________________

No. M2023-01767-COA-R3-CV ___________________________________

The defendant, Bath Fitter Tennessee, Inc. (“Bath Fitter”), appeals the denial of its motion to submit its contract dispute with the homeowner to arbitration pursuant to the Federal Arbitration Act (“FAA”). The parties executed a written contract for the installation of a new shower for the homeowner, the parts for which were manufactured in Canada. Both parties signed the contract on the front page of the two-page agreement where the signature lines were provided; however, neither party signed or initialed the arbitration provision that appeared on the back of the contract. Although not explicitly stated in its order, it appears that the trial court denied arbitration based upon the Tennessee Uniform Arbitration Act (“TUAA”), which, at the time of contracting, required that arbitration clauses in residential construction contracts be separately signed or initialed. It is undisputed that the materials installed by Bath Fitter were manufactured in Canada; thus, the transaction involves interstate commerce. For that reason, the FAA applies. Because the FAA does not require signatures or initials to indicate approval of arbitration clauses and preempts conflicting state laws that invalidate otherwise valid arbitration agreements, we reverse and remand with instructions to submit the contract dispute to arbitration pursuant to the FAA and stay proceedings until arbitration is complete.

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court Reversed and Remanded

FRANK G. CLEMENT, JR., P.J., M.S., delivered the opinion of the court, in which ANDY D. BENNETT and W. NEAL MCBRAYER, JJ., joined.

T. Dylan Reeves, Nashville, Tennessee, for the appellant, Bath Fitter Tennessee, Inc.

Floyd Don Davis, Winchester, Tennessee, for the appellee, Delisa Roose.

OPINION FACTS AND PROCEDURAL HISTORY

On January 31, 2020, Bath Fitter entered into a written contract (“the Contract”) for the installation of a shower in a home located in Franklin County, Tennessee and owned by David Roose and Delisa Roose, husband and wife. The front of the two-sided agreement lists, inter alia, the parts Bath Fitter was to provide, the services it was to perform, and the contract price.1 The terms and conditions, which include an arbitration provision, appear on the reverse side of the Contract.

The Contract identifies the customers as “David & Delisa Roose.” David Roose (“Mr. Roose”) signed the Contract on a signature line that reads: “Property Owner or Duly Authorized by Property Owner.” A representative of Bath Fitter also signed the Contract. The signatures appear only on the front side of the Contract.

In the paragraph that immediately follows the signature lines, the Contract states in capitalized bold print: “THE NOTICE OF CANCELLATION AND OTHER TERMS AND CONDITIONS ARE PRINTED ON THE REVERSE SIDE OF THE FORM.”

The terms and conditions contained on the reverse side of the Contract include an arbitration provision, which provides in its entirety as follows:

21. Applicable Law and Dispute Resolution. The Contract Documents shall be governed and construed in accordance with the laws of the State of Tennessee. Any claims, dispute or other matter in controversy arising out of or related to this Contract Documents, or the breach of any provision thereof, shall be determined by final and binding arbitration in accordance with the commercial rules of the American Arbitration Association. The place of arbitration shall be Nashville, Tennessee and the non-prevailing party in the arbitration shall pay the prevailing party’s reasonable attorney fees, costs, and expenses.

Immediately following the last of the terms and conditions, the Contract contains two additional signature lines for the property owner and Bath Fitter’s representative. Neither Mr. Roose nor Bath Fitter’s representative signed the back of the Contract. Bath Fitter subsequently installed the shower and was paid in full according to the Contract.

Approximately three years later, on March 27, 2023, Mrs. Roose2 commenced this action against Bath Fitter in Franklin County Chancery Court, claiming that Bath Fitter 1 The total cost of the parts and services was $5,700.00. The Contract indicated that there was a $400.00 deposit and that $5,300.00 was due on completion. The full price was paid following installation of the shower. 2 Mr. Roose died prior to the commencement of this action. -2- breached the Contract by failing to install the bath systems correctly and according to industry standards. As a result of Bath Fitter’s “faulty workmanship, poor design, and installation of the bath systems[,]” Mrs. Roose claimed that the shower began to leak in late 2022, which “caused damages to [Mrs. Roose’s] home including damages to her floor, mold in the bathrooms, as well as causing the wood in the bathrooms to rot.” Mrs. Roose requested compensatory damages in the amount of $50,000.00 for the property damage incurred because of Bath Fitter’s alleged breach and requested that the case be heard before a jury.

In May 2023, Bath Fitter motioned the court to refer the dispute to arbitration under the provisions of the FAA and to stay the case pending arbitration. Bath Fitter claimed that the Contract involves interstate commerce because the materials provided and installed by Bath Fitter “consisted of acrylic baths and showers, walls, accessories, and butyl adhesives that were manufactured in Saint-Eustache, Canada and shipped to Tennessee.” Thus, Bath Fitter claimed the arbitration provision was governed by the FAA.

Mrs. Roose opposed the motion, averring, inter alia, that the arbitration provision was an unenforceable “one-sided provision of a contract of adhesion” that did not “contain reasonable term[s] considering the circumstances.” She also claimed that the Contract was not provided until “after the Plaintiff had provided some sort of partial payment for services,” and as such, she had no ability to bargain over the arbitration provision.

The trial court held hearings on Bath Fitter’s motion on May 23, November 7, and November 29, 2023, during which it heard oral argument from the parties, but did not receive testimony or evidence other than an affidavit Bath Fitter filed in support of its motion to compel arbitration.3 From the record before us, it appears that the issues discussed at the hearings included whether Mrs. Roose’s claims should be settled by arbitration and, if so, who should arbitrate the dispute, where arbitration should occur, and which arbitration rules should apply.

On December 11, 2023, the trial court entered an order denying Bath Fitter’s motion to compel arbitration. While the trial court did not state with specificity whether the FAA or the TUAA governed, it is implicit from the trial court’s order that it applied the TUAA, specifically, Tennessee Code Annotated § 29-5-302, which, when the Contract was formed,

3 There is no transcript of the hearings. In June 2024, Bath Fitter filed a Tennessee Rule of Appellate Procedure 24(d) notice that it would not be filing a transcript or statement of the evidence with respect to this appeal. In her appellee brief before this court, Mrs. Roose contends that Bath Fitter’s appeal should be dismissed for to its failure to file a statement of the evidence pursuant to Tennessee Rule of Appellate Procedure 24(c).

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Bluebook (online)
Delisa Roose v. Bath Fitter Tennessee, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/delisa-roose-v-bath-fitter-tennessee-inc-tennctapp-2025.