Cxloyalty, Inc. v. Maritz Holdings Inc.

986 F.3d 1367
Court of Appeals for the Federal Circuit·Decided February 8, 2021·No. 20-1307·Published·Cited by 15 cases

Opinion

United States Court of Appeals for the Federal Circuit

CXLOYALTY, INC.,

Appellant

v.

MARITZ HOLDINGS INC.,

Cross-Appellant

2020-1307, 2020-1309

Appeals from the United States Patent and Trademark Office, Patent Trial and Appeal Board in No. CBM2018- 00037.

Decided: February 8, 2021

STEVEN M. LIEBERMAN, Rothwell, Figg, Ernst & Manbeck, PC, Washington, DC, argued for appellant. Also represented by DAVID LAWSON ALLEN, JENNY COLGATE.

ROBERT M. EVANS, JR., Lewis Rice LLC, St. Louis, MO, argued for cross-appellant. Also represented by MICHAEL J. HARTLEY.

Before PROST, Chief Judge, LOURIE and HUGHES, Circuit Judges.

2 CXLOYALTY, INC. v. MARITZ HOLDINGS INC.

PROST, Chief Judge.

cxLoyalty, Inc. (“cxLoyalty”) petitioned for a covered business method (“CBM”) review of claims 1–15 of U.S. Patent No. 7,134,087 (“the ’087 patent”), which is owned by Maritz Holdings Inc. (“Maritz”). The Patent Trial and Appeal Board (“Board”) instituted CBM review and concluded that original claims 1–15 are ineligible for patenting under 35 U.S.C. § 101 but that proposed substitute claims 16–23 are patent eligible. See cxLoyalty, Inc. v. Maritz Holdings Inc., No. CBM2018-00037, Paper 36, 2019 Pat. App. LEXIS 13178 (P.T.A.B. Dec. 19, 2019) (“Decision”). cxLoyalty appealed the Board’s ruling as to the substitute claims, and Maritz cross-appealed both the Board’s determination that the ’087 patent is eligible for CBM review and the Board’s ruling as to the original claims.

We do not have authority to entertain Maritz’s challenge to the CBM eligibility of the ’087 patent. SIPCO, LLC v. Emerson Elec. Co., 980 F.3d 865, 867 (Fed. Cir. 2020). As to the merits, we conclude that both the original and substitute claims are directed to patent-ineligible subject matter under § 101. We therefore dismiss Maritz’s CBM eligibility challenge, affirm the Board’s determination as to the original claims, and reverse the Board’s determination as to the proposed substitute claims.

BACKGROUND

I

Customer loyalty programs “issue points to customers . . . as a reward for certain activities” and “allow[] the customer [s] to redeem the points” for various goods and services . ’087 patent col. 1 ll. 16–23. The purpose of such programs is to “create a loyalty or affinity with the customer and encourage the customer to continue a desired behavior.” Id. at col. 1 ll. 19–21.

Before the invention of the ’087 patent, loyalty programs frequently “provide[d] the customer with a limited

CXLOYALTY, INC. v. MARITZ HOLDINGS INC. 3

listing of rewards from selected redemption vendors in the form of merchandise, certificates, or other products or services . . . and the number of points needed to obtain one of the rewards from the list.” Id. at col. 1 ll. 24–29. The customer could then select a reward and relay that selection to the loyalty program. Id. at col. 1 ll. 31–34. In response, “[t]he loyalty program [would] obtain[] the product or service on behalf of the customer from one of the limited number of selective redemption vendors and provide[] it to the customer.” Id. at col. 1 ll. 34–37.

The ’087 patent explains: Some rewards are of a nature that human intervention is needed to redeem/fulfill [them]. For example , if the customer selects a roundtrip airline ticket, the loyalty program on behalf of the customer or the customer directly would purchase the ticket through a selected travel agent or a selected airline employee and provide the ticket (or have it sent) to the customer.

Id. at col. 1 ll. 37–43.

The invention of the ’087 patent “eliminate[s] the human intervention” needed “to redeem such rewards.” Id. at col. 1 ll. 49–50. The ’087 patent relates to a system and method for permitting a customer of a loyalty program to redeem loyalty points for rewards offered by vendors without the need for human intervention. More specifically, a graphical user interface (“GUI”) provides the interface for the participant (i.e., a customer) to communicate with a web-based vendor system, such as an airline-reservation system. Id. at col. 2 ll. 14–26, col. 4 ll. 11–29. An application programming interface (“API”) interfaces with the GUI and the vendor system to facilitate information transfer between them. Id. at col. 2 ll. 11–16.

The API receives vendor-related information from the vendor system, such as “a listing of the [products] available 4 CXLOYALTY, INC. v. MARITZ HOLDINGS INC.

and the price of each.” Id. at col. 6 ll. 34–38; id. at claim 1. The vendor-related information is then “provided via the API to the GUI which . . . then provide[s] the vendor[-related ] information to the participant.” Id. at col. 6 ll. 38– 41.

The GUI receives participant-related information from the participant, such as the participant’s name, address, and selection of goods or services to purchase in exchange for points. Id. at col. 2 ll. 15–18, col. 6 ll. 18–26. After receiving this information, the GUI interfaces with the loyalty program and the participant’s point account to ensure that the participant has enough points to make the desired purchase. Id. at col. 4 ll. 29–33. If so, the GUI purchases the desired item with a program account, such as a cash account or shadow credit card, that is connected to the loyalty program. Id. at col. 4 ll. 33–41. The GUI completes this transaction by providing the participant-related information (including the purchase request) and the program account information to the API, which provides that information to the vendor system to make the purchase. Id. at col. 4 ll. 47–50, col. 5 ll. 55–58. The specification explains that the API’s function of “transmitting information to the vendor system” is its “standard function.” Id. at col. 7 ll. 9–14.

The system may complete the purchase with a “shadow” credit card—a credit card that is “hidden or ‘shadowed’ from the participant so that the participant is not aware that the transaction is actually being transacted using the shadow credit card or other program account.” Id. at col. 4 ll. 42–47. Instead, from the participant’s perspective , the “transaction with the vendor system [occurred ] based in whole or in part on the points in the participant’s point account.” Id. at col. 3 ll. 6–9. At the same time, from the vendor system’s perspective, the transaction occurred “with the participant based on the program account.” Id. at col. 3 ll. 9–12.

CXLOYALTY, INC. v. MARITZ HOLDINGS INC. 5

After completing the transaction, the GUI advises the loyalty program when the transaction has been completed “so that the loyalty program can deduct the appropriate points from the participant’s point account.” Id. at col. 4 ll. 50–53.

Claim 1 is representative of the original claims and provides:

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Cxloyalty, Inc. v. Maritz Holdings Inc., 986 F.3d 1367 (Fed. Cir. 2021).

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