Aneke v. American Express Travel Related Services, Inc.

841 F. Supp. 2d 368, 2012 WL 266878, 2012 U.S. Dist. LEXIS 11568
CourtDistrict Court, District of Columbia
DecidedJanuary 31, 2012
DocketCivil Action No. 2011-1008
StatusPublished
Cited by14 cases

This text of 841 F. Supp. 2d 368 (Aneke v. American Express Travel Related Services, Inc.) is published on Counsel Stack Legal Research, covering District Court, District of Columbia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Aneke v. American Express Travel Related Services, Inc., 841 F. Supp. 2d 368, 2012 WL 266878, 2012 U.S. Dist. LEXIS 11568 (D.D.C. 2012).

Opinion

MEMORANDUM OPINION

GLADYS KESSLER, District Judge.

Plaintiffs, Charles Aneke, Rebecca Fasten, Christopher Addison, and Tolu Tolu, bring a class action suit against Defendants American Express Travel Related Services Company, Inc. (“American Express Travel”), American Express Company, American Express Centurion Bank (“Centurion Bank”), and American Express Bank, FSB, (“Defendants” or “American Express”) for violations of the Right to Financial Privacy Act (“RFPA”), 12 U.S.C. § 3401 et seq.

This case is presently before the Court on Plaintiffs’ Motion for an Order Invalidating the “Restrictions on Arbitration” Subsection of the American Express Card-member Agreement(“Plaintiffs’ Motion to Invalidate the Arbitration Restrictions” or “Pls. Mot.”) [Dkt. No. 29] and Defendants’ Motion to Compel Arbitration and Stay the Action (“Defendants’ Motion to Compel Arbitration” or “Defs. Mot.”) [Dkt. No. 32], Upon consideration of the Motions, Oppositions, Replies, and the entire record herein, and for the reasons set forth below, Plaintiffs’ Motion is denied and Defendants’ Motion is granted.

1. BACKGROUND

Plaintiffs are U.S. residents who hold credit card accounts, as either primary or additional users, 1 with Defendants. 2 Plaintiffs’ First Amended Complaint ¶¶ 1-5 (“FAC”) [Dkt. No. 8]. As part of their customer service, Defendants have established a network of call/data centers, which give card holders direct access to American Express personnel. Id. ¶ 28. In connection with this system, Defendants have created an information network that allows American Express personnel to access callers’ financial records, which Defen *371 dants have collected and stored. Id. ¶¶ 24-26, 29. In the past, American Express call centers have been located primarily in the United States. Id. ¶ 30. However, over time, Defendants have expanded their network to include call centers located overseas and staffed predominantly by foreign nationals. Id.

Plaintiffs allege that, in violation of the RFPA, Defendants transmitted Plaintiffs’ personal financial information to Defendants’ overseas call/data centers without either obtaining Plaintiffs’ permission, or notifying Plaintiffs of the impact these transfers might have on their legal rights. Id. ¶¶ 53-57. Customers typically access the customer service call centers, whether located overseas or in the United States, through U.S. telephone numbers provided by American Express. FAC ¶¶ 32-33. American Express does not, however, notify its customers that calls placed to these U.S. numbers may be handled by personnel located overseas. Id.

Plaintiffs allege that because financial information received and sent by the overseas call centers is not subject to U.S. laws, the United States Government is free to intercept, search, and seize this data. Id. ¶ 40. Plaintiffs also allege that, upon information and belief, the U.S. Government has either seized their financial information or that such information is at risk of Government seizure. Id. ¶¶ 42-47, 60. Plaintiffs also allege that their financial information may have been seized by certain foreign governments, which regularly share such data with the United States. Id. ¶¶ 48-51, 61-62.

Plaintiffs bring their claims as a class action suit on behalf of “[all] U.S.-based American Express customers whose financial records have been electronically transferred from the United States to foreign nationals residing overseas.” FAC ¶ 7. Defendants seek to stay the litigation and have Plaintiffs’ claims arbitrated pursuant to the Arbitration Provision in their Card-member Agreements with Defendants (“Cardmember Agreement”). 3

Under the Arbitration Provision in those Agreements, “[a]ny claim shall be resolved upon the election by [the cardmember] or [American Express], by arbitration pursuant to this Arbitration provision.... ” Cardmember Agreement of Plaintiff Charles Aneke, Ex. A to Carey Deck, 10 (“Aneke Cardmember Agreement”) [Dkt. No. 33-1]. 4 Plaintiffs concede that this Provision applies to their claims against Defendants. Pls. Opp’n 1-3. As detailed in the Cardmember Agreement, the Arbitration Provision, when invoked, prohibits cardmembers from participating in any court action, including a class action law suit, or in any arbitration in a representative capacity or as a member of any class of claimants:

Significance of Arbitration 5
*372 IF ARBITRATION IS CHOSEN BY ANY PARTY WITH RESPECT TO A CLAIM, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM. FURTHER, YOU AND WE WILL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION. EXCEPT AS SET FORTH BELOW, THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. NOTE THAT OTHER RIGHTS THAT YOU OR WE WOULD HAVE IF YOU WENT TO COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
Restrictions on Arbitration
IF EITHER PARTY ELECTS TO RESOLVE A CLAIM BY ARBITRATION, THAT CLAIM SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED ON A CLASS ACTION BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OTHER CARDMEMBERS OR OTHER PERSONS SIMILARLY SITUATED. The arbitrator’s authority to resolve claims is limited to claims between you and us alone, and the arbitrator’s authority to make awards is limited to awards to you and us alone. Furthermore, claims brought by you against us, or by us against you, may not be joined or consolidated in arbitration with claims brought by or against someone other than you, unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. Notwithstanding any other provision in this Agreement (including but not limited to the Continuation subsection below) and without waiving either party’s right to appeal such decision, should any portion of this Restrictions on Arbitration subsection be deemed invalid or unenforceable, then the entire Arbitration provision (other than this sentence) shall not apply-

Id.

On May 31, 2011, Plaintiffs filed their Complaint, which they subsequently amended on August 1, 2011. On October 10, 2011, 6 Plaintiffs filed a Motion to Invalidate the Restrictions on Arbitration Subsection of the American Express Card-member Agreement. 7 On October 14, 2011, Defendants filed a Motion to Compel Arbitration and Stay the Action.

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Bluebook (online)
841 F. Supp. 2d 368, 2012 WL 266878, 2012 U.S. Dist. LEXIS 11568, Counsel Stack Legal Research, https://law.counselstack.com/opinion/aneke-v-american-express-travel-related-services-inc-dcd-2012.