Sara E. Krinsk v. Suntrust Bank

Court of Appeals for the Eleventh Circuit·Decided September 7, 2011·No. 10-11912·Published

Opinion

[PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT

FILED

No. 10-11912 U.S. COURT OF APPEALS ________________________ ELEVENTH CIRCUIT SEPTEMBER 7, 2011

D.C. Docket No. 8:09-cv-00909-JDW-EAJ JOHN LEY CLERK

SARA E. KRINSK, on behalf of herself and all others similarly situated,

Plaintiff - Appellee,

versus SUNTRUST BANKS, INC., et al., Defendants,

SUNTRUST BANK, a Georgia Banking Corporation,

Defendant - Appellant.

Appeal from the United States District Court for the Middle District of Florida

(September 7, 2011)

Before TJOFLAT, CARNES and HILL, Circuit Judges. TJOFLAT, Circuit Judge:

Defendant SunTrust Bank (“SunTrust”) appeals the district court’s order denying its motion to compel plaintiff Sara Krinsk to submit her claims to arbitration pursuant to an arbitration agreement governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. § 1 et seq. The district court held that SunTrust had, by participating in the litigation for nine months prior to requesting that the case be submitted to arbitration, waived its contractual right to compel arbitration. In its appeal, SunTrust argues that Krinsk’s submission of an amended complaint revived its right to compel arbitration, notwithstanding its previous waiver of that right. We find merit in SunTrust’s argument and therefore vacate the order and remand to the district court for further proceedings.

I.

A.

In December 2006, Krinsk applied for and obtained from SunTrust a home-

equity loan that allowed her to draw from a $500,000 home-equity line of credit (“HELOC”) collateralized by Krinsk’s $1.6 million Sarasota, Florida home. In securing the loan, Krinsk executed SunTrust’s standard-form loan agreement, known as an “Access 3 Equity Line Account Agreement and Disclosure

Statement” (the “Loan Agreement”). Among the Loan Agreement’s terms is an arbitration clause requiring Krinsk and SunTrust to resolve all disputes through binding arbitration whenever either party elects arbitration and provides the other party with written notice of the election to arbitrate. Such notice of election “may be given after a lawsuit has been filed and/or in papers filed in the lawsuit.” If a party elects to submit the dispute to arbitration, the Loan Agreement precludes resolution of the claims by class action.1 B.

In October 2008, SunTrust unilaterally suspended Krinsk’s right to access $400,000 of her HELOC. SunTrust earlier had mailed Krinsk a letter requesting that she provide SunTrust with updated financial information; SunTrust contends that its decision to suspend Krinsk’s HELOC was based on the information she subsequently provided in response to that request. Indeed, SunTrust informed Krinsk by letter that it was suspending her HELOC access due to “reasonable concern that [she would] be unable to fulfill [her] financial payment obligations

1 The Loan Agreement provides in pertinent part:

5. NO CLASS ACTIONS, ETC. . . . if you or we elect to arbitrate a claim, neither you nor we will have the right: (a) to participate in a class action in court or in arbitration, either as a class representative, class member or class opponent; or (b)

to join or consolidate Claims with claims of any person other than you. No arbitrator shall have authority to conduct any arbitration in violation of this provision.

with [SunTrust] under [her] credit line account because of a material change in [her] financial circumstances.”2 Krinsk alleges that SunTrust’s justification for suspending her account was pretextual. She claims that SunTrust suspended her HELOC, as well as those of other Florida homeowners who had obtained HELOCs from SunTrust around the same time, as part of a scheme SunTrust concocted to restore its capital reserves, which had become depleted in the fall of 2008. According to Krinsk, HELOCs like hers—those sold to Florida residents between the late 1990s and early 2008 and secured by Florida real property—were among the highest-rated risk elements in SunTrust’s debt portfolio, and SunTrust, recognizing that it had a significant concentration of credit risk arising from these loans, aimed to systematically liquidate the loans’ available credit balances. To do that, SunTrust mailed letters, like Krinsk received, requesting that HELOC customers provide SunTrust with updated financial information. This, Krinsk posits, provided SunTrust with a means to assert contrived justifications for suspending customers’ access to their HELOCs—i.e., under the guise of conducting reviews of customers’ financial

2 SunTrust’s letter claimed that the suspension decision was based on a report issued by Equifax, a credit reporting agency, and added that Krinsk could obtain a copy of her credit report directly from Equifax. The letter also informed Krinsk that she could request reinstatement of her borrowing privileges if she were to provide additional financial documentation requested.

positions. The most vulnerable targets of SunTrust’s scheme, adds Krinsk, who is 92-years-old, were elderly HELOC borrowers, from whom SunTrust anticipated little resistance.

C.

Based on the foregoing allegations, Krinsk, on May 15, 2009, filed a class-

action complaint (the “Original Complaint”) against SunTrust—as well as SunTrust’s corporate parent, SunTrust Banks, Inc. (“SBI”),3 and SunTrust and SBI’s President and Chief Executive Officer James M. Wells III. The Original Complaint stated claims for: (1) financial elder abuse under Florida’s Adult Protective Services Act, § 415.101; (2) breach of contract; (3) deceit; (4) negligent misrepresentation; (5) breach of fiduciary duty;4 (6) violation of Regulation Z of the Truth in Lending Act (“TILA”), 12 C.F.R. § 226.5b(f); and (7) breach of the implied covenant of good faith and fair dealing. It also requested declaratory relief concerning Krinsk’s right to access her HELOC.

The Original Complaint defined the proposed class as:

all Florida permanent or part-time residents that entered into an agreement with SunTrust entitled “Access 3 Equity Line Account Agreement and Disclosure” and who, after attaining the age of sixty-

3 SunTrust is a wholly owned subsidiary of SunTrust Bank Holding Company, which is a wholly owned subsidiary of SBI.

4 The claim for breach of fiduciary duty was asserted against SunTrust only.

five (65), received a letter from SunTrust between July 1, 2008 and October 16, 2008, requesting updated financial information . . . and who were subsequently informed their collateralized credit line had been suspended or reduced during the draw period for purportedly failing to provide the information requested by SunTrust.

Krinsk reasonably estimated, in a later motion for class certification,5 that this class would “consist[] of hundreds of members located throughout Florida.” Pl.’s Mot. for Class Certification and Mem. of Law in Supp. 7–8, Aug. 13, 2009 (emphasis added).

On July 6, 2009, SunTrust responded to the Original Complaint by filing, in lieu of an answer, a motion to dismiss, challenging the sufficiency of each of Krinsk’s causes of action; SBI and Wells filed a joint motion to dismiss the following day. SunTrust’s motion made no mention of the Loan Agreement’s arbitration clause.

The district court did not rule on the motions to dismiss for over six months, and, in the meantime, the litigation proceeded. On August 10, 2009, for instance, SunTrust and Krinsk jointly filed a Case Management Report in which (1) SunTrust expressly stated that it opposed arbitrating the claims asserted against

5 Krinsk’s motion for class certification, under Fed. R. Civ. P. 23(c)(1), was filed on August 13, 2009.

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