Robinson v. T-MOBILE

663 F. Supp. 2d 604, 2009 U.S. Dist. LEXIS 89954, 2009 WL 3241705
CourtDistrict Court, E.D. Tennessee
DecidedSeptember 28, 2009
Docket1:08-cv-00143
StatusPublished
Cited by2 cases

This text of 663 F. Supp. 2d 604 (Robinson v. T-MOBILE) is published on Counsel Stack Legal Research, covering District Court, E.D. Tennessee primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Robinson v. T-MOBILE, 663 F. Supp. 2d 604, 2009 U.S. Dist. LEXIS 89954, 2009 WL 3241705 (E.D. Tenn. 2009).

Opinion

MEMORANDUM

R. ALLAN EDGAR, District Judge.

This action comes before the court on the motion for summary judgment filed by Defendant T-Mobile, USA, Inc. (“T-Mobile”). [Court Doc. No. 49]. Plaintiff Rachel Robinson brings claims against her former employer, Defendant T-Mobile, for alleged violations of the Family Medical Leave Act, 29 U.S.C. §§ 2601 et seq. (“FMLA”). Plaintiff claims that T-Mobile interfered with her rights pursuant to the FMLA and alleges that the company retaliated against her for taking FMLA leave by discharging her. Plaintiff also brings a claim for violation of the Tennessee Disability Act (“THA”), TenmCode Ann. §§ 8-50-103 et seq. T-Mobile moves for summary judgment dismissal of all of Plaintiffs claims. [Court Doc. No. 49]. Plaintiff opposes the motion for summary judgment. [Court Doc. No. 53]. The court has reviewed the record, the arguments of the parties, and the relevant statutory provisions, regulations, and caselaw. Based on this analysis, the court has determined that it will DENY the motion in part and GRANT the motion in part.

I. Background

Viewing the events in the light most favorable to the Plaintiff, the court finds the following relevant facts. Plaintiff Robinson worked at T-Mobile from February 27, 2006 until February 27, 2008. [Court Doc. No. 1, Complaint, ¶ 5]. She began working in the position of Customer Service Representative (“CSR”). [Court Doc. Nos. 49-1, 53-1, Deposition of Rachel Robinson (“Robinson Dep.”), p. 111], Following a few months in that position, T-Mobile promoted Plaintiff to the position of Senior Representative. Id. at 111-12.

The record demonstrates that Plaintiff took FMLA leave sometime in early 2007 due to complications with her pregnancy. Robinson Dep., p. 116. Following her return from pregnancy leave, T-Mobile again promoted Ms. Robinson, this time to the position of Coach. Id. at 120. According to Plaintiffs manager, Steven Bechard, “Coaches are responsible for coaching, monitoring, leading, training and motivating” CSRs. [Court Doc. No. 49-4, Affidavit of Steven Bechard (“Bechard Aff.”), ¶ 3]. Plaintiff began this position on August 26, *606 2007. Id. at 121. As Mr. Bechard explained in his affidavit:

Following a coaching session, Coaches are required to prepare a report of the session and enter this information in Performance Management (PM). PM is an electronic database into which supervisors (including Coaches) enter references of verbal counselings, coachings, written disciplinary action, and the like. The purpose of the report is to make sure there is a record of what the CSR is doing well, what the CSR is doing poorly, and a way to make improvements on the things that the CSR is not doing well. If there is no report, there is no way for the Company to know whether a CSR’s poor performance is the CSR’s fault or the coach’s fault.

Bechard Aff., ¶ 4.

In the position of Coach, Plaintiff was expected to provide “coachings” to CSRs on a weekly basis. Id. at 124. Plaintiff testified that “[t]hat’s how it was supposed to be, but it was mandatory that a lot of those coachings were canceled due to call volume.” Id. If a coaching was canceled, Plaintiff understood that T-Mobile expected her to do an “ad hoc coaching” “if the time is available.” Id. However, Plaintiff also indicated that “[i]t may be limited as to how quickly you can get that worked in” based on the time available and the call volume. Id. at 125. Plaintiff further understood that she was expected to create a written record summarizing her “coaching” sessions. Id. She testified that she had not been able to attend a “Coach University,” a one week workshop of dedicated training for Coaches, due to her lack of time in the position. She also testified that although she met with her team manager regarding the expectations of her position, she:

didn’t get very much development from my team manager and he often canceled our one-on-ones. So, you know, I tried to seek out feedback to get further information on how to, you know, be productive at my job, but I was a little bit lost at exactly all of the ins and outs of being the coach.

Id. at 127-29. Plaintiff did understand that T-Mobile expected her to provide written feedback regarding her “coachings” within forty-eight hours. Id. at 139. CSRs were generally taken “off the clock” for them coachings. Id. at 141.

In early 2008, Plaintiff needed additional FMLA leave related to the care of her mother due to her mother’s serious health condition. Robinson Dep., p. 141. Plaintiffs mother had a history of serious health problems, including two prior brain aneurysms, a brain tumor, and partial paralysis. Id. at 142. In January of 2008, Plaintiffs mother began slurring her words, and doctors located a mass in her brain. Id at 143.

Plaintiff requested intermittent leave around January 4, 2008. Id. at 142, 145. Plaintiffs manager, Steven Bechard, granted Plaintiffs request for leave, telling her, “[y]ou just be here when you can and do what you can do.” Id at 145, 147. She agrees that she was on a “really friendly basis” with her manager at that time as long as she agreed to “do a lot of work,” including working from the hospital and from home while caring for her mother. Id. She indicated in her deposition that:

I decided to take the intermittent leave because I talked to Steven and I told him my situation and he really identified with me and told me, you know, I understand where you’re coming from, but it’s going to be hard for me to do this on my own because we’re short-staffed.
And so I out of loyalty to the company decided that I would take intermittent leave so that I could try to balance both and still do my work and he promised to help me.... He said don’t worry about *607 your observations and your coachings so much this month. He’s like I’m going to help you. Our whole core group is going to help you get that done. You just be here when you can and do what you can do and I agreed to take the intermittent leave.

Id. at 146-47; see also, pp. 206-07. Mr. Bechard encouraged Plaintiff to take only intermittent leave due to her work responsibilities, and he questioned the severity of her mother’s illness. Id. at 206-07, 211. Plaintiffs intermittent leave ended on January 22, 2008. Id. at 149.

Plaintiff submitted an additional request for FMLA leave on February 12, 2008, and T-Mobile granted her request for more leave so that she could help her mother at home following her release from the Intensive Care Unit. Id. at 150, 152. Plaintiff sought a complete leave of absence from February 13, 2008 until February 23, 2008, which T-Mobile approved. Id. at 149-52. She returned to work on Sunday, February 24, 2008.

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Cite This Page — Counsel Stack

Bluebook (online)
663 F. Supp. 2d 604, 2009 U.S. Dist. LEXIS 89954, 2009 WL 3241705, Counsel Stack Legal Research, https://law.counselstack.com/opinion/robinson-v-t-mobile-tned-2009.