Ramona DeBra v. JPMorgan Chase & Co.

Court of Appeals for the Sixth Circuit·Decided September 5, 2018·No. 17-1411·Unpublished

Opinion

NOT RECOMMENDED FOR PUBLICATION File Name: 18a0459n.06

No. 17-1411

UNITED STATES COURTS OF APPEALS FOR THE SIXTH CIRCUIT

FILED

RAMONA DEBRA ) Sep 05, 2018 ) DEBORAH S. HUNT, Clerk Plaintiff-Appellant, )

)

v. ) ON APPEAL FROM THE ) UNITED STATES DISTRICT JPMORGAN CHASE & COMPANY ) COURT FOR THE WESTERN ) DISTRICT OF MICHIGAN Defendant-Appellee. )

)

)

BEFORE: MOORE, GIBBONS, and ROGERS, Circuit Judges.

JULIA SMITH GIBBONS, Circuit Judge. In this appeal, we are asked to determine whether Ramona DeBra’s age discrimination case should survive summary judgment and go before a jury. The ultimate issue is whether DeBra has presented sufficient evidence to demonstrate that the legitimate non-discriminatory reason offered by her employer JPMorgan Chase & Company (“Chase”) for her termination was in fact pretext for age discrimination. Because she has failed to do so, we affirm the district court’s grant of summary judgment.

I.

A.

DeBra began working as a part-time teller for Chase1 in 1996 and remained a teller throughout her employment with the bank. As a teller, her duties included handling cash properly,

1 Technically, DeBra started at NBD Bank, which later became JPMorgan Chase after a succession of mergers and acquisitions.

processing transactions accurately, and providing good customer service. Although she started at the bank’s Northland Drive branch, DeBra was transferred to the Ada branch in 2009, and by 2013, she was splitting her 32-hour work week between Chase’s Ada branch and its Plainfield branch. Kyle Clements became the branch manager of Ada in 2012, and Kevin Sexton became first the interim and then the permanent branch manager of Plainfield in 2013. In 2014, once DeBra began spending twenty of her thirty-two hours at Plainfield, Sexton became her primary manager.

DeBra was not subject to formal disciplinary action until 2014. However, two of her pre-

2014 performance reviews reveal that her supervisors had singled out her cash handling abilities as areas for improvement. In her 2007 performance review, DeBra was given an overall “meets expectations” rating but a “needs improvement” rating for her transaction accuracy. In her 2012 mid-year review, DeBra also received an overall rating of “low meets expectations,” and the “areas for improvement” section contained the admonition that “Ramona needs to remain focused at all times to detail and accuracy. Immediate attention to bank assets is a must.” DE 40-5, 2012 Mid- Year Report, Page ID 188.

Moreover, notes taken by Clements in 2012 and 2013 reveal that DeBra made numerous cash handling and cash control errors, including depositing funds into the wrong person’s account, ATM-balancing errors, leaving $100 cash in a drawer, and failing to correctly reverse a transaction, leading to a $700 shortage. The notes also demonstrate that DeBra was asked to improve her overall attitude and customer service abilities; for instance, Clements wrote on May 22, 2012 that DeBra was “[w]orking on nails and [left] nail clippings in window,” and twice documented instances where DeBra was not sufficiently “attentive” to customers. DE 43-5, Clements’s Notes, Page ID 436. Despite these errors, DeBra continued to receive passable performance reviews and did not face any formal disciplinary action.

DeBra’s situation changed, however, when Sexton took over as manager of the Plainfield branch. In her affidavit, DeBra claims that shortly after Sexton became the interim branch manager in December 2013, he told DeBra “that he didn’t want to get close to a person, because it would be more difficult to fire that person.” DE 43-2, DeBra Affidavit, Page ID 403. DeBra believed that the statement was “directed at me, and it revealed that he was already planning to fire me.” Id. Sexton denied making the statement.

“Cash controls” refer to the various procedures Chase uses to ensure that a branch is correctly securing cash, depositing cash into customer’s accounts, and running transactions. Such procedures include securing cash lockers, coin vaults, and teller drawers; being careful not to leave cash exposed; and counting cash three times when conducting a transaction. Clements testified that cash controls are “vital to [Chase’s] business.” DE 40-8, Clements Dep., Page ID 202. Almost immediately after he became branch manager, Sexton began documenting cash control errors made by DeBra. He documented twelve cash handling and cash control errors that spanned December 2013 through March 2014. He could not recall making similar notes for other employees at the branch. Some of DeBra’s errors were minor—leaving $5.00 in the cash counter on one instance and failing to unjam a $10.00 bill from the counter on another instance. Some were more significant, such as failing to return a debit card to a customer at the drive-through window or failing to recover $194.77 that had erroneously been paid to a client.

In December 2013, Sexton contacted Clements about DeBra’s performance issues. Sexton testified that he wanted to find out whether DeBra’s cash handling mistakes “were isolated incidents at the Plainfield branch or whether [Clements] had had similar experiences.” DE 43-38, Sexton Dep., Page ID 628. During his deposition, Sexton was unable to recall whether or not Clements provided him with documentation of any errors Clements had noticed. Regardless, by

the end of December 2013 Sexton and Clements decided to put DeBra on a performance improvement plan (“PIP”). Both Sexton and Clements presented her with the PIP in January 2014; Clements allegedly delivered the plan while Sexton sat in the room. The PIP identified the following areas for improvement: “[o]ut of balance frequency which requires additional research by her and management”; “[l]eaving cash in the currency counters during the balancing process; “[p]aying clients more money than the transaction required resulting in potential loss”; “[n]ot following proper procedures during the course of reversing transactions”; and “[p]roper execution of dual control procedures.” DE 43-9, Performance Improvement Plan, Page ID 448. The PIP expired on February 3, 2014; at that point, if DeBra had not reached the “expected level of performance,” the PIP informed her that she could be subject to “corrective action, up to and including termination.” Id.

DeBra testified that she was “surprised” to receive the PIP, even though she had been counseled by both Clements and Sexton regarding her December cash control errors. DE 43-37, DeBra Dep., Page ID 587. She also stated that she told Sexton she thought the PIP was unnecessary, since she had never before been formally disciplined during her time at Chase. According to DeBra, Sexton’s response was “well, what if you ended up being terminated and I had never given you an improvement plan and then I could have never given you a . . . written notice.” Id. Sexton denies making this statement.

During the PIP period (the month of January), DeBra made two errors: she left her coin vault unsecured at the end of her shift on January 14, and on January 16 she was $100 short, meaning that she had $100 less within her control than the teller express system indicated she should have had. According to the terms of the PIP, DeBra was to receive a “final review to assess the achievement of expected level of performance.” DE 43-9, Performance Improvement Plan,

Page ID 448. The date for the final review was set as February 3, 2014. Sexton did not recall whether he conducted a final review and admitted that he did not tell DeBra that she was no longer on the PIP when the PIP period ended.

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