Patricia Travers v. Cellco Partnership

CourtCourt of Appeals for the Sixth Circuit
DecidedSeptember 8, 2014
Docket13-6527
StatusUnpublished

This text of Patricia Travers v. Cellco Partnership (Patricia Travers v. Cellco Partnership) is published on Counsel Stack Legal Research, covering Court of Appeals for the Sixth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Patricia Travers v. Cellco Partnership, (6th Cir. 2014).

Opinion

NOT RECOMMENDED FOR FULL-TEXT PUBLICATION File Name: 14a0696n.06

No. 13-6527 FILED UNITED STATES COURT OF APPEALS Sep 08, 2014 FOR THE SIXTH CIRCUIT DEBORAH S. HUNT, Clerk

PATRICIA A. TRAVERS, ) ) Plaintiff-Appellant, ) ON APPEAL FROM THE ) UNITED STATES DISTRICT v. ) COURT FOR THE MIDDLE ) DISTRICT OF TENNESSEE CELLCO PARTNERSHIP, d/b/a VERIZON ) WIRELESS, ) ) Defendant-Appellee. )

BEFORE: ROGERS and GRIFFIN, Circuit Judges; and VAN TATENHOVE, District Judge.*

ROGERS, Circuit Judge. Patricia Travers worked at Cellco Partnership, d/b/a Verizon

Wireless, for two years and was terminated after taking several weeks of FMLA-approved

medical leave, and also after receiving a series of disciplinary warnings for repeated violations of

Verizon’s code of business conduct. Travers sued Verizon for interference and retaliation under

the FMLA and discrimination under the ADA. The district court granted summary judgment in

favor of Verizon and dismissed Travers’s complaint, and Travers appealed that decision. No

genuine issue of material fact exists and summary judgment was therefore proper.

From May 2008 until June 2010, Patricia Travers worked as a senior representative in

customer service for Cellco, which does business as Verizon Wireless. R. 1, at 2, PageID # 2;

R. 20-1, at 13, 30, PageID # 162, 179. During the final year of her employment at Verizon,

* The Honorable Gregory F. Van Tatenhove, United States District Judge for the Eastern District of Kentucky, sitting by designation. No. 13-6527 Travers v. Cellco Partnership, d/b/a Verizon Wireless

Travers suffered from migraine headaches and a heart condition, and as a result she took several

weeks of Family and Medical Leave Act (FMLA) leave. Travers was first approved for FMLA

leave for migraine headaches in November 2009. R. 1, at 3, PageID # 3; R. 20-2, at 6, 12,

PageID # 259, 265; R. 20-2, at 21–22, PageID # 274–75; R. 29-5, at 46, PageID # 747. Travers’s

migraines were so severe that once, in July 2009, she left work in an ambulance and had a

physician excuse her from work the following day. R. 31, at 1, PageID # 891.

Next, in March 2010, Travers began receiving treatment for a heart condition and again

requested FMLA leave. R. 20-2, at 24, PageID # 277; R. 29-5, at 41, PageID # 742; R. 29-1, at

27–28, PageID # 579–80. That year, Travers took approved intermittent FMLA leave on

February 9 and 12, 2010, and from approximately April 14–May 26, 2010 and from June 2–18,

2010. R. 1, at 3–4, PageID # 3–4; R. 20-1, at 4–6, PageID # 153–55; R. 29-5, at 46, PageID #

747. On June 2, 2010, Travers experienced heart palpitations while driving to work and, shortly

thereafter, lost consciousness in her car in the parking lot of her office. R. 1, at 4, PageID # 4; R.

29-1, at 33–35, PageID # 585–87. Travers began wearing a heart monitor to work, and

eventually, in March 2011, a cardiac defibrillator was implanted in her body to stabilize her heart

condition.

While employed at Verizon, Travers was subject to disciplinary action for violating

Verizon’s code of business conduct and attendance policy.1 Travers first received a “verbal

1 Verizon has a progressive disciplinary policy which begins with a verbal warning (“counseling”), then escalates to a written warning, then a final written warning, and ultimately possible review for termination. R. 29-2, at 5–6, PageID # 621–22; R. 39, at 1–2, PageID # 1285–86. Disciplinary actions for attendance, performance, and code of conduct violations are handled separately, and warnings remain in effect for different periods of time. R. 20-3, at 3,

-2- No. 13-6527 Travers v. Cellco Partnership, d/b/a Verizon Wireless

warning” in June 2009 for violating the code of business conduct because she was observed

improperly handling her voice mail account. R. 20-2, at 47–50, PageID # 300–03. The

following month, in July 2009, Travers received verbal “coaching” after she was thrice observed

proactively offering to waive mail-in rebates without the customers’ having requested to match

the online price. R. 20-2, at 49–50, PageID # 302–03. Verizon’s code of conduct prohibited

representatives in Travers’s position from proactively waiving mail-in rebates, and under the

code waiving such a rebate required supervisor approval. R. 20-6, at 26, PageID # 450; R. 20-3,

at 29, PageID # 340; R. 29-10, at 19, PageID # 876. Travers was reminded not to match online

rebates unless the customer requested it, was instructed to seek supervisor approval before

matching any online prices, and was notified that these instructions could result in corrective

action, up to and including termination. R. 29-3, at 3, PageID # 647. In August 2009, Travers

again proactively offered to waive mail-in rebates on three different customer calls, and offered

“a free phone at no cost to you,” when the promotion actually required a rebate. R. 20-1, at 37–

38, PageID # 186–87; R. 20-2, at 49–50, PageID # 302–03; R. 29-5, at 29–31, 50, 54–55, PageID

PageID # 314; R. 29-2, at 6, PageID # 622. Code of conduct violations may not start at a verbal warning, depending on the severity of the infraction. R. 29-2, at 6, PageID # 622. Code of conduct violations committed within the time frame of a prior disciplinary action and for the same behavior as the prior violation result in an escalation of the warning. R. 29-2, at 6, PageID # 622. For code of conduct violations, a verbal warning lasts three months, a written warning lasts six months, and a final written warning lasts nine months. R. 29-2, at 6, PageID # 622. However, unlike disciplinary actions for attendance and performance, which reset after the expiration of each warning, disciplinary actions for code of conduct violations do not restart after the expiration of the time frame for any specific warning. R. 29-2, at 7, PageID # 623.

-3- No. 13-6527 Travers v. Cellco Partnership, d/b/a Verizon Wireless

# 730–32, 751, 755–56. As a result, Travers received a written warning in September 2009,

which remained in effect for six months.2 R. 29-1, at 41–44, 46, PageID # 593–96, 598.

Ultimately, Travers received a final written warning for code of conduct violations in

March 2010 because on one call she proactively waived a rebate and represented the order as an

online price match, and on another call she inappropriately offered a free month of service

promotion.3 R. 20-2, at 51–52, PageID # 304–05; R. 20-3, at 15–17, PageID # 326–28; R. 20-2,

at 51–52, PageID # 304–05; R. 29-5, at 43, 56–57, PageID # 744, 757–58; R. 29-10, at 10–11,

13, 20–21, PageID # 867–68, 870, 877–78. The following month, on April 21, 2010, Travers

waived a mail-in rebate without notifying the customer and submitted the order for approval as

an online price match request from the customer, which it was not. R. 20-3, at 24–26, 31,

PageID # 335–37, 42; R. 29-5, at 38, PageID # 739; R. 29-10, at 8–9, PageID # 865–66. A

supervisor discussed the call with Travers, who remembered the caller but did not remember the

order or the rebate. R. 53-2, at 1, PageID # 1349. Travers disputes that she offered a rebate on

the April 21, 2010, call. R. 20-1, at 43, PageID # 192.4

2 Travers signed the warning but later denied proactively offering a rebate, didn’t remember the call, and disagreed with the warning. Around the same time as the September 2009 written warning, Travers failed a number of call audits, often for using incorrect discount reason codes and improperly applying discounts. R. 29-3, at 3, PageID # 647; R.

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