Office of the People's Counsel v. D.C. Water & Sewer Authority

CourtDistrict of Columbia Court of Appeals
DecidedApril 18, 2024
Docket22-AA-0449
StatusPublished

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Opinion

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DISTRICT OF COLUMBIA COURT OF APPEALS

Nos. 22-AA-0449, 22-AA-0450 & 22-AA-0469

OFFICE OF THE PEOPLE’S COUNSEL FOR THE DISTRICT OF COLUMBIA, PETITIONER/CROSS-RESPONDENT,

v.

DISTRICT OF COLUMBIA WATER AND SEWER AUTHORITY, RESPONDENT/CROSS-PETITIONER.

Petition for Review from the District of Columbia Water & Sewer Authority (Nos. 2021-424908 & 2022-78202)

(Janet W. Blassingame, Hearing Officer)

(Argued January 11, 2024 Decided April 18, 2024)

Scott H. Strauss, with whom Sandra Mattavous-Frye, Elizabeth Beltran, and Amanda C. Drennen were on the brief, for petitioner/cross-respondent.

Emil Hirsch, with whom Barbara K. Mitchell and Emily Green were on the brief, for respondent/cross-petitioner.

Before DEAHL, HOWARD, and SHANKER, Associate Judges.

SHANKER, Associate Judge: In 2021, District of Columbia residents Matthew

Roberts and Timothy Melham brought separate challenges to their water bills from

the D.C. Water & Sewer Authority (“D.C. Water”), suspecting that they were being

overcharged due to equipment malfunctions. A Hearing Officer denied both of their 2

requests for adjustments to their bills. The Office of the People’s Counsel for the

District of Columbia (“OPC”) appealed the Hearing Officer’s decisions to this court.

We hold that because OPC was not a party to the proceedings before the Hearing

Officer, it cannot appeal the Hearing Officer’s decisions. That power remains with

the consumers, Messrs. Roberts and Melham. Accordingly, we dismiss the appeals

for lack of standing.

I. Background

Messrs. Roberts and Melham disputed their water bills at different times and

in different proceedings. When they appealed D.C. Water’s denial of their claims to

a Hearing Officer, OPC served as counsel for both of them in two separate

administrative hearings before the same Hearing Officer and in the same month. The

Hearing Officer affirmed D.C. Water’s denial of the claims in both cases. OPC,

acting in its own name, petitioned this court for review of both cases. We ordered

the cases consolidated.

A. Mr. Roberts’s Case

Mr. Roberts noticed an uptick in his water bill tracing back to his July 2020

bill, which covered the month of June 2020. In April 2021, after he ruled out

potential innocuous causes, such as his new sprinkler system, he contacted D.C. 3

Water to ask about his situation. He wrote in his email to the agency: “something is

off with my water bill and need some help. My bills have drastically increased since

last June[,] and we are not doing anything different. Thoughts?” On D.C. Water’s

recommendation, Mr. Roberts hired a plumber to inspect his property. The plumber

found a broken toilet flapper, which they fixed. Yet the heightened water bills

persisted. Mr. Roberts asked the plumber to return and check for leaks, but the

plumber found nothing.

Having failed to resolve the issue, Mr. Roberts disputed his May 2021 bill and

stated that “[t]he origins of this [billing issue] started in June of 2020, so if we had

the option to, we would dispute the charges all the way to that point.” D.C. Water

denied his claim for the May bill and informed him that his dispute of all prior bills

was untimely. Mr. Roberts requested an administrative hearing to appeal D.C.

Water’s decision. While awaiting the administrative hearing, Mr. Roberts continued

to dispute his new bills.

In August 2021, D.C. Water tested Mr. Roberts’s water meter and concluded

that it was performing outside the acceptable range, registering at 101.77% (0.27%

above the maximum acceptable reading). D.C. Water then adjusted Mr. Roberts’s

bills for the months that he had timely disputed them (the months after April 2021),

totaling $386.56 in adjustments. D.C. Water did not adjust his remaining bills. 4

At the administrative hearing, where Mr. Roberts was represented by OPC,

the Hearing Officer affirmed D.C. Water’s denial of Mr. Roberts’s request for relief.

They explained that, in their view, multiple other factors could have “caused or

contributed to” the increase in Mr. Roberts’s bills. OPC petitioned this court for

review of the Hearing Officer’s determination. D.C. Water cross-petitioned for

review of Mr. Roberts’s case, arguing that the Hearing Office should have dismissed

Mr. Roberts’s claims for failure to timely dispute his bills.

B. Mr. Melham’s Case

Mr. Melham lives with his brother, Mark Melham, in a single-family

residence. Between February 11, 2021, and February 18, 2021, the water usage at

their residence spiked dramatically, reaching 37,000 gallons of water, roughly ten

times the normal usage. Before and after February 2021, the Melhams’ water bills

ranged from approximately $100 to $120. For the month of February, however, their

bill rose to around $780. Water usage receded to normal levels after February 18.

D.C. Water issued high-water-usage alerts on February 13 and 19 to inform the

Melhams of the heightened usage. The customers hired a plumber to inspect the

property, and the plumber found no leaks, running toilets, or other problems that

would cause such a spike. D.C. Water investigated the meter and found that it was

functioning within accepted parameters. Mr. Melham contested his February bill, 5

and D.C. Water declined to adjust it. Mr. Melham, represented by OPC, appealed

that decision to the Hearing Officer.

The Hearing Officer affirmed D.C. Water’s denial of Mr. Melham’s claim.

They explained that “the weight of the evidence was that the water usage occurred

and nothing was wrong with [D.C. Water’s] equipment.” Although Mr. Melham

had presented testimony from a mechanical engineer suggesting that only a digital

error could explain the increased water usage, the Hearing Officer concluded that

the “testimony was based upon speculation of a system error having occurred, and

[D.C. Water] refuted [the] testimony by testimony and evidence of no error notations

on the meter read log, testing of the water meter, and verification of the meter read

when the meter was pulled for testing.” OPC petitioned this court for review of the

Hearing Officer’s decision.

C. Procedural History

Both of OPC’s petitions were captioned “Office of the People’s Counsel For

the District of Columbia v. District of Columbia Water and Sewer.” The first

sentence of both petitions reads: “The Office of the People’s Counsel for the District

of Columbia . . . , the statutory representative of District of Columbia Ratepayers

and consumers with respect to water utility matters[ ], respectfully seeks review by

the District of Columbia Court of Appeals . . . .” The petitions refer to the respective 6

case number both in the heading and in the body of the petitions, and they identify

the cases as “In re: Matthew Roberts” and “In re: Timothy Melham,” respectively,

which is how the administrative hearings before the Hearing Officer were captioned.

After this court consolidated all three petitions (OPC’s two petitions and D.C.

Water’s cross-petition) into a single case, D.C. Water moved to dismiss. It argued

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