Mary Arnold v. UAL

CourtCourt of Appeals for the Seventh Circuit
DecidedJuly 25, 2025
Docket24-2179
StatusPublished

This text of Mary Arnold v. UAL (Mary Arnold v. UAL) is published on Counsel Stack Legal Research, covering Court of Appeals for the Seventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Mary Arnold v. UAL, (7th Cir. 2025).

Opinion

In the

United States Court of Appeals For the Seventh Circuit ____________________ No. 24-2179 MARY ANN ARNOLD, Plaintiff-Appellant, v.

UNITED AIRLINES, INC., Defendant-Appellee. ____________________

Appeal from the United States District Court for the Northern District of Illinois, Eastern Division. No. 1:22-cv-00405 — Charles P. Kocoras, Judge. ____________________

ARGUED APRIL 10, 2025 — DECIDED JUNE 27, 2025 ____________________

Before RIPPLE, HAMILTON, and PRYOR, Circuit Judges. RIPPLE, Circuit Judge. Mary Ann Arnold brought this action against her former employer, United Airlines (“United” or “the Company”), alleging unlawful discrimination and retal- iation under the Age Discrimination in Employment Act (“ADEA”) and the Illinois Human Rights Act (“IHRA”). Ms. Arnold also brought claims of a hostile work environ- ment and constructive discharge. After discovery, United filed a motion for summary judgment on all claims. The 2 No. 24-2179

district court granted this motion as to the discrimination claim, the retaliation claim, and the hostile work environment claim. The court dismissed the constructive discharge claim without prejudice as unexhausted. For the following reasons, we affirm the judgment of the district court. 1 I BACKGROUND A. Ms. Arnold worked in communications at United from March 14, 1994, until May 20, 2020. In 2017, she complained to United of age discrimination and of failure to promote be- cause of a disability. Around the same time, she complained that she experienced “retaliation, harassment, a hostile work environment, and denial of equal employment based on age and medical leave/disability.” 2 In 2018, she complained to the Company that her supervisor, Jones, had sexually harassed her. She originally submitted the sexual harassment com- plaint anonymously but then re-submitted it in her own name. United concluded that it could not substantiate her claims and took no disciplinary action against Jones. 3 Ms. Arnold received her 2018 mid-year review from Jones; he rated her “on track with peers.” 4 She is unable to state

1 The district court’s jurisdiction was predicated on 28 U.S.C. § 1331 and

our jurisdiction is secure under 28 U.S.C. § 1291. 2 R.44-1 at 74.

3 Ms. Arnold also filed a complaint with the Illinois Human Rights Com-

mission but later withdrew that complaint. 4 Plaintiff’s Responses to Defendant’s 56.1 Statement of Undisputed Ma-

terial Facts, R.46 ¶ 26. No. 24-2179 3

whether this review took place before or after she made her harassment complaint. During the investigation of the sexual harassment complaint, United placed Ms. Arnold under the supervision of Stephanie Millichap. Millichap wrote Ms. Ar- nold’s 2018 year-end review and her 2019 mid-year review but conferred with Jones when writing the reviews. The re- views contained a mix of positive and critical feedback. Spe- cifically, the 2018 year-end review said that Ms. Arnold should take [a] more assertive role and proactively build strategic comms [sic] plans …. You have a pas- sion for making sure the frontline gets what they need to be effective in their jobs, but you need to be proactive in identifying and solving the prob- lems so that our business partners can achieve that goal. 5 The 2019 mid-year review also noted that Ms. Arnold should work on certain time management skills. In September 2019, United reorganized its communica- tions functions. As part of this reorganization, the Company moved Ms. Arnold and her team to the Corporate Communi- cations department. United also changed Ms. Arnold’s title from Senior Staff Representative to Senior Writer. According to Ms. Arnold, this change altered her role from “project- based” to “data entry” work, resulted in “far less visibility and partner interaction,” and greatly increased her work- load. 6 The parties agree that “some of Arnold’s roles and

5 Id. ¶ 24.

6 Appellant’s Br. 6. 4 No. 24-2179

responsibilities changed[,] but the basic function of those po- sitions was the same in that they both dealt with internal cor- porate communications.” 7 United also removed Ms. Arnold from a project called “Core4.” The parties dispute whether the project was mostly complete at this point, but Ms. Arnold also submits that this removal “humiliated her and confused her business part- ners.” 8 According to Ms. Arnold, the project was reassigned to two younger employees. 9 After the reorganization, United initially assigned Ms. Ar- nold to be seated near Jones. Ms. Arnold maintains that a member of the human resources department declined her re- quest to move and “told her that she could resign and that she should consider whether she wanted to work at United long- term.” 10 United disputes the contents of this conversation. Ms. Arnold was eventually moved further away from Jones. 11 Notably, in October 2019, there was an email exchange among United human relations personnel. The participants discussed a seating change for Ms. Arnold, but there also was mention of offering Ms. Arnold an exit package. Eventually, however, this option was discarded as inappropriate, and the

7 R.46 ¶ 16.

8 Appellant’s Br. 7.

9 Ms. Arnold’s testimony that they were younger is the only evidence in

the record regarding the ages of the coworkers, and she does not allege their specific ages. See Appellee’s Br. 23, R.44-1 at 19. 10 Appellant’s Br. 7–8; see R.44-1 at 34–35, 79.

11 R.44-1 at 76. No. 24-2179 5

participants decided to “focus on performance” in dealing with Ms. Arnold. 12 In late 2019, Ms. Arnold received her first negative perfor- mance review, and she maintains that she was never in- formed of, or coached, on the mentioned deficiencies before the review.13 In the evaluation, her supervisors criticized her time and project management. One of her supervisors testi- fied that Ms. Arnold had difficulty meeting deadlines and ed- iting. 14 After the evaluation, her supervisors placed her on a Per- formance Improvement Plan (“PIP”). She claims that this PIP “constitutes an adverse action because it worsened Ms. Ar- nold’s employment with its excessive workload, unrealistic deadlines, public criticism, [and] reductive administrative tasks.” 15 She also claims that her supervisors “regularly cor- rected her in front of business partners and United leaders who previously approved and praised her work.”16 She be- lieves that she was generally treated unfairly. United and Ms. Arnold disagree on whether she success- fully completed the PIP. During one of the PIP check-ins, United personnel and Arnold discussed a list of instances of subpar performance that Ms. Arnold has admitted on the

12 R.47-13 at 1.

13 The parties dispute whether Ms. Arnold had ever been coached on im-

proving these deficiencies. 14 R.46 ¶ 36.

15 Appellant’s Br. 26.

16 Id. at 10. 6 No. 24-2179

record. 17 Ms. Arnold was scheduled to have a final meeting to discuss the PIP in May 2020, but the meeting was rescheduled three times. Ms. Arnold resigned on May 20, 2020, before she had her final PIP meeting. She referred to her resignation as an “involuntary retirement.” 18 In Ms. Arnold’s view, the PIP was abusive treatment and United “us[ed] the plan to force her out of the company due to her age and internal and external complaints.” 19 She also alleges that J.P., another employee who is approximately six years younger than her, had similar performance issues but received positive reviews and was not placed on a PIP. 20 B. Ms. Arnold brought this action against United in Illinois state court in 2021.

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