Lucille Collins v. Memphis Goodwill Industries, I

489 F. App'x 901
CourtCourt of Appeals for the Sixth Circuit
DecidedJuly 24, 2012
Docket11-5635
StatusUnpublished
Cited by4 cases

This text of 489 F. App'x 901 (Lucille Collins v. Memphis Goodwill Industries, I) is published on Counsel Stack Legal Research, covering Court of Appeals for the Sixth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Lucille Collins v. Memphis Goodwill Industries, I, 489 F. App'x 901 (6th Cir. 2012).

Opinion

RIPPLE, Circuit Judge.

Lucille Collins brought this action against her former employer, Memphis Goodwill Industries, Inc. (“Goodwill”). Ms. Collins alleged that Goodwill: (1) had discriminated against her based on her sex in violation of Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 2000e et seq., and of the Tennessee Human Rights Act (“THRA”), Tenn.Code Ann. § 4-21-101 et seq.; (2) had retaliated against her for engaging in protected activity in violation of Title VII and the THRA; and (3) had intentionally inflicted emotional distress upon her in violation of the common law of Tennessee. Goodwill moved for summary judgment on all counts, and the district court granted Goodwill’s motion. 1 Ms. Collins has appealed, and we now affirm the judgment of the district court. 2

I

BACKGROUND

A. Facts

Goodwill is a non-profit organization that provides job training and employment *903 to individuals with severe physical or mental disabilities. To that end, Goodwill enters into contracts with various governmental offices in the Memphis area to provide janitorial services. Over three-fourths of the workers that Goodwill employs to perform these duties are disabled. Willie Walker is Goodwill’s president, and Tony Martini is its CEO.

1. Ms. Collins’s Employment

In 2004, Goodwill acquired the contract for janitorial services at the federal building in Jackson, Tennessee. Ms. Collins had been the previous contractor’s project supervisor, and Goodwill retained her as a project manager. This position required her to “manage the workforce, inspect the buildings, handle customer complaints, and also interact with the customers to make sure that their needs were met according to contract standards.” 3 Her work was inspected by Layne King, who was responsible for Goodwill’s quality control. King testified that “[t]he work that [Ms. Collins] supervised was well done.” 4 It does not appear from the record that Ms. Collins supervised individuals with disabilities in this position.

According to King, someone “eom-plain[ed] about the way that [Ms. Collins] addressed the tenants” at the Jackson facility, which caused him to “talk[ ] to [Ms. Collins] about softening her approach a bit.” 5 Thereafter, someone from the Jackson federal building requested that Ms. Collins “be removed from the facility due to the fact that she was intimidating the ones that were working within the federal building.” 6 In an affidavit, however, Ms. Collins testified that she “worked without incident” during this period and that she “had no notice of any problems regarding how [she] spoke to employees” until several years later. 7 Nevertheless, in August 2006, Ms. Collins was transferred by Goodwill to work at the IRS building in Memphis, Tennessee. Walker testified that this transfer came at the request of the federal building employee noted above. Walker had not terminated Ms. Collins at that time because the customer had not provided names, details or “anything documented as to what [Ms. Collins] had done.” 8

Upon her transfer, Ms. Collins served as a trainer and was later named a quality control inspector. In her quality-control capacity, Ms. Collins “inspected the building to ensure that [Goodwill] w[as] meeting the contract requirements in [its] cleaning work.” 9 Ms. Collins’s work in Memphis was “meticulous[,] ... thorough and extremely well[-] documented.” 10

At some point in mid-to late-January 2009, the chief of the Building Delegation Section at the IRS building called Walker and “complained that some [Goodwill] employees had come to him and complained about Ms. Collins and also that some of the Internal Revenue [Service] staff had reported to him that they had observed her speaking harshly to some of [the] Goodwill *904 employees.” 11 Walker told the IRS representative that he “would look into the matter and get back with him.” 12 Within the next few days, Walker asked “Ms. Collins ... if there were any issues or any problems that [they] needed to talk about, and she said no.” 13 Walker did not bring up any of the complaints against her because he did not believe that he had enough details about what she was alleged to have done. Walker then asked another supervisor whether there were any issues, and she also said that there were none.

Walker informed the IRS representative that he “didn’t find anything that was out of the order [sic].” 14 Thereafter, the IRS representative sent Walker an email that “made it clear [to Walker] that there were issues as far as [the IRS representative] was concerned.” 15 The email provided, in pertinent part:

I wanted to inform you that my manager was approached by some Goodwill employees who were upset about the harsh manner in which Ms. Collins has been speaking with them. Early this month a similar report was levied by an IRS employee, where that IRS employee overheard Ms. Collins speaking harshly to a Goodwill employee.[ 16 ]

Walker later described his reaction to the email: “Now, I will take some action because he had actually put something in writing for me to refer back to.” 17

Walker spoke with approximately eight to ten employees on February 13 and asked, without mentioning anyone by name or accusing any individual of misbehavior, whether anyone had said anything harsh or cruel to them. The employees said that they had not experienced such behavior. Walker then “talked with [Ms.] Collins about the accusation that she was talking to other employees harshly” and “informed] her that this would not be tolerated by [anyone] working for Goodwill.” 18

After this investigation, Walker sent the IRS representative an email explaining that he “did not find anything that verifies that [Ms.] Collins missed treated [sic] any of the employees.” 19 Within two weeks of that email, the IRS representative informed Walker “that the problem still exists, and it has not been cared for.” 20

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Bluebook (online)
489 F. App'x 901, Counsel Stack Legal Research, https://law.counselstack.com/opinion/lucille-collins-v-memphis-goodwill-industries-i-ca6-2012.