Laing v. Volkswagen of America, Inc.

949 A.2d 26, 180 Md. App. 136, 2008 Md. App. LEXIS 64
CourtCourt of Special Appeals of Maryland
DecidedMay 29, 2008
Docket1040, September Term, 2007
StatusPublished
Cited by31 cases

This text of 949 A.2d 26 (Laing v. Volkswagen of America, Inc.) is published on Counsel Stack Legal Research, covering Court of Special Appeals of Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Laing v. Volkswagen of America, Inc., 949 A.2d 26, 180 Md. App. 136, 2008 Md. App. LEXIS 64 (Md. Ct. App. 2008).

Opinion

DAVIS, J.

Shortly after purchasing a 2004 Volkswagen Touareg, appellant, Calbert Augustus Laing, became dissatisfied with the vehicle and, nearly two years later, brought suit against appellee, Volkswagen of America, Inc., the manufacturer. In the complaint filed in February of 2006, appellant alleged three counts of statutory violations for breach of warranties under the Maryland Automotive Warranty Enforcement Act (Maryland Lemon Law) 1 and the Magnuson-Moss Warranty Act, a federal consumer protection oriented statute, for the alleged nonconformities. 2 In the third count, appellant *140 claimed a violation of the Maryland Consumer Protection Act, which proscribes unfair and deceptive trade practices. 3

Appellant filed suit regarding three specific defects of the vehicle, in which he claimed that appellee’s failure to remedy those conditions constituted the three mentioned statutory violations. On September 26, 2006, appellee moved for summary judgment. The circuit court denied the motion.

On June 6, 2007, the day trial was to have commenced, appellee renewed the motion for summary judgment at the conclusion of all the evidence. With a jury already empaneled, the circuit court found that the undisputed material facts as established by the submissions pursuant to Maryland Rule 2-501 (a) were insufficient to generate an issue of fact for the jury to decide. Without expert testimony establishing a defect, the circuit court determined that appellant failed to establish a warranty claim as a matter of law; summary judgment was therefore entered.

Appellant subsequently filed this appeal, raising the following issue, which we have rephrased and consolidated as follows:

Whether the circuit court erred in granting a motion for summary judgment upon finding that appellant failed to establish legally sufficient evidence to pursue his claims under the Magnuson-Moss Warranty Act, the Maryland Automotive Warranty Enforcement Act 4 and the Maryland Consumer Protection Act.

For the following reasons, we affirm the circuit court’s deci *141 sion that each cause of action 5 required appellant to prove a defective condition through expert testimony to generate a triable issue for the jury to decide.

FACTUAL BACKGROUND

In October of 2004, appellant purchased a demonstrator 6 2004 Volkswagen Touareg from Darcars College Park Volkswagen (Darcars), operating as College Park Motor Cars, Inc., an authorized dealership of appellee, for $44,584. The odometer had a reading of 5,289 miles at the time of sale. A “Limited New Vehicle Warranty” accompanied the sale of the vehicle and covered the remaining portion of the original new car warranty for four years or fifty thousand miles, whichever occurred first. The limited warranty provided for the repair or replacement of parts with defects in materials or workmanship, except for wheel alignment, tire balancing and repair or replacement of tires. Any Volkswagen dealership was authorized to perform the warranty services. Appellant also purchased a maintenance package from Darcars for $875, which stated an agreement that appellee would provide oil changes, tire balancing and rotation and seasonal inspections and appellant was obliged to avail himself of same as required. Appellant received a pamphlet, titled “Owner Information about Consumer Protection Laws,” with information regarding his *142 right to enforce warranties upon notifying appellee, in writing, of any nonconformity.

A. Service History

Over the course of two years, appellant took the vehicle to the dealership “something like [twenty-four] times” for repairs. Repair orders from the dealership document the complaints lodged by appellant on each of those occasions and detail the extent of the services performed. The complaints ranged from pieces of trim on the interior of the vehicle coming loose to more serious issues. The odometer registered approximately 23,000 miles during those two years when many of the “minor” problems were repaired, including the replacement of two broken pieces of trim, application of paint sealant and repair of a loose rail, air bag light, trim on the grill and the horn. According to appellant, there were three other “significant problems,” none of which has been resolved: the windshield wiper fluid emitted an odor that made appellant feel nauseous; the tires made “unusual” sounds; and the vehicle hesitated then surged after being stopped.

Virtually each time that the vehicle was taken to the dealer for servicing, the dealer rotated the tires at appellant’s request. Nearly every 3,000 miles, appellant scheduled oil changes and had general maintenance services performed as recommended by the manufacturer.

i. Window Washer Fluid

On January 20, 2005, three months after appellant purchased the vehicle, appellant complained to the dealership of odors from the window washer fluid and exhaust fumes. The dealer inspected the vehicle, but found no leaks. Appellant feared that, because window washer fluids contain poisonous substances, “constant inhaling of the substance can be a very serious health hazard.” Two months later, appellant returned to the dealership to complain again of the odor. This time, the dealership suggested that appellant utilize the recirculation setting on his heating and cooling system to prevent exterior odors from penetrating the interior of the vehicle. As part of *143 the services performed on that day, the dealer rotated the tires.

ii. Tires

On June 8, 2005, the dealer once again rotated the tires. Days later, appellant returned, this time complaining that the tires were making an “unusual sound.” Appellant claimed that, at first, the dealer did not “take the problem very serious[ly].” When appellant returned on June 22, 2005, one of the dealer’s technicians road tested the vehicle and concluded that the noise was caused by “cupping” or, in other words, the uneven wearing of the tread. The dealer informed appellant that cupping could not be corrected, but that it could be avoided by rotating the tires every 4,000 miles. Per appellant’s request, the tires were rotated and balanced.

On August 24,2005, rather than going directly to the dealer, appellant contacted “the people at Volkswagen” and persuaded them to pay to replace the tires. At that time, the odometer registered 14,714 miles. Appellee informed appellant that the tires were not covered under warranty, but agreed to replace two of the tires as a matter of goodwill as long as appellant paid for their installation.

The replacement of the two tires “temporarily” corrected the problem. Nearly 6,000 miles later, the cupping problem recurred. In early September of 2005, appellant contacted the manufacturer of the tires and persuaded it to replace the other two tires.

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Bluebook (online)
949 A.2d 26, 180 Md. App. 136, 2008 Md. App. LEXIS 64, Counsel Stack Legal Research, https://law.counselstack.com/opinion/laing-v-volkswagen-of-america-inc-mdctspecapp-2008.