Jenna M. Go v. Alclear, LLC

District Court, N.D. California·Decided January 8, 2026·No. 3:25-cv-08216·Unknown

Opinion

San Francisco Division JENNA M. GO, Case No. 25-cv-08216-LB

Plaintiff, ORDER GRANTING MOTION TO v. COMPEL ARBITRATION

ALCLEAR, LLC, Re: ECF No. 10 Defendant. Alclear, LLC — a biometric technology company offering screening services for travel and other industries — moved to compel arbitration of the plaintiff’s claims against it for various violations of the California Labor Code and Business and Professions Code. Alclear points to its processes requiring employees to sign an agreement requiring arbitration and to Clear Hub, its electronic document repository that automatically time stamps an employee’s Clear Hub transcript when a document is signed. The plaintiff responds that she does not remember signing an arbitration agreement and that, even if she had, Alclear has not produced a signed agreement, any agreement terminated when her employment ended, and the agreement is unconscionable. The court compels arbitration: the Clear Hub transcript shows that the plaintiff signed the agreement, the agreement still applies to the plaintiff’s claim after her employment ended, and the Alclear is a nationwide biometric technology company offering secure and expedited screening services in airline travel, sports, and other industries. It has employees called “ambassadors” who are stationed at airports and help verify the identities of customers using biometric data, like fingerprints and irises.1 The plaintiff was employed as an ambassador with Alclear at the San Francisco International Airport from December 2022 to September 2023.2 In January 2019, Alclear instituted its “Clear Happiness Commission Compensation Agreement,” a four-page document with an arbitration section requiring Alclear and its employees to submit all employment-related disputes to arbitration on an individual basis under the American Arbitration Association’s (AAA) rules for employment arbitration. The provision reads: 3.8 Arbitration. For good and valuable consideration, including continued at-will employment with Alclear, ability to participate in the Agreement and Alclear’s agreement to be bound by this provision, Ambassador agrees that any disputes arising out of or relating to this Agreement, or Ambassador’s employment with Alclear or termination, shall be resolved exclusively by final and binding arbitration on an individual basis before one neutral arbitrator. Any type of class, collective or multi-party claims are prohibited and the arbitrator will have no authority to alter the parties’ agreement in this regard or to consider or resolve any claim or issue or provide any relief on any basis other than an individual basis. The arbitration will be held in the county in which Ambassador last worked under the Model Rules for Arbitration of Employment Disputes of the American Arbitration Association (“AAA”). The parties voluntarily and irrevocably waive any and all rights to have any dispute heard or resolved in any forum other than through arbitration, including but not limited to, a jury trial. This does not limit the right of either party to apply to a court of competent jurisdiction for any provisional remedy pending the completion of arbitration consistent with applicable law. Alclear will bear all fees and costs unique to arbitration, including the Arbitrator’s fee and each party shall pay for its own attorneys’ fees and costs. However, the Arbitrator may award reasonable attorneys’ fees to the prevailing party in accordance with this Agreement or applicable law. The parties shall be entitled to any remedy which would have been available in court. Any award shall be in writing. Either party may bring an action in any court of competent jurisdiction to compel arbitration under this Agreement and/or to enforce an arbitration award. If, in any action to enforce this Agreement, a court of competent jurisdiction rules that any portion of the parties’ agreement to arbitrate is not enforceable, then the parties agree that this provision be severed and 1 Royer Decl. – ECF No. 10-2 at 2 (¶ 3). Citations refer to material in the Electronic Case File (ECF); pinpoint citations are to the ECF-generated page numbers at the top of documents. the remainder of the agreement be enforced. Nothing herein prevents Ambassador from filing a charge with an administrative agency.3 The Compensation Agreement contains a governing law section stating that “[t]he construction and operation of this Agreement are governed by the laws, rules, and judicial decisions of the State of New York, except as superseded by federal law or the laws of jurisdiction you work in.”4 The agreement “terminate[s] upon the earlier of CLEAR providing written notice to the Ambassador of termination of this Agreement, removal from the commission plan, or the end of the Ambassador’s employment with CLEAR; however, the terms of this Agreement shall survive such termination.”5 All Alclear hourly employees have been required to electronically sign the Compensation Agreement when starting their employment and upon circulation of any updated versions of the agreement.6 Since 2017, Alclear has maintained an electronic Learning Management System called “Clear Hub” to provide and store employment documents including agreements, onboarding documents, policies, and training documents, which can be retrieved through links on Clear Hub.7 To ensure the individual reviewing and signing documents on Clear Hub is the intended employee, the employee must log into Clear Hub using a Single Sign On and unique password that all new employees set up through Okta, an access management company. The employees then enter their name, password, and other personal information to complete the process of creating the Clear Hub record. Employees cannot access Clear Hub without entering their Single Sign On, and no one at Alclear can discover another individual’s unique password.8 Clear Hub automatically generates a time stamp on the employee’s Clear Hub transcript reflecting the date and time a document was signed, and Clear Hub administrators can generate exception reports or transcripts listing the policies and agreements that each employee has signed

Free access — add to your briefcase to read the full text and ask questions with AI

Jenna M. Go v. Alclear, LLC, (N.D. Cal. 2026).

Jenna M. Go v. Alclear, LLC (Jenna M. Go v. Alclear, LLC) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Dean Witter Reynolds Inc. v. Byrd
470 U.S. 213 (Supreme Court, 1985)
Pinnacle Museum Tower Ass'n v. Pinnacle Market Development (US), LLC
282 P.3d 1217 (California Supreme Court, 2012)
Brandwein v. Butler CA4/1
218 Cal. App. 4th 1485 (California Court of Appeal, 2013)
Mundi v. Union Security Life Insurance
555 F.3d 1042 (Ninth Circuit, 2009)
Bruni v. Didion
73 Cal. Rptr. 3d 395 (California Court of Appeal, 2008)
Marcus & Millichap Real Estate Investment Brokerage Co. v. Hock Investment Co.
80 Cal. Rptr. 2d 147 (California Court of Appeal, 1998)
Armendariz v. Found. Health Psychcare Servs., Inc.
6 P.3d 669 (California Supreme Court, 2000)
Heather Newton v. American Debt Services, Inc.
549 F. App'x 692 (Ninth Circuit, 2013)
Goldman, Sachs & Co. v. City of Reno
747 F.3d 733 (Ninth Circuit, 2014)
Ruiz v. Moss Bros. Auto Group
232 Cal. App. 4th 836 (California Court of Appeal, 2014)
Pinela v. Neiman Marcus Group, Inc.
238 Cal. App. 4th 227 (California Court of Appeal, 2015)
Sanchez v. Valencia Holding Co.
353 P.3d 741 (California Supreme Court, 2015)
Espejo v. Southern California Permanente Medical Group
246 Cal. App. 4th 1047 (California Court of Appeal, 2016)
Aldrich v. Superior Court
66 P. 846 (California Supreme Court, 1901)
Lorrie Poublon v. C.H. Robinson Co.
846 F.3d 1251 (Ninth Circuit, 2017)
Henry Schein, Inc. v. Archer & White Sales, Inc.
586 U.S. 63 (Supreme Court, 2019)
Brandon Hodges v. Comcast Cable Communications
21 F.4th 535 (Ninth Circuit, 2021)