Hughes v. Uber Technologies, Inc.

CourtDistrict Court, E.D. Louisiana
DecidedFebruary 21, 2024
Docket2:23-cv-01775
StatusUnknown

This text of Hughes v. Uber Technologies, Inc. (Hughes v. Uber Technologies, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. Louisiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hughes v. Uber Technologies, Inc., (E.D. La. 2024).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF LOUISIANA

SHARON HUGHES CIVIL ACTION

VERSUS NO. 23-1775

UBER TECHNOLOGIES, INC., ET SECTION “R” (4) AL.

ORDER AND REASONS

Defendants Rasier, LLC (“Rasier”) and Uber Technologies, Inc. (“Uber”) move to dismiss or, alternatively, to compel arbitration and stay the proceeding.1 Plaintiff opposes the motion.2 For the following reasons, the Court grants in part and denies in part the motion.

I. BACKGROUND

Plaintiff Sharon Hughes brought this personal injury action, alleging that she was injured while attempting to enter a vehicle operated by defendant Briana Gordon.3 On December 21, 2022, plaintiff’s daughter, Alisha Hughes, requested a ride for her and plaintiff through Uber’s “Rider App,” a software platform that allows users to request a vehicle when in need

1 R. Doc. 50. 2 R. Doc. 53. 3 R. Doc. 1-1. of transportation services.4 Gordon was dispatched by Uber to pick up the two women from the Marriott Hotel on Canal Street in New Orleans,

Louisiana.5 When Gordon arrived, she allegedly hit the vehicle’s accelerator while plaintiff had only one leg inside the car, knocking plaintiff to the ground.6 Plaintiff further alleges that Gordon ran her over with the car when she drove away.7 Plaintiff sued Gordon, Uber, Rasier, United Financial

Casualty Company, and GEICO Indemnity Company.8 According to documents submitted by Uber, Gordon entered into an independent contractor agreement with Rasier, a Delaware limited liability company

whose sole member is Uber.9 Plaintiff alleges that Uber and Rasier were negligent in screening, hiring, training, monitoring, and supervising Gordon, and that Uber and Rasier are vicariously liable for Gordon’s negligent actions.10 Plaintiff therefore asserts that Uber and Rasier are liable for

damages in solido with the other defendants under Louisiana law.11

4 R. Doc. 50-1 at 2-3. 5 Id. ¶¶ 3-4. 6 Id. ¶ 5. 7 Id. 8 R. Doc. 32. The Court granted GEICO Indemnity Company’s motion for summary judgment on December 11, 2023, dismissing GEICO from the action with prejudice. R. Doc. 52. 9 R. Docs. 18 & 18-1. 10 R. Doc. 32 at 2-4. 11 Id. at 4. Uber and Rasier now move to dismiss the action for lack of subject matter jurisdiction under Rule 12(b)(1) of the Federal Rules of Civil

Procedure or, alternatively, to compel arbitration and stay the action.12 They assert that plaintiff is bound to arbitrate her claims under a binding arbitration agreement in Uber’s Terms of Use.13 To use Uber’s Rider App, individuals must first download the application and create an Uber Rider

account.14 As part of this process, users must agree to Uber’s Terms of Use, which Uber occasionally updates or amends.15 Users must agree to the updated or amended terms to continue using the Rider App.16 Uber and

Rasier contend that before plaintiff’s daughter requested the ride on the date of the incident, she had expressly agreed to and accepted Uber’s December 2021 Terms of Use, as well as its Privacy Notice, which were available for her to access and review by hyperlink on a pop-up screen in the application.17

Specifically, when Uber updated its Terms of Use in December 2021, Uber Rider users were presented with a screen captioned, “We’ve updated our terms.”18 In larger, bolded font was a statement encouraging users “to read

12 R. Doc. 50. 13 R. Doc. 50-1. 14 Id. at 3. 15 Id. 16 Id. 17 Id. at 3-4. 18 R. Doc. 50-3 at 5. [Uber’s] updated Terms in full.”19 Below this statement were separate hyperlinks to the Terms of Use and Privacy Notice.20 Users were then

required to check a box and click “Confirm” in order to continue past the blocking pop-up screen and use the application.21 Next to the checkbox was the following bolded statement: “By checking the box, I have reviewed and agreed to the Terms of Use and acknowledge the Privacy

Notice.”22 Uber’s records reflect that plaintiff’s daughter checked the box and clicked the “Confirm” button on January 14, 2022, thereby assenting to the December 2021 Terms of Use.23

The Terms of Use contain a section captioned “Arbitration Agreement.”24 This section begins: “By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against Uber on an individual basis in arbitration as set forth in this Arbitration Agreement, and

not as a class, collective, coordinated, consolidated, mass and/or representative action.”25 The Arbitration Agreement covers any disputes, claims, or controversies related to “incidents or accidents resulting in

19 Id. 20 Id. 21 Id. 22 Id. 23 Id. at 3, 6. 24 Id. at 9-17. 25 Id. at 9. personal injury to you or anyone else that you allege occurred in connection with your use of the Services, . . . regardless of whether you allege that the

personal injury was experienced by you or anyone else.”26 The Agreement further provides that the Federal Arbitration Act (“FAA”) governs both the interpretation and enforcement of dispute resolution procedures, and that any dispute, claim, or controversy arising out of an incident or accident

resulting in personal injury shall be governed by the laws of the state in which the incident or accident occurred.27 The Arbitration Agreement also contains a delegation clause, which provides that “[o]nly an arbitrator, and not any

federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including without limitation any claim that all or any part of this Arbitration

Agreement is void or voidable.”28 Section 2(a)(5) of the Arbitration Agreement states that it applies to third-party claims:29 Application to Third Parties: This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your

26 Id. 27 Id. at 14. 28 Id. at 12-13. 29 Id. at 13. spouses, heirs, third-party beneficiaries and assigns, where their underlying claims arise out of or relate to your use of the Services. To the extent that any third-party beneficiary to this agreement brings claims against the Parties, those claims shall also be subject to this Arbitration Agreement.

The arbitration provisions in the December 2021 Terms of Use were in effect at the time plaintiff and her daughter called for the ride on the date of the incident. Based upon the Arbitration Agreement and the Application to Third Parties provision, Uber and Rasier assert that plaintiff is a thirty-party beneficiary who is bound to arbitrate her claims.30 They thus contend that the exclusive forum to adjudicate plaintiff’s claims is in arbitration and that the claims must be dismissed without prejudice for lack of subject-matter jurisdiction or stayed to permit the parties to arbitrate.31 Plaintiff responds that her claims against Uber and Rasier do not fall within the scope of the

Arbitration Agreement.32 The Court considers the parties’ arguments below.

30 R. Docs. 50 & 50-1. 31 R. Doc. 50-1 at 7. 32 R. Doc. 53 at 5-6. II. LEGAL STANDARD The FAA, 9 U.S.C. §§ 1-16, expresses a strong federal policy in favor of

enforcing arbitration agreements. See Dean Witter Reynolds, Inc. v. Byrd, 470 U.S. 213, 217-18 (1985); Southland Corp. v. Keating, 465 U.S. 1, 10 (1984); Moses H. Cone Mem’l Hosp. v. Mercury Constr. Corp.,

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