Flores v. DISH Network LLC

CourtDistrict Court, D. Arizona
DecidedJune 16, 2021
Docket2:19-cv-05293
StatusUnknown

This text of Flores v. DISH Network LLC (Flores v. DISH Network LLC) is published on Counsel Stack Legal Research, covering District Court, D. Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Flores v. DISH Network LLC, (D. Ariz. 2021).

Opinion

1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA

9 Melin Flores, No. CV-19-05293-PHX-ROS

10 Plaintiff, ORDER

11 v.

12 DISH Network LLC, et al.,

13 Defendants. 14 15 Melin Flores was working for DISH Network when she began having back pain and 16 missing days of work. The parties disagree on whether Flores’ supervisor knew of her 17 difficulties and whether he instructed Flores how to pursue options she might have under 18 the Family Medical Leave Act of 1993 or the Americans with Disabilities Act of 1990. It 19 is undisputed, however, that during an in-person meeting with her immediate supervisor 20 and another supervisor, Flores was told she was being fired for excessive absences. 21 According to one of the supervisors, during the meeting Flores tried to explain “something 22 along the lines of being in the hospital for passing a kidney stone” and that she was “slated 23 to go back to surgery or had to go back to the hospital, something along those lines.” (Doc. 24 47-1 at 70). That supervisor concluded Flores’ statements were sufficient to indicate Flores 25 might need leave or other accommodations. Despite reaching that conclusion, the 26 supervisor decided to proceed with the termination. (Doc. 47-1 at 70). Flores subsequently 27 filed this suit, alleging FMLA and ADA claims. 28 The parties have filed cross-motions for summary judgment. There are many factual 1 disputes but there is undisputed evidence establishing DISH’s liability under Flores’ 2 FMLA interference claim. Only DISH moved for summary judgment on the other claims 3 and DISH’s motion regarding those claims will be denied in large part. The parties will be 4 required to brief whether Flores is entitled to summary judgment on some of her other 5 claims. Finally, DISH’s counsel will be required to establish their summary judgment 6 arguments and factual positions had a good faith basis. 7 BACKGROUND 8 The parties’ cross-motions for summary judgment require the Court view the facts 9 differently depending on which motion is being resolved. Many of the facts, however, are 10 undisputed. Unless otherwise indicated the following facts are undisputed. 11 As of June 2018, Flores was working for DISH in a customer service position. (Doc. 12 49 at 1). Flores was subject to DISH’s “point-based attendance policy.” (Doc. 49 at 2). 13 Somewhat simplified, that policy awarded an employee one point if she had an 14 unauthorized absence and ½ point if she arrived late or left early. (Doc. 49-3 at 39). An 15 employee who accumulated eight points in a twelve-month period would be terminated. 16 The policy did not award points for absences, late arrivals, or early departures related to 17 FMLA leave or ADA accommodations. 18 If an employee was going to miss work or arrive late, she was required to call 19 DISH’s “attendance line.” (Doc. 49 at 2). That line was described by Flores’ direct 20 supervisor Brandon Brown as the number an employee would call to inform DISH she was 21 “not going to make it in, or whatever it may be, or [she is] going to be late.” (Doc. 49-3 at 22 26). The attendance line employee would then “code it either late or absent.” (Doc. 49-3 23 at 26). Regardless of what the employee said to the attendance line, the attendance line 24 employee would not take any steps regarding a possible entitlement to leave. (Doc. 49-3 25 at 30). That is, if an employee provided information that indicated the employee might 26 need FMLA leave or ADA accommodations, the attendance line employee would not take 27 any action. Instead, it was up to the employee calling the attendance line to request to be 28 1 transferred to a manager to discuss possible leave or accommodations. (Doc. 49-3 at 30).1 2 Instead of using the attendance line for situations where an employee might need 3 leave or accommodations, DISH tried to funnel all such situations to what it describes as 4 the “leaves line” or “leaves team.” The “leaves team” was reached through a telephone 5 number or email address administered by individuals at DISH’s corporate headquarters. 6 (Doc. 49-3 at 47). As explained by a DISH “senior human resources associate,” DISH had 7 an “open door policy” that allowed an employee in need of leave or an accommodation to 8 speak with the individual she “felt most comfortable with.” (Doc. 49-3 at 49). Thus, an 9 employee could speak to a human resources representative, a “manager, supervisor, site 10 leader, whoever they wanted to talk to to initiate the process.” (Doc. 49-3 at 50). Once an 11 employee spoke to such an individual, DISH’s policy was for the employee to be told she 12 “needed to explicitly contact the leaves team, whether that be via phone or via email, to 13 initiate the process.” (Doc. 49-3 at 50). When an employee contacted the leaves team, that 14 team would work with the employee regarding submission of appropriate paperwork. The 15 leaves team would then determine whether the employee was entitled to leave or 16 accommodations and, if needed, the leaves team would communicate the leave or 17 accommodation requirements to the employee’s supervisors. (Doc. 49-3 at 51). 18 According to DISH, the leaves team was advertised “on numerous posters across 19 the building,” there was information about the team on a website the employees could 20 access through their work computers, and there were business cards with information about 21 the leaves team “throughout the entire [work] site.” (Doc. 49-3 at 56). Employees were 22 also told about the leaves team during their “new-hire training.” (Doc. 49-3 at 56). Flores’ 23 supervisor claims he gave Flores a business card with information regarding the leaves 24 team on two occasions. (Doc. 49-3 at 13). According to Flores, however, she was unaware

25 1 Brown initially testified if an employee called the attendance line “and said they were in the hospital, usually those go over – [the attendance line] will transfer to a manager or 26 someone in a different position to handle that type of situation.” (Doc. 49-3 at 27). But during subsequent questioning, Brown clarified the burden was solely on the employee to 27 request to speak to someone else if she needed leave. Brown testified that when an employee calls and “it is a larger issue and they state that on the call . . . and they ask to 28 speak to someone about what they can do for attendance, that’s when they are transferred to someone else.” (Doc. 49-3 at 28) (emphasis added). 1 of the leaves team and the need to contact the leaves team if she needed leave or an 2 accommodation. (Doc. 47-1 at 18). 3 For purposes of summary judgment, it is important to stress that DISH’s human 4 resources employee described DISH’s policies as allowing an employee to raise a leave or 5 accommodation issue with “whoever” she was most comfortable with.2 Accordingly, an 6 employee was free to raise the possible need for leave with, for example, her direct 7 supervisor. Once she did, the direct supervisor was supposed to instruct the employee to 8 contact the leaves team. Accordingly, while DISH formally processed leave or 9 accommodation requests through the leaves team, there is no evidence an employee raising 10 an issue with supervisory personnel was contrary to DISH policy. 11 The relevant facts regarding Flores’ termination begin in November 2018. At that 12 time, Flores was working four ten-hour shifts, Friday through Monday. (Doc. 47-1 at 21). 13 At that time, Flores had already accumulated 6.5 points under the attendance policy. 14 Flores’ 6.5 points was close to the eight-point threshold for termination. (Doc. 49-3 at 80, 15 82). In late November 2018, Flores began experiencing “intense back pain” but she 16 continued to work. (Doc. 47-1 at 63). Brown admitted during his deposition that he “knew 17 [Flores] was having something” and Flores “mentioned . . . something with” back pain. 18 But Brown did not “dive into what” the issue was.

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Flores v. DISH Network LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/flores-v-dish-network-llc-azd-2021.