Emmanuel v. Handy Technologies, Inc.

992 F.3d 1
Court of Appeals for the First Circuit·Decided March 22, 2021·No. 20-1378P·Published·Cited by 11 cases

Opinion

United States Court of Appeals For the First Circuit

No. 20-1378 MAISHA EMMANUEL,

Plaintiff, Appellant,

v.

HANDY TECHNOLOGIES, INC., Defendant, Appellee.

APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MASSACHUSETTS

[Hon. Nathaniel M. Gorton, U.S. District Judge]

Before

Lynch, Thompson, and Barron, Circuit Judges.

Shannon E. Liss-Riordan, with whom Matthew Thomson, Michelle Cassorla, and Lichten & Liss-Riordan, P.C. were on brief, for appellant.

Michael Mankes, with whom Jennifer M. Duke and Littler Mendelson P.C. were on brief, for appellee.

March 22, 2021

BARRON, Circuit Judge. This appeal concerns Maisha Emmanuel's 2015 putative class action in the District of Massachusetts against Handy Technologies, Inc. ("Handy"), which is the operator of an online platform that enables users to retain the services of house cleaners and other providers of at-home services. The suit claims that Emmanuel and others in the putative class qualified as employees of Handy under both the Fair Labor Standards Act of 1938 ("FLSA"), 29 U.S.C. §§ 201-219, and Mass. Gen. Laws ch. 149, § 148B. The suit further claims, among other things, that, in consequence, Handy failed to pay them the minimum wage to which they were entitled under those measures for the work that they were retained to provide through Handy's online platform.

Handy moved to dismiss the suit and to compel individual arbitration pursuant to Federal Rule of Civil Procedure 12(b)(1) and 9 U.S.C. §§ 3, 4. Handy premised the motion on certain provisions that were set forth in an online contract ("the Agreement") that it claimed to have entered into with Emmanuel. The District Court granted that motion, and Emmanuel now appeals. We affirm.

I.

Emmanuel had worked as a nanny and house cleaner for a number of years before, in May 2015, she learned about Handy through indeed.com, a job posting website. She thereafter accessed

Handy's website and completed a form on it titled, "Home Cleaner Application."

To complete the online application form, Emmanuel was required to provide personal information; describe her availability and past work experience; recount how she learned about Handy; indicate whether she had access to a smartphone, the Internet, a car, and a bank account; and attest to her ability to work legally in the United States. Once the online form had been completed, the Handy website required Emmanuel to click a checkbox next to the words "I agree to Handy's Terms of Use" before she could proceed to the next page. That page then contained a box labeled "Submit Application."

The words "Terms of Use" were in blue font and were a hyperlink to a page with text appearing under those same words. The text set forth various terms, including a mandatory arbitration clause that was visible if one scrolled through the text on the screen.

Shortly after Emmanuel submitted the completed online application form through the Handy website, a Handy representative contacted her regarding an interview, which was conducted over the phone. She then attended an orientation session for Handy that was held in Boston, Massachusetts. At some point thereafter, she was also required by Handy as part of the application process to complete a background check.

Handy then provided Emmanuel with a personal identification number ("PIN") to access its app, which would enable her to connect with Handy customers who were seeking to retain house cleaners through the company's online platform. On May 14, 2015, Emmanuel used her smartphone to access that app with that PIN.

Upon opening the app, Emmanuel encountered a screen that she was required to review prior to proceeding to access further information on the app. The screen contained the following text:1

To continue, please confirm that you understand the following:

• I understand and acknowledge that I am a selfemployed contractor and not a Handy employee.

• I specifically desire and intend to operate as an independent contractor.

• I understand that I am responsible for all costs and expenses associated with operating as an independent contractor, including with respect to tools, insurance, materials, supplies and personnel.

• I understand and agree that, if at any time, I believe that my relationship with Handy is something other than an independent contractor, I agree to immediately notify Handy of this view.

• I understand that the Handy Service Professional Agreement has changed and that I need to carefully read the updated agreement on the following screen before agreeing to the new terms.

It is not clear from the record how much of the text was 1

visible to Emmanuel, given the specifics of her smartphone, without scrolling, but she makes no argument that this uncertainty bears on the issues before us.

To proceed beyond that screen, Emmanuel was required to click a blue button that read "Confirm" and that was placed below the bullet points. The only other button that she could have selected was a gray button reading "Click here to return to portal home and see the newest jobs."

Selecting the latter button would have refreshed the screen and displayed the bullet points again. Emmanuel selected "Confirm."

Emmanuel was then presented with a second screen. The top of that screen read: "To continue, please accept the revised Independent Contractor Agreement." Those words were followed by the title "HANDY TECHNOLOGIES, INC. SERVICE PROFESSIONAL AGREEMENT" and the initial sentences of the Agreement, which began:

This Service Professional Agreement . . . sets forth the terms and conditions whereby you, an independent service provider fully-licensed (to the extent required by applicable law) and qualified to provide the services contemplated by this Agreement . . ., agree to provide certain services (as described on Schedule 1) to third parties that may, from time to time, be referred to you via the web-based platform of Handy Technologies, Inc. . . . . BY USING THE HANDY PLATFORM (AS DEFINED BELOW), YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS SERVICE PROFESSIONAL AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS SERVICE PROFESSIONAL AGREEMENT, DO . . . .

The visible text on this screen ended mid-sentence, after the word "DO," and a fraction of the text in the following

line was visible prior to scrolling.2 There was no scroll bar in the interface but a user could read the Agreement in its entirety by scrolling with the aid of the touch screen.

Regardless of whether a user scrolled through the terms of the Agreement, a blue button labeled "Accept" was located at the bottom of the screen, partially obscuring the Agreement's text. The alternative to selecting "Accept" once more was to click a gray button, which again was labeled "Click here to return to portal home and see the newest jobs." Doing so would simply result in the same screen being refreshed.

Emmanuel testified that she did not scroll through the terms of the Agreement on the day that she downloaded the app. Had she done so, she would have found, at section twelve out of fifteen, a provision entitled "DISPUTE RESOLUTION; GOVERNING LAW."

The second paragraph of that section provided as follows:

Mandatory and Exclusive Arbitration. Handy and Service Professional mutually agree to resolve any disputes between them exclusively through final and binding arbitration instead of filing a lawsuit in court. This arbitration agreement is governed by the Federal Arbitration Act . . . and shall apply, including but not limited to, to any and all claims arising out of or relating to this Agreement, the Service Professional's classification as an independent contractor, Service Professional's

2 Here, too, the record is not clear as to whether the text on Emmanuel's phone screen displayed differently than the screenshots that are in the record, but she has not argued that her display differed in any meaningful way.

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Emmanuel v. Handy Technologies, Inc., 992 F.3d 1 (1st Cir. 2021).

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