TERRY, Associate Judge:
Daka, Inc., appeals from a judgment of the Superior Court in favor of James Breiner, a former Daka employee. Alleging age discrimination, Breiner filed suit against Daka under the District of Columbia Human Rights Act, D.C.Code §§ 1-2501 et seq. (1993) (“DCHRA”). After a five-day trial, the jury found that Bremer had not established a prima facie case of wrongful termination, but it returned a verdict in his favor on his age-related hostile environment claim, awarding him $10,000 in compensatory damages and $390,000 in punitive damages. Daka then filed a motion for judgment notwithstanding the verdict or, in the alterna-five, for remittitur. The trial court denied the motion, and Daka noted this appeal.1 Before us Daka argues that the evidence was insufficient to support Breiner’s hostile environment claim, that punitive damages should not have been awarded either as a matter of law or as a matter of fact, and that even if punitive damages were allowable, the court abused its discretion by denying the request for a remittitur. We are not persuaded by any of these arguments, and accordingly we affirm the judgment.
I. Factual BackgRound
At all times pertinent to this case, Daka was a contract food service provider2 for the Smithsonian Institution at its Museum of Natural History (“MNH”), Museum of American History (“MAH”), and National Portrait Gallery (“NPG”). In July 1987 Daka hired Louis Sakell to be the general manager of its Smithsonian account. His primary responsibility was to oversee food services for the three buildings and to ensure compliance by Daka with its food service contract. Because this was Daka’s biggest account,3 Sakell installed an additional tier of managers, to be known as building directors (one for each building), to supervise the operations in the three museums. In addition to overseeing branch managers, each building director’s responsibilities included staffing, sanitation, profitability, the quality of food service, and payroll and cash management.
In April 1990 Sakell hired James Breiner, who was then fifty-four years old, as building director of MNH.4 After the building director of MAH was reassigned to another city, Breiner was transferred, at Sakell’s request, to that position in October 1990. Because the food service responsibilities at MAH [89]*89were greater than those at MNH, Breiner received a raise in salary at that time. Daka fired Breiner little more than a year later, in November 1991, citing a precipitous decline in performance after his transfer to MAH. Thereafter Breiner filed this suit against Daka, seeking damages for age discrimination and intentional infliction of emotional distress.
At trial several former Daka employees testified on behalf of Breiner. Thomas Neff, a branch manager at MNH, was employed by Daka from January 1991 to July 1992. Although Neff worked in MNH and Breiner worked in MAH, two blocks away, the two men had frequent contact with each other from January to November 1991 during Daka’s weekly managerial meetings and, on occasion, when Breiner and others would get together in the MNH cafeteria. During these formal and informal meetings, Neff repeatedly heard Sakell make negative, age-related comments about Breiner.5 According to Neff, Sakell described Breiner as “over the hill,” referred to him as an “old fogey,” and said that he could not “get it up any more.” At the regular weekly meetings, Sa-kell would address Breiner in front of the other managers as the “senior citizen,” the “older guy,” or the “old fogey.” Although Sakell laughed at these remarks, no one else did. Breiner in particular did not laugh; according to Neff, “his face looked like a man who had to endure these insults because he wanted to keep his job.” Neff also testified that Sakell, not Breiner, initiated these comments.
Neffs testimony was corroborated by two . other branch managers, Jeffrey Gelfand and Alan Eaton. Gelfand, who worked for Daka from April 1991 to April 1992, said that it was not uncommon for Sakell to refer to Breiner as an “old man” or “old fart.” Eaton, who was in charge of the MAH staff cafeteria from January 1991 to June 1992, recalled one occasion when Sakell said to him, as Breiner approached, “Get the wheelchair out, here comes the old boy now.” According to Eaton, Breiner was also the target of similar comments made by other branch managers.
Breiner testified that his problems with Sakell began as early as the first job interview, when Sakell remarked to Bremer that finding a job at his age “must be tough.” About a month later, Sakell began to call Breiner an “old man” and insinuated that Breiner did not have the stamina at his age to walk to the other Smithsonian buildings. At the weekly managerial meetings, Sakell made remarks such as “Let’s have an opinion from the old man here,” “What’s your plan, old-timer?”, or “Old man, old man, this gray-haired man to my left, he’s as old as my father, you know_” Breiner denied initiating these comments, but admitted that he occasionally participated in them by referring to himself as an “old timer” who was from the “old school.”
As time went on, Sakell’s insults became more frequent and more caustic.6 Sometimes Sakell would “sort of’ laugh when making these remarks, but at other times he would not. Breiner “didn’t consider [the comments] to be a joke,” nor did he laugh; instead, he “sometimes just stared back at [Sakell] because he had said these things.” At least once, Sakell called Breiner an “old fuck,” and on another occasion he asked Breiner, “You’re not getting senile on me, are you?” Breiner became upset during this latter incident and told Sakell that he did not “appreciate that remark.” Sakell’s conduct persisted nevertheless. For example, on several occasions Sakell would criticize Breiner’s food selection at lunch by saying such things as “Is that what I’ve got to look forward to when I get to be your age and eat salads just like that?”
Sakell was not the only Daka employee who insulted Breiner with age-related comments. Meg McKenna, a branch manager at [90]*90MAH subordinate to Breiner, had known him from his days at Marriott and had always referred to him as “Mr. Breiner.” However, after a short while at Daka, she began to address him as “old man.” Greg Reeves, also a subordinate manager, called Breiner “old man.” Once when the two of them were serving a group of young female students in the public cafeteria, Reeves said to Breiner, “What are you looking at those girls for? You can’t do anything with them, you can’t even get it up any more.” Bremer told Reeves that he “ought to cool that kind of talk” and that he was not “supposed to use that kind of language.” In response, Reeves turned to another manager named Curry, who was standing nearby, and said, “The old man is criticizing me for talking and calling him an old man. Can you imagine that, Curry?”
Reeves’ belligerent attitude toward Breiner continued even in Sakell’s presence: On one occasion Reeves, in front of Sakell and a group of customers which included a number of high school students, said aloud, “Hey, Jim, look at that girl there. Can’t do nothing with that one, could you?” Breiner rebuked Reeves for using inappropriate language in front of customers, but Reeves turned to Sakell and said, “Lou, would you get this old fart out of my hair?” Bremer asked Sakell to admonish Reeves for his insubordination, but Sakell said, “Oh, you know Greg, he’s a pistol. He says that stuff all the time.” Breiner responded, “I don’t really appreciate that. I don’t feel like I’m old. What’s he calling me that for?”
Eventually, the persistent insults about his age “started to bother,” “irritate,” and “really hint” Bremer. He felt inadequate and wondered whether his job skills had eroded to the point that he was getting too old to do his job properly. He testified:
[I]t hurt me deeply because it had me thinking about myself much more, you know, was I really coming to the end of the road of employment, of working? [The comments] pictured me as being old all the time.... It just started to prey on my mind about maybe I’m getting old, and maybe I can’t do anything any more.
Bremer’s wife testified that, in the weeks before he was fired, her husband became moodier and his eating habits changed. He became obsessed with youthfulness, staying active, and losing weight. He gave up red meat and fattening foods and asked his wife if she thought he was getting old. In addition, he began to suffer from physical ailments, such as a persistent sore throat and prolonged episodes of strained breathing.
Because Daka did not have a formal grievance procedure, Bremer complained directly to Sakell on three separate occasions. He told Sakell that his comments were “against the law” and “illegal” and that he “should know better than that.” Despite these complaints, the frequency and severity of the age-related remarks increased to such an extent that Breiner began to record most of them on a piece of paper which he kept in his shirt pocket.7
In defense of its actions, Daka asserted that Breiner was fired because of his poor job performance. During the nineteen months that Bremer worked for Daka, his superiors began to have doubts about his managerial ability. Sakell wrote a memorandum to Breiner, which was introduced in evidence, about his failure to dispose of trash at MAH properly.8 Sakell was also upset that one of Breiner’s subordinate managers, Michael Dixon, had been submitting false time records and obtaining paychecks for two “ghost employees” who no longer worked for Daka, and that Bremer had not discovered [91]*91Dixon’s fraud for almost three months.9 Additional concerns were expressed by Sakell and others about Breiner’s apparent inability to manage subordinates and to ensure quality food service.10
With respect to the age-related comments directed at Breiner, Daka conceded that such remarks were made, but took the position that it was Breiner who initiated them, and that other employees merely responded in a friendly and joking manner. Mr. Sakell testified that after four or five weeks with Daka, Bremer became more comfortable with his colleagues and began to refer to himself as an “old man” or “old fart.” Sakell denied making most of the comments attributed to him by Bremer11 and denied criticizing Bremer’s performance on the basis of his age. However, Sakell admitted using such terms as “old fart” and “old timer,” but only after Breiner himself had used them in conversation. Any references to Breiner’s age were uttered purely in jest and were not inappropriate, in Sakell’s opinion, in the context of Daka’s informal work environment.
Pamela Leyseth, a branch manager at MNH during Breiner’s tenure at Daka, similarly testified that several managers made comments about Breiner’s age during company meetings, but that Bremer had initiated them by saying he was from the “old school.” Leyseth characterized these comments as made in a “joking” manner and that Breiner had responded “jokingly.” Leyseth herself, however, neither joined in them nor laughed at them because she did not think they were funny.
After hearing all the evidence, the jury returned a verdict for Daka oh Breiner’s claim of wrongful termination. The jury also found, however, that an age-related hostile work environment existed at Daka and found Daka liable for compensatory damages for emotional distress in the amount of $10,000. In addition, the jury awarded $390,000 in punitive damages, based on its finding (recorded on the verdict form) that Louis Sakell and his co-workers had “acted with evil intent or actual malice when they created a hostile work environment.”12
[92]*92II. The Hostile ENVIRONMENT Claim
Daka contends first that the trial court erred in denying its motion for judgment n.o.v. on the age-related hostile environment claim because there was insufficient evidence that an abusive atmosphere existed. Specifically, Daka argues that “Breiner was not subjected to unwelcome harassment, that remarks about his age were neither severely nor pervasively abusive, and that these remarks did not alter the conditions of his employment.” In our view, this line of argument is based on an overly selective reading of the record. Having reviewed the record as a whole, as we must, we are satisfied that there was sufficient evidence to support the jury’s findings.
A. Age-based hostile environment claims under the DCHRA
The DCHRA provides in part:
It shall be an unlawful discriminatory practice to do any of the following acts, wholly or partially for a discriminatory reason based upon the ... age ... of any individual:
(1) By an employer. To fail or refuse to hire, or to discharge, any individual; or otherwise to discriminate against any individual, with respect to his compensation, terms, conditions, or privileges of employment, including promotion; or to limit, segregate, or classify his employees in any way which would deprive or tend to deprive any individual of employment opportunities, or otherwise adversely affect his status as an employee....
D.C.Code § 1-2512(a)(1) (1997 Supp.).13
Relying significantly on federal cases interpreting Title VII of the Civil Rights Act of 1964, 42 U.S.C. §§ 2000e et seq. (1994),14 this court in Howard University v. Best, 484 A.2d 958, 981 (D.C.1984), held that “a plaintiff establishes a prima facie case of sexual harassment [under the DCHRA] upon demonstrating that unwelcome verbal and/or physical advances of a sexual nature were directed at him/her in the workplace, resulting in a hostile or abusive working environment.” See also, e.g., Estate of Underwood v. National Credit Union Administration, 665 A.2d 621, 640 (D.C.1995) (citing Best); Norman v. Gannett Co., 852 F.Supp. 46, 49 (D.D.C.1994). We conclude that the same test should apply, mutatis mutandis, in any DCHRA case in which a plaintiff alleges unlawful discrimination that takes the form of a hostile or abusive working environment. In other words, applying- the Best standard more genetically, a plaintiff such as Mr. Bremer has a viable hostile environment claim if he can demonstrate (1) that he is a member of a protected class, (2) that he has been subjected to unwelcome harassment, (3) that the harassment was based on membership in the protected class, and (4) that the harassment is severe and pervasive enough to affect a term, condition, or privilege of employment. ' Best, 484 A.2d at 978.15 [93]*93“More than a few isolated incidents must have occurred, and genuinely trivial occurrences will not establish a prima facie case.” Id. at 980 (citations and footnote omitted). However, “[n]o specific number of incidents, and no specific level of egregiousness” need be proved. Id. Whether the plaintiff has met his burden depends on the totality of the circumstances. Id. at 980-981. This means that in determining whether the DCHRA has been violated, “the trier of fact should consider ... the amount and nature of the conduct, the plaintiffs response to such conduct, and the relationship between the harassing party and the plaintiff.” Id. at 981.
Before applying the Best standard to this case, we must address two threshold issues: whether recent Supreme Court decisions modifying the elements of a hostile work environment claim under Title VII should be applied similarly to cases arising under the DCHRA, and whether a hostile environment theory is even appropriate for age-based claims. We shall consider each in turn.
As to the first issue, the parties disagree on whether actual emotional damage must be shown by a plaintiff when proving a hostile work environment claim under the DCHRA. Daka, relying on Howard University v. Best, supra, argues that Breiner not only must prove that a reasonable person would have found the work environment hostile and abusive, but also must present objective evidence of actual emotional damage. See Estate of Underwood, supra, 665 A.2d at 640. In Daka’s opinion, “a requirement of a showing of psychological harm” is particularly important with age-based claims “because age remarks, by their nature, are less invidious than remarks about other protected groups.” Breiner maintains, to the contrary, that two post-Resi decisions of the Supreme Court, Harris v. Forklift Systems, Inc., 510 U.S. 17, 114 S.Ct. 367, 126 L.Ed.2d 295 (1993), and Meritor Savings Bank v. Vinson, 477 U.S. 57,106 S.Ct. 2399, 91 L.Ed.2d 49 (1986), have superseded Best in this respect.
Harris and Meritor hold that a plaintiff in a Title VII action need not prove “a tangible psychological injury” in order to prove the existence of a hostile work environment. Harris, 510 U.S. at 21, 114 S.Ct. at 370 (citing Meritor, 477 U.S. at 64, 106 S.Ct. at 2404).16 The rationale for this holding is that abusive work environments, even those that do not seriously affect an employee’s emotional well-being, “can and often will detract from employees’ job performance, discourage employees from remaining on the job, or keep them from advancing in their careers.” Harris, 510 U.S. at 22, 114 S.Ct. at 371. Thus a plaintiff has an actionable hostile work environment claim under Title VII “[w]hen the workplace is permeated with ‘discriminatory intimidation, ridicule, and insult’ ... that is ‘sufficiently severe or pervasive to alter the conditions of the victim’s employment and create an abusive working environment’_” Id. at 21, 114 S.Ct. at 370 (quoting Meritor, 477 U.S. at 65, 67, 106 S.Ct. at 2405). Under this standard, a plaintiff must demonstrate both an objectively hostile or abusive environment, i.e., one that a reasonable person would find hostile or abusive, and a subjective perception by the plaintiff that the environment is abusive. But the plaintiff need not prove, in addition, that he or she suffered an actual psychological injury.
Certainly Title VII bars conduct that would seriously affect a reasonable person’s psychological well-being, but the statute is not limited to such conduct. So long as the environment would reasonably be perceived, and is perceived, as hostile or abusive ... there is no need for it also to be psychologically injurious.
[94]*94Harris, 510 U.S. at 22, 114 S.Ct. at 371 (citation omitted).
A quite persuasive, argument can be made that Harris has put a significant gloss on Best, or even that Harris has superseded Best to the extent that the two eases are inconsistent. We note first that this court, in deciding issues arising under the DCHRA, consistently relies upon decisions of the federal courts in Title VII cases as particularly persuasive authority. See, e.g., Benefits Communication Corp. v. Klieforth, 642 A.2d 1299,1301-1302 (D.C.1994); Arthur Young & Co. v. Sutherland, 631 A.2d 354, 361 n. 17, 367-368 (D.C.1993); American University v. District of Columbia Commission on Human Rights, 598 A.2d 416, 422 (D.C.1991). Even in Best itself we applied Title VII principles in resolving the plaintiffs discrimination claim. See 484 A.2d at 977-982. Second, the primary purpose of the DCHRA, to eradicate all employment discrimination,17 would be furthered by our following Harris and Meritor because the burden upon a plaintiff to establish a prima facie case would be a little less heavy than it was under Best, in that the plaintiff would no longer have to prove actual psychological injury. See Harris, 510 U.S. at 22, 114 S.Ct. at 370. Third, such a holding would be compatible with recent hostile environment cases brought in the District of Columbia under Title VII. See Park v. Howard University, 315 U.S.App. D.C. 196, 198, 71 F.3d 904, 906 (1995) (citing Harris), cert, denied, — U.S. -, 117 S.Ct. 57, 136 L.Ed.2d 20 (1996); Gary v. Long, 313 U.S.App. D.C. 403, 408-409, 59 F.3d 1391, 1396-1397 (1995) (citing Harris and Meritor), cert, denied, 516 U.S. 1011, 116 S.Ct. 569, 133 L.Ed.2d 493 (1995); Stoeckel v. Environmental Management Systems, Inc., 882 F.Supp. 1106, 1114 (D.D.C. 1995) (citing Harris). Moreover, in the only reported Superior Court decision since Har-ns, the court followed Harris after assuming that this court “would apply a similar standard and approach to the interpretation of the reach of the [DCHRA]”. Drake v. Henk-els & McKay, Inc., 123 Daily Wash. L. Rptr. 2217,2223 (D.C.Super.Ct.1995).
Having said all this, however, we conclude that we need not decide the point here. We note instead that the trial court’s instructions in this case, which were based on Harris and not Best (and therefore said nothing about actual psychological injury), elicited no complaint from either side. We therefore hold that Daka waived any objection it might have had to any arguable omission from the instructions. See Super. Ct. Civ. R. 31 (requiring specific objection to instructions before the jury retires).
Turning to the other preliminary question—whether an age-related hostile environment claim is viable under discrimination statutes such as the DCHRA—we find that only a few courts have considered this issue or anything close to it. Federal courts have done so under the Age Discrimination in Employment Act (ADEA), as amended, 29 U.S.C. §§ 621 et seq. (1994), and have unanimously held that hostile work environment claims are equally cognizable in an ADEA case as they are under Title VII. See, e.g., Sischo-Nownejad v. Merced Community College District, 934 F.2d 1104, 1109 (9th Cir.1991); Young v. Will County Dep’t of Public Aid, 882 F.2d 290, 294 (7th Cir.1989); Eggleston v. South Bend Community School Corp., 858 F.Supp. 841, 845-852 (N.D.Ind. 1994); Spence v. Maryland Casualty Co., 803 F.Supp. 649, 671 (W.D.N.Y.1992), affd, 995 F.2d 1147 (2d Cir.1993); Drez v. E.R. Squibb & Sons, Inc., 674 F.Supp. 1432, 1436-1437 (D.Kan.1987). These courts have concluded that, with no material difference between the ADEA and Title VII,18 there is no reason to differentiate between age discrimination [95]*95claimants and members of other protected groups when considering a hostile environment claim. An ADEA plaintiffs rights are simply protected by a different statute, but any claim that those rights have been violated is comparable in substance to a civil rights claim under Title VII. See, e.g., Drez, supra, 674 F.Supp. at 1486-1437.
The only state court decision we have found that addresses this issue under a state discrimination statute, Kelly v. Bally’s Grand, Inc., 285 N.J.Super. 422, 667 A.2d 355 (1995), reached a similar conclusion by adapting New Jersey’s sexual harassment hostile environment analysis “to fit an age animus claim-” Id. at 434, 667 A.2d at 362.19 Thus, under New Jersey’s equivalent of the DCHRA, a plaintiff claiming age discrimination “would have to establish that: (1) the complained-of conduct would not have occurred but for her age; (2) the conduct was severe or pervasive; (3) enough to make a reasonable older-aged person ... believe that; (4) the conditions of employment have been altered and the working environment is hostile or abusive.” Id. (citation omitted).
Like New Jersey’s anti-discrimination statute, the DCHRA was enacted to eliminate all discrimination in the workplace, not just sexual or racial discrimination. See D.C.Code § 1-2501 (statute is intended to “secure an end in the District of Columbia to discrimination for any reason” (emphasis added)). Since the elements of a prima facie discrimination claim may be reformulated according to the facts of each particular case, see McDonnell Douglas Corp. v. Green, 411 U.S. 792, 802 n. 13, 93 S.Ct. 1817, 1824 n. 13, 36 L.Ed.2d 668 (1973), we see no reason why age-based hostile environment claims should be treated differently from any other harassment claims under the DCHRA
Daka argues that Breiner’s hostile environment claim based on age-related harassment is novel and unprecedented, and should not be considered on the same footing as claims based on racial or sexual harassment because spoken remarks about age are less invidious than racial epithets or sexual slurs. Daka maintains that age-based harassment is less objectionable because “everyone progresses into the protected group”—in other words, we will all grow old sooner or later. On this point, Daka states in its brief:
Unlike a hostile environment sexual harassment claim that typically involves conduct, photographs, and even sexual advances, Breiner’s age-related hostile environment claim is based solely on verbal remarks. In this regard, it is more akin to claims arising from remarks or slurs denigrating a person’s race or national origin. But even so, age-related claims still stand apart, because membership in the protected age group is not membership in a minority group. To the contrary, everyone fortunate enough to enjoy a modicum of longevity will become a member of the protected age group.
Thus, Daka says, “even if references to Breiner as ‘old man’ or ‘old fart’ may have been impolite, they simply cannot be given the same legal significance as calling a woman a ‘bitch’ ... or using ... derogatory or hateful slurs and epithets” against members of another race.
We reject this argument, mainly because it is made in the wrong forum. The DCHRA prohibits all discrimination based on thirteen listed factors, including race, sex, and age. D.C.Code § l-2512(a). It does not draw any distinction among these thirteen factors, nor does it even hint that certain types of discrimination are deemed more serious than others. On the contrary, it makes unlawful all discrimination in the workplace in any of the thirteen categories. Since the Council of the District of Columbia has not seen fit to classify different types of discrimination in the manner suggested by Daka, this court is not free to declare that some kinds of discrimination are more or less unlawful than [96]*96other kinds. If Daka (or anyone else) believes the statute should so provide, the place to seek recourse is the legislature, not the courts.
B. Sufficiency of the evidence
Daka contends that its motion for judgment n.o.v. should have been granted. Because “[a] judgment notwithstanding the verdict is proper only in ‘extreme’ cases,” Oxendine v. Merrell Dow Pharmaceuticals, Inc., 506 A.2d 1100, 1103 (D.C.1986), we review the denial of such a motion deferentially. “Reversal is warranted only if ‘no reasonable person, viewing the evidence in the light most favorable to the prevailing party, could reach a verdict in favor of that party.’ ” Arthur Young & Co. v. Sutherland, supra, 631 A.2d at 363 (citations omitted); accord, e.g., Clement v. Peoples Drug Store, Inc., 634 A.2d 425, 427 (D.C.1993) (citing cases). In this case Breiner had to prove that he was subjected to unwelcome harassment based on his age, and that this harassment was so severe or pervasive as to alter the conditions of his employment by creating a hostile or abusive working environment. We hold that the evidence was sufficient to meet this burden of proof.
1. Unwelcome conduct
Daka’s strongest argument is that the evidence at trial showed that Breiner welcomed comments about his age. “Unwelcome” conduct is conduct which the employee did not solicit or invite and which the employee regarded as undesirable or offensive. Howard University v. Best, supra, 484 A.2d at 978. It is true, as Daka says, that much of the evidence on this issue was controverted. The record reveals that Breiner sometimes referred to himself in relatively mild age-related terms such as “old man” or “old school,” but it is less clear who initiated these remarks. Bremer and Neff both testified that Sakell uttered disparaging remarks first;20 Sakell and Leyseth testified to the contrary. What is obvious, however, is that even if Breiner did invite innocuous epithets such as “old man” or “old school,” the subsequent ridicule he received was much more egregious and offensive. It is also evident that Bremer sought to discourage this behavior by making it well known, especially to Mr. Sakell, that he found these insults inappropriate. On three separate occasions Bremer approached Sakell and told him his comments were “against the law” or “illegal.” But Sakell was undeterred by these complaints and, if anything, became more abusive toward Breiner. Not only did he insult Bremer in front of, and directly to, Breiner’s subordinates, but he also condoned Reeves’ improper conduct. Viewing the evidence in the light most favorable to Breiner, as we must, we conclude that there was sufficient evidence that the age-related comments were unwelcome, notwithstanding Daka’s evidence to the contrary. On this point there was clearly an issue for the jury to resolve.
2. Severe and pervasive abuse
There is no dispute that the conduct of Sakell and others was based on Breiner’s age. Daka maintains, however, that it was not sufficiently severe to warrant damages under the DCHRA. We find this argument wanting. Although the Harris and Best standards are not “mathematically precise,” Harris, supra, 510 U.S. at 22, 114 S.Ct. at 371, whether an environment is hostile or abusive can be determined by considering several factors, none of which in itself is dispositive. According to the Supreme Court, these may include:
the frequency of the discriminatory conduct; its severity; whether it is physically threatening or humiliating, or a mere offensive utterance; and whether it unreasonably interferes with an employee’s work performance. The effect on the employee’s psychological well-being is, of course, relevant to determining whether the plaintiff actually found the environment abusive. But while psychological harm, like any other relevant factor, may be taken into account, no single factor is required.
[97]*97Id. at 23, 114 S.Ct. at 371.21 Reduced to essentials, “the test is not whether work has been impaired, but whether working conditions have been discriminatorily altered.” Id. at 25, 114 S.Ct. at 372 (Sealia, J., concurring); accord, Oncale v. Sundowner Offshore Services, Inc., — U.S.-,-, 118 S.Ct. 998, 1001, 140 L.Ed.2d 201 (1998) (citing Harris); Meritor, supra, 477 U.S. at 67,106 S.Ct. at 2405. In this case the evidence was sufficient to show that they were.
Breiner described a series of events which occurred with significant frequency. The repetitive age-based slurs directed toward him were sufficiently pervasive to alter Breiner’s working conditions. They were demeaning from both an objective and a subjective point of view. Concededly, some of the remarks, such as “old timer” or “old fogey,” were rather innocuous. But other comments, especially those uttered by Sakell and Reeves, could reasonably be found to have been intentionally malicious. To question Breiner’s sexual prowess and his ability to perform his job in front of both customers and subordinates was intolerable. The evidence also showed that Sakell’s persistent ridicule seriously undermined Breiner’s ability to manage the cafeteria staff. Junior employees, such as Reeves and McKenna, began to emulate Sakell, treating Bremer in a similarly abusive fashion. The combined effect of these insults was a serious decline in Breiner’s morale and job performance. He testified that he felt inadequate and incompetent, and that the insults about his age “started to bother,” “irritate” and “really hurt” him. It was clear from Breiner’s numerous protests to Sakell and Reeves that he did not appreciate or welcome their age-based harassment. Viewing the evidence in the light most favorable to Breiner, as we must, we hold that it was sufficient to go to the jury on the question of whether this harassment altered the conditions of Breiner’s working environment.
The Supreme Court held in Meritor “that Title VII affords employees the right to work in an environment free from discriminatory intimidation, ridicule, and insult.” 477 U.S. at 65, 106 S.Ct. at 2405 (citations omitted). We see no reason not to recognize this same right under the DCHRA. Indeed, this court has stated, in a DCHRA case, that an employee has “the right to work in a decent environment and to earn a fair livelihood based on merit_” Arthur Young & Co. v. Sutherland, supra, 631 A.2d at 373. From the record before us, a jury could reasonably find that Breiner’s workplace was permeated with the kind of “intimidation, ridicule, and insult” which Meritor forbids, and that it was “sufficiently severe or pervasive ‘to alter the conditions of [his] employment and create an abusive working environment.’” Meritor, 477 U.S. at 67, 106 S.Ct. at 2405 (citations omitted). We therefore hold that the trial court did not err in denying Daka’s motion for judgment n.o.v.
III. Punitive Damages
Daka asks us to reverse the award of punitive damages on several grounds. None of its contentions persuades us that reversal is appropriate.
A. Availability of punitive damages as a matter of law
Daka first asserts that the trial court erred as a matter of law because “punitive damages may not be awarded under the DCHRA for a hostile environment claim based on age-related comments.... ” Despite our decision in Arthur Young & Co. v. Sutherland supra, which held without qualification “that punitive damages are available in civil actions under the DCHRA,” 631 A.2d at 372, Daka contends that this holding “does not necessarily extend to claims of age discrimination” since the cause of action in Sutherland a claim of sex discrimination, could have also been brought under Title VII. Daka asserts that because the Sutherland decision made “no mention ... of what remedies might be available for age discrimination claims,” and because the DCHRA is substantially patterned after federal law (which does not permit an award of punitive damages for age [98]*98discrimination claims),22 the trial court erred in permitting the jury even to consider an award of punitive damages. We emphatically reject this narrow reading of Sutherland.
In Sutherland this court, after examining the legislative history of the DCHRA, concluded that the legislature had specifically patterned the statute after both Title VII (which did not then allow punitive damages23) and the predecessor of 42 U.S.C. § 1981 (the Civil Rights Act of 1866, as amended in 1870, which did allow punitive damages). Id. at 370-372. Given the legislative history of the DCHRA and the “broad statutory language [in D.C.Code § l-2556(b) ] allowing the court to award ‘such relief as it deems appropriate,’ ” id. at 372, we held in Sutherland “that the Council of the District of Columbia, in enacting the DCHRA, intended to include punitive damages in the arsenal of available remedies for discrimination.” Id. at 371.
Contrary to Daka’s contention, there is nothing in the holding of Sutherland to suggest that it was limited solely to sex discrimination claims. Subsequent cases arising under the DCHRA have drawn no such distinction. See Reese v. United States, 24 F.3d 228, 232 (Fed.Cir.1994) (gender discrimination and sexual harassment); Shepherd v. American Broadcasting Cos., 862 F.Supp. 486, 500 (D.D.C.1994) (racial and sexual discrimination), vacated on other grounds, 314 U.S.App. D.C. 137, 62 F.3d 1469 (1995). Daka’s attempt to bolster its argument by analogizing the DCHRA to the ADEA must fail because the ADEA specifically limits its enforcement, see 29 U.S.C. § 626(b), while the DCHRA does not. We are convinced that an award of punitive damages in an appropriate case under the DCHRA would serve the statute’s “broader purpose of eliminating discrimination in society.” Holt v. Life Care Services Gorp., 121 Daily Wash. L. Rptr. 1517, 1522 (D.C.Super.Ct.1993). Accordingly, to dispel any lingering doubts, we now explicitly hold that punitive damages are available in all discrimination cases under the DCHRA, “subject only to the general principles governing any award of punitive damages.” Sutherland, 631 A.2d at 372 (citation omitted).
B. Factual support for the punitive damages award
We turn to Daka’s alternative argument that there was insufficient evidence of “the indispensable element of malice” to support the jury’s award of punitive damages. Daka insists that the record “contains a wealth of evidence of good faith” on its behalf, precluding exemplary damages. We disagree with Daka’s assessment of the evidence.
The twofold purpose of punitive damages is to punish unlawful conduct and to deter its repetition. See BMW of North America, Inc. v. Gore, 517 U.S. 559, 567, 116 S.Ct. 1589, 1595, 134 L.Ed.2d 809 (1996); Pacific Mutual Life Insurance Co. v. Haslip, 499 U.S. 1, 15, 111 S.Ct. 1032, 1041, 113 L.Ed.2d 1 (1991);24 Sutherland, supra, 631 A.2d at 372. This court has held, therefore, that punitive damages may be awarded only when the defendant acted with a mental state which in Sutherland we characterized as “evil motive or actual malice.” Id. Other cases have used different language, but they all make clear that the requisite mental state goes well beyond a mere intention to be annoying or unpleasant. E.g., Vassiliades v. [99]*99Garfinckel’s, Brooks Brothers, Miller & Rhoades, Inc., 492 A.2d 580, 593 (D.C.1985) (“outrageous conduct which is malicious, wanton, reckless, or in willful disregard for another’s rights” (citations omitted)); Harris v. Wagshal, 343 A.2d 283, 288 (D.C.1975) (“willful and outrageous conduct”). In general, this state of mind “need not (and usually cannot) be proven by direct evidence, but may be inferred from all the facts and circumstances of the case_ Once the necessary malice is established, the amount of punitive damages is left to the jury’s discretion.” Robinson v. Sarisky, 535 A.2d 901, 906 (D.C.1988) (citations omitted).
In this case, although the issue is a fairly close one, we are satisfied that there was sufficient evidence of malice or evil motive to support the jury’s award of punitive damages.25 Because there was no formal grievance procedure at Daka, Breiner directly told Sakell, at least three times, to stop making age-based comments because they were “against the law” or “illegal.” Instead, Sakell persisted in his ridicule, condoned or encouraged other Daka employees when they made similar remarks, and did nothing to improve the workplace environment. The tone and context of all the remarks, taken together, would support a finding that Sakell deliberately intended to humiliate and embarrass Breiner, even though he knew (because Breiner told him) that his remarks were unlawful. Indeed, the fact that Sakell persisted in his hostile comments even after Breiner urged him to stop is perhaps the strongest single piece of evidence supporting the jury’s finding of malice. As in Sutherland, “the evidence did not merely show that [Daka] was a rather unpleasant place for [older employees] to work because of the benighted .attitudes of some of the senior staff.” 631 A.2d at 372-373.
Rather, it established that supervisory personnel both participated in and otherwise condoned conditions in which [Breiner was] subjected to [age-based] comments on a regular basis. This offending conduct was not the product of chance, mistake, or ignorance. It manifested itself in one of the most pernicious ways possible: by depriving its victim[ ] of the right to work in a decent environment....
Id. at 373. Viewed in the light most favorable to Breiner, the evidence was sufficient to support a finding by a reasonable jury that Sakell’s—i.e., Daka’s—conduct was accompanied by the requisite degree of malice or evil motive to justify an award of punitive damages.
IV. RemittituR
Finally, Daka contends that the trial court abused its discretion in denying its motion for a remittitur of the compensatory and punitive damage awards. The court rejected Daka’s arguments that the jury’s award of compensatory damages was not supported by the evidence and that the award of punitive damages was grossly excessive, concluding instead that the sums awarded were “reasonable” in light of the jury’s finding that Breiner had met his burden of proving a hostile work environment.
[100]*100“This court will not reverse the trial court’s denial of a motion for ... remittitur unless the trial court has abused its discretion.” Safeway Stores, Inc. v. Buckmon, 652 A.2d 597, 606 (D.C.1994) (citations omitted). Moreover, “[w]e are particularly reluctant to substitute our judgment for that of the trial judge who was present at and observed the entirety of the ... trial.” Capitol Hill Hospital v. Jones, 532 A.2d 89, 93 (D.C.1987); see Safeway Stores, Inc., 652 A.2d at 606 (trial judge “heard and considered all the evidence, and was in the best position to evaluate the propriety of the verdict”).
A trial court has discretion to grant a remittitur when the verdict is so large that it is “beyond all reason or ... so great as to shock the conscience.” Williams v. Steuart Motor Co., 161 U.S.App. D.C. 155, 166, 494 F.2d 1074,1085 (1974) (citation omitted); accord, e.g., International Security Corp. v. McQueen, 497 A.2d 1076, 1081 (D.C.1985); Vassiliades, supra, 492 A.2d at 594; Wing-field v. Peoples Drug Store, Inc., 379 A.2d 685, 687 (D.C.1977) (citing Williams). In such a case, however, the verdict must be “so inordinately large as obviously to exceed the maximum limit of a reasonable range within which the jury may properly operate.” Grading v. Reilly, 214 F.Supp. 234, 235 (D.D.C.1963). While Daka and Breiner both cite cases involving higher or lower damage awards to bolster their contentions about this verdict, we have held that excessive verdicts should not be measured strictly on a comparative basis. Instead,
[e]aeh case in this area necessarily rises or falls on its own facts and the trial court in ruling on the question of whether or not a jury verdict is excessive must determine on the totality of facts before it whether it was the result of passion, prejudice, or mistake.
May Department Stores v. Devercelli, 314 A.2d 767, 775 (D.C.1973); see also Safeway Stores, 652 A.2d at 606.
A. Compensatory damages
With respect to the $10,000 compensatory damages award, Daka argues that trial court abused its discretion because “the evidence showed that the emotional distress suffered by Breiner as a result of the hostile work environment, if any, was too insignificant to justify the jury’s award....” We disagree. “Throughout the trial, the jury heard testimony evincing the individualized intangible injury that [Breiner] suffered— namely, humiliation and other emotional harm.” Carter v. Duncan-Huggins, Ltd., 234 U.SApp. D.C. 126, 139, 727 F.2d 1225, 1238 (1984). Breiner testified that the insulting behavior of his supervisor and co-workers made him feel inadequate and inept. His wife said that he suffered both mentally and physically in the weeks before he was fired.26 The derogatory comments to which Breiner was subjected on a regular basis, especially those of Mr. Sakell, “constitute the stuff of which a claim for humiliation and emotional harm is composed.” Id. (citations omitted). Given our limited and highly deferential scope of review and the trial court’s broad discretion, we have no basis for holding that the compensatory damages award was excessive. ‘We are satisfied that ... the award reasonably reflected injuries which [Breiner] actually suffered despite their intangibility.” Id.
B. Punitive damages
Daka argues that the trial court abused its discretion in denying its motion for a remitti-tur of the punitive damage award, which was thirty-nine times the amount of compensatory damages. According to Daka, this award “fails fundamental standards of fairness and due process, and is not justified by the purposes punitive damages are designed to serve.” The trial court ruled, however, that the jury’s award of punitive damages was not excessive, noting that it was less than five percent (actually less than three percent) of [101]*101Daka’s gross income at the worksite.27 “That the punitive award is thirty-nine ... times the compensatory award is thus insufficient reason to disturb the jury’s wisdom in matters of human relations and behavioral modification, matters the jury sits superbly qualified to judge.”
“Because the purpose of punitive damages is to punish a tortfeasor and deter future conduct, the amount of such damages should be enough to inflict punishment, while not so great as to exceed the boundaries of punishment and lead to bankruptcy.” Jonathan Woodner, supra note 25, 665 A.2d at 941 (citations omitted); see also BMW of North America, Inc. v. Gore, supra, 517 U.S. at 567, 116 S.Ct. at 1595. Although there is no “mathematical bright line” for determining whether a particular award is constitutionally fair, Pacific Mutual Life Insurance Co. v. Haslip, supra, 499 U.S. at 18, 111 S.Ct. at 1043, as a matter of due process such awards must not be “grossly out of proportion to the severity of the offense and have some understandable relationship to compensatory damages.” Id. at 22, 111 S.Ct. at 1045.28 But such disproportion must be clearly shown. “Only when an award can fairly be categorized as ‘grossly excessive’ in relation to [legitimate punitive] interests does it enter the zone of arbitrariness that violates [due process].” Gore, 517 U.S. at 568, 116 S.Ct. at 1595.
Under the Supreme Court’s recent decision in Gore, the reasonableness of an award of punitive damages is to be determined by three “guideposts”: (1) the reprehensibility of the defendant’s conduct, (2) the difference between the actual or potential harm suffered by the plaintiff and the punitive damages award, and (3) the difference between the punitive damages and any potential civil or criminal penalties. Id. at 573, 116 S.Ct. at 1598; see also Haslip, supra, 499 U.S. at 23-24, 111 S.Ct. at 1046-47; TXO Production Corp. v. Alliance Resources Corp., 509 U.S. 443, 460,113 S.Ct. 2711, 2721, 125 L.Ed.2d 366 (1993). Following these guideposts, we reject Daka’s contention that the damages awarded in this ease were so grossly excessive as to deprive them of due process of law.
First, a reasonable jury could surely find that Daka’s conduct in this ease was sufficiently reprehensible to merit a sizable sanction. The evidence showed that an unprofessional atmosphere of insult and ridicule permeated Daka’s worksite. Most of the harmful conduct in this case involved upper management, i.e., Mr. Sakell; those incidents not directly involving Sakell could not have escaped Daka’s notice. When Breiner complained to Sakell about his remarks and told him that they were unlawful, Sakell’s response was to continue the insults. The trial court concluded that Bremer “was subjected to severe and pervasive abusive conduct” and that Sakell’s actions “substantially diminished [Bremer’s] ability to be effective, let alone comfortable or fulfilled.”
Second, Breiner was found to have actually suffered in the amount of $10,000. While the ratio of punitive to compensatory damages, thirty-nine to one, may “raise a suspicious judicial eyebrow,” TXO, supra, 509 U.S. at 481, 113 S.Ct. at 2732 (O’Connor, J., dissenting), the Supreme Court in TXO upheld an award of $19,000 in compensatory damages and $10 million in punitive damages, a ratio of more than five hundred to one. In Gore, on the other hand, the Court reversed an award of $4,000 in actual damages and $2 million in punitive damages, a ratio of five hundred to one. Read together, TXO and Gore reaffirm what the Court said in Haslip: “We need not, and indeed we cannot, draw a mathematical bright line between the constitutionally acceptable and the constitutionally unacceptable that would fit every case.” 499 [102]*102U.S. at 18, 111 S.Ct. at 1043.29 Moreover, Sakell testified that Daka made $8.5 million a year at the three Smithsonian sites alone. As the trial court noted, the $390,000 punitive damages award represents a mere 2.9 percent of Daka’s income from the Smithsonian during the time of Breiner’s employment. Because it is so small in relation to Daka’s total income, we conclude that it does not “exceed the boundaries of punishment and lead to bankruptcy.” Jonathan Wood-ner, supra note 25, 665 A.2d at 941.
Third, we look to the difference, if any, between the punitive award and the civil or criminal penalties authorized. While the DCHRA does not limit allowable damages, federal law caps all damage awards for employment discrimination under Title VII at $300,000 when the employer has more than 500 employees, as Daka does. See 42 U.S.C. § 1981a (b)(3)(D) (1994). But Title VII is not the only source for the DCHRA, as we explained in Sutherland, 631 A.2d at 371-372. Therefore, although we often look to Title VII for guidance when interpreting the DCHRA, we are not necessarily bound by Title VII’s strictures, particularly when it comes to damages (again as we explained in Sutherland). Of course, the total amount of damages awarded here, $400,000, is above the maximum available under Title VII. But because of the need to deter future misconduct of the sort presented on this record, we think the additional $100,000 is not so excessive as to render the jury’s award unconstitutional, especially when there is no ceiling on the damages available under the 1866 and 1870 Civil Rights Acts on which the DCHRA is also based.
Thus, under all the circumstances, and particularly in light of the Supreme Court decisions in Gore, TXO, and Haslip, as well as our own ease law governing punitive damages generally, we hold that the jury’s award of punitive damages was not excessive. We note also that the jury was properly instructed—without objection—on when punitive damages are appropriate, what their purpose is, and what to consider in fixing their amount. The instruction also told the jury to use “calm discretion and sound reason” and not to be “influenced by sympathy for or dislike of any party in the case.” See note 12, supra. Such an instruction, in our view, weighs strongly in favor of the reasonableness of the award.
For these reasons we find no abuse of discretion in the trial court’s denial of Daka’s motion for remittitur.
V. Conolusion
The judgment of the trial court is in all respects
Affirmed.