Cisco Systems, Inc. v. Dexon Computer, Inc.

District Court, N.D. California·Decided June 21, 2022·No. 3:20-cv-04926·Unknown

Opinion

CISCO SYSTEMS, INC., et al., Case No. 20-cv-04926-CRB

Plaintiffs,

ORDER GRANTING MOTION TO v. DISMISS COUNTERCLAIMS AND DENYING LEAVE TO FILE DEXON COMPUTER, INC., et al., FOURTH AMENDED COUNTERCLAIMS Defendants.

Plaintiffs Cisco Systems, Inc. and Cisco Technology, Inc. (collectively “Cisco”) sued Defendant Dexon Computer, Inc. (“Dexon”) for trademark infringement, trademark counterfeiting, false designation of origin, unfair business practices under California law, and unjust enrichment. The Court previously dismissed Dexon’s eleven counterclaims with leave to amend. The Court then dismissed Dexon’s four amended counterclaims, noting that it would permit only one more chance to amend. Dexon now alleges six counterclaims: declaratory judgment, Lanham Act false advertising, intentional interference with contractual relations, intentional interference with prospective economic advantage, trade libel, and trade libel per se. Dexon also moves for leave to file a fourth amended answer, insisting that it recently uncovered new information that would strengthen its counterclaims. Cisco moves to dismiss. The Court GRANTS the motion to dismiss and DENIES the motion for leave to amend. A. Facts 1. Cisco and Dexon hardware products in routing, switching, and networking. See December Order (dkt. 87) at 1-2. Cisco has an “Authorized Channel Network” through which it sells products to “Authorized Channel Partners” or “Authorized Resellers.” Third Am. Countercl. (“TAC”) ¶ 122 (dkt. 107). “Within this ‘Authorized’ network, Cisco exerts strict control over how, and at what prices, its ‘Authorized’ partners can buy and sell Cisco products.” Id. On the secondary market, Cisco hardware is sold at lower prices. Id. ¶ 118. Dexon is a secondary-market reseller of computer networking products that sells “new, refurbished, and discontinued hardware” by Cisco and others. Id. ¶ 119. 2. Alleged Misrepresentations Cisco’s hardware contains “embedded software” that is necessary for the hardware to function. Id. ¶ 125. Cisco represents that secondary-market hardware is governed by an “End User License Agreement” (“EULA”) that restricts transfer and use of the embedded software. Id. ¶ 126. Cisco further represents on its “relicensing website” and in its communications with customers that these embedded software licenses are not transferrable and that any Cisco hardware purchased on the secondary market must be relicensed. Id. ¶¶ 129-130. Dexon alleges that these representations are false because the initial purchase of the embedded software is a sale and not governed by the EULA. Id. ¶ 134. In its second amended counterclaims, Dexon alleged that EULA cannot govern the products Dexon sells because, when Cisco sells the initial hardware, it does not obtain assent to the license. See Second Am. Countercl. (“SAC”) (dkt. 92) ¶ 146; id. ¶ 126 (alleging that Cisco makes the EULA available online and informs users where it is but “does not require or mandate that end users acknowledge, read, accept or provide any affirmative assent to” it); see also TAC ¶ 139 (similar). In its third amended counterclaims, Dexon adds some additional details in support of its claim that Cisco does not obtain assent to the license. Dexon alleges that Cisco’s notice to customers about the EULA has “varied through the years,” from 2009 to today. have been routinely ignored as unnecessary or superfluous by experienced IT professionals.” Id. ¶¶ 150, 151. At some “unknown time,” Cisco stopped providing a copy of the EULA and instead added a paper notice directing the purchaser to a website URL containing the EULA. Id. ¶¶ 152-53. Dexon includes pictures of the exterior packaging for an example Cisco switch. Id. ¶ 145. Because the EULA is only on the inside of the product packaging, it can be accessed only after the product has been purchased and opened. Id. ¶ 146. Dexon alleges that, in the absence of a valid EULA, every initial transaction constitutes a “sale” of both the hardware and software. Id. ¶ 157. Consequently, any subsequent claim by Cisco that the embedded software is governed by the license is “false or misleading.” Id. Dexon alleges that it has “lost sales of products that would have been made but for” Cisco’s representation that secondary-market hardware is bound by the EULA and requires a new license. Id. ¶ 161. 3. Cisco’s Brand Protection Team As in the second amended counterclaims, Dexon alleges that Cisco employs “a team of ‘Brand Protection’ employees” who “intervene with resellers and end users in cases where they are either contemplating the purchase of product, or have ordered product, from the secondary market.” Id. ¶ 162. Because of Cisco’s actions, Dexon’s customers have “refused to pay for certain Cisco goods, have returned and/or cancelled orders for such goods, have removed Dexon’s bids from contention for business, and have ceased doing business with Dexon on other products and/or altogether.” Id. ¶ 216. Dexon alleges that it has suffered damages, including the cancellation of pending orders, loss of opportunity to bid on projects, and the loss of entire relationships with many of its top customers. Id. ¶ 181. Dexon describes, in nearly identical terms as in its previous pleading, the following four interactions between Cisco and Dexon’s customers. First, as of July 2019, Fort Bend Independent School District (FBISD) had entered into a written contract with Dexon for the purchase of over $1.3 million in new Cisco equipment. Id. ¶ 165. On or about July 9, Sean O’Brien, a member of Cisco’s Brand the Cisco authorize reseller program” and “[c]ustomers purchasing most Cisco goods outside of Cisco’s authorized sales channels would not automatically have a license to use the software.” Id. ¶¶ 166, 167. The letter stated that the Dexon-purchased products “may not come with a valid software license,” so “Cisco recommends that you return these goods for a refund, along with any other Cisco products received by the vendor, and replace the items with authorized Cisco products sold via an authorized reseller.” Id. ¶¶ 166, 167. FBISD believed that the equipment “may not be new and that it would not be able to use such products due to the absence of a ‘valid software license,’” so it cancelled its contract with Dexon. Id. ¶ 168. Dexon newly alleges that this was “especially egregious” because, “on information and belief,” these products were phones that do not require a separate license to operate. Id. ¶ 169. Second, on or about March 14, 2019, Tim Casto, a member of Cisco’s Brand Protection Team, sent a letter to Dexon customer Lockridge Grindal and Nauen (Lockridge) stating that “six switches” Lockridge had purchased from Dexon were “counterfeit.” Id. ¶ 170. (According to Dexon, Cisco now alleges that only four of the six switches are counterfeit. Id.) The letter stated that “Dexon is NOT a member of the Cisco Authorized Reseller Program,” that “[r]egardless of what Dexon claims, and regardless of whether its Cisco product is used or is in new sealed boxes, ANY Cisco product it supplies is consider unauthorized.” Id. ¶ 171. It then stated that no product obtained from Dexon comes with a “valid software license.” Id. ¶ 171. Lockridge believed that all six of the switches were counterfeit, that they would not work, and that they lacked the required licenses. Id. ¶ 172. As a result, Lockridge demanded a refund, and Dexon lost all future business opportunities from Lockridge. Id. Third, on or about January 27, 2020, Casto sent an email to Accuray Inc. stating that some of the products it had purchased from Dexon on the secondary market “did not have a valid software license.” Id. ¶ 173. The email stated that “Cisco . . . determined that the items are genuine” but that the items lacked a valid software license because they correspondence, Accuray believed that the product would not work and that it lacked the required licenses necessary to work. Id. ¶ 174. “As a result,” Accuray

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