Arkray America, Inc. v. Navigator Business Solutions, Inc.

CourtSuperior Court of Delaware
DecidedJune 9, 2021
DocketN20C-12-012 MMJ CCLD
StatusPublished

This text of Arkray America, Inc. v. Navigator Business Solutions, Inc. (Arkray America, Inc. v. Navigator Business Solutions, Inc.) is published on Counsel Stack Legal Research, covering Superior Court of Delaware primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Arkray America, Inc. v. Navigator Business Solutions, Inc., (Del. Ct. App. 2021).

Opinion

IN THE SUPERIOR COURT OF THE STATE OF DELAWARE

ARKRAY AMERICA, INC., ) ) Plaintiff, ) ) v. ) C.A. No. N20C-12-012 MMJ [CCLD] ) NAVIGATOR BUSINESS ) SOLUTIONS, INC., AND N’WARE ) TECHNOLOGIES, INC., ) ) Defendants. )

Submitted: March 29, 2021 Decided: June 9, 2021

On Defendant N’Ware Technologies, Inc.’s Motion to Dismiss Counts III, V, and VII of the Complaint GRANTED IN PART and DENIED IN PART

On Defendant Navigator Business Solutions, Inc.’s Motion to Dismiss Counts IV and VI of the Complaint DENIED

On Defendant Navigator Business Solutions, Inc.’s Motion for a More Definite Statement DENIED

OPINION

Jennifer C. Wasson, Esq., Carla M. Jones, Esq., Potter Anderson Corroon LLP, Wilmington, Delaware, Julia E. Markley, Esq. (Argued), Nathan R. Morales, Esq., Perkins Coie LLP, Portland, Oregon, Lindsey Dunn, Esq. (Argued), Perkins Coie LLP, Denver, Colorado, Attorneys for Plaintiff ARKRAY America, Inc.

1 Stephen J. Kraftschik, Esq., Christina B. Vavala, Esq., Polsinelli PC, Wilmington, Delaware, Eric E. Lynch, Esq., Jonathan G. Brinson, Esq. (Argued), Polsinelli PC, Phoenix, Arizona, Attorneys for Defendant Navigator Business Solutions, Inc.

Scott B. Czerwonka, Esq., Wilks Law, LLC, Wilmington, Delaware, Mark K. Thompson, Esq. (Argued), MKT Law PLC, Minneapolis, Minnesota, Attorneys for Defendant N’Ware Technologies, Inc.

JOHNSTON, J. 2 FACTUAL AND PROCEDURAL CONTEXT Parties This case arises from the performance of a business software system.

Plaintiff ARKRAY America, Inc. (“ARKRAY”) is a Delaware corporation with its

principal place of business in Edina, Minnesota. 1 Defendant Navigator Business

Solutions, Inc. (“Navigator”) is a Utah corporation with its principal place of

business in Pleasant Grove, Utah.2 Defendant N’Ware Technologies, Inc.

(“N’Ware”) is a Delaware corporation with its principal place of business in

Dover, New Hampshire.3

ARKRAY’s Business Software Needs

ARKRAY is a major manufacturer and distributor of diabetes testing and

management supplies.4 ARKRAY’s business practices are highly regulated by the

United States Food and Drug Administration.5 Additionally, many of ARKRAY’s

clients impose specific requirements on how orders are filled.6

In order to ensure compliance with all manufacturing and distribution

requirements—such as documenting the batch and serial numbers of the finished

devices in each sale, and tracking which devices are under warranty—ARKRAY

1 Compl. ¶ 6. 2 Id. ¶ 7. 3 Id. ¶ 8. 4 Id. ¶ 13. 5 Id. ¶ 14. 6 Id. ¶ 13. 3 purchased a fully integrated Enterprise Resource Planning (“ERP”) system. 7

ARKRAY needed an ERP system that would “[p]rovide an advanced Warehouse

Management System (WMS) for inventory receiving, inventory movement, order

management, order replenishment, and hand-held scanners for all inventory

transactions” and “[p]rovide advanced technical customer service functionality to

handle initial telephone calls from customers, field service technician dispatching,

complaint handling, and travel and material invoicing.”8

ARKRAY Enters into Agreements with Navigator and N’Ware

Navigator provides software and consulting services to manufacturers and

businesses in various industries.9 In early 2015, Navigator and ARKRAY began

discussing an arrangement whereby Navigator would provide ARKRAY with the

necessary ERP system.10 On April 27, 2015, Navigator visited ARKRAY’s

facilities in Edina, Minnesota.11 During this meeting, ARKRAY and Navigator

discussed ARKRAY’s operations and software needs.12 Navigator told ARKRAY

that it could design and implement an ERP system that would meet ARKRAY’s

requirements.13

7 Id. ¶ 18. 8 Id. 9 Id. ¶ 7. 10 Id. ¶ 19. 11 Id. ¶ 20. 12 Id. 13 Id. 4 During the discussion stage, Navigator proposed a second meeting at

ARKRAY’s facilities and suggested that a representative from N’Ware also

attend.14 N’Ware provides custom “add-on” software and consulting services.15 A

Navigator representative told AKRAY that N’Ware was “the expert” and a “‘best

of breed’ partner for warehouse management.”16 Navigator and N’Ware visited

ARKRAY’s facilities on June 15, 2015.17 During this meeting, ARKRAY

reiterated the specifies of its operations and software needs.18 Navigator indicated

that it understood ARKRAY’s requirements and could provide an adequate

software system.19

On September 25, 2015, Navigator sent ARKRAY an initial proposal

document setting forth its recommendation for an SAP BusinessOne ERP system

with nine software add-ons.20 One of the recommended add-ons was a warehouse

management program—LISA Distribution (“LISA”)—developed by N’Ware.21

Navigator represented that this configuration of base software and add-ons would

meets ARKRAY’s needs.22

14 Id. 15 Id. ¶ 8. 16 Id. ¶ 20. 17 Id. ¶ 22. 18 Id. 19 Id. 20 Id. ¶ 24. 21 Id. 22 Id. 5 After negotiations and various proposal documents, ARKRAY entered into

an agreement with Navigator on February 24, 2016. Navigator agreed to provide

software and consulting services (the “Agreement”). 23 ARKRAY additionally

entered into a license agreement with N’Ware to utilize the LISA program on April

6, 2016 (the “License Agreement”).24

ARKRAY Terminates the Agreement

Following execution of the Agreement and the License Agreement,

Navigator began working on ARKRAY’s ERP system.25 Navigator failed to meet

various deadlines as set out in the Agreement. 26 ARKRAY provided extensions to

Navigator.27 However, Navigator still failed to provide and test a successful

software system by May 2017.28

ARKRAY notified Navigator and N’Ware—orally and in writing—about

various issues with the Navigator system as a whole and with the N’Ware LISA

add-on.29 On June 6, 2017, ARKRAY wrote a letter to Navigator, listing flaws in

the system. ARKRAY asked Navigator to complete nine tasks within 30 days.30

The June 6th letter also notified Navigator that ARKRAY viewed the system’s

23 Id. ¶ 30. 24 Id. ¶ 34. 25 Id. ¶ 38. 26 Id. ¶ 41. 27 Id. 28 Id. ¶ 42. 29 Id. ¶ 45. 30 Id. ¶ 46. 6 failures as a material breach of the Agreement and gave Navigator 30 days to cure

the defects.31 Thirty days later, the issues with the system had not been cured.32

ARKRAY terminated the Agreement with Navigator on July 21, 2017. 33

Procedural History

In October 2019, the parties entered into mediation to resolve various

disputes stemming from the Agreement and License Agreement.34 After mediation

was unsuccessful, ARKRAY filed suit in Minnesota on May 27, 2020.35 The

Minnesota action was dismissed based on forum non conveniens grounds, and

because ARKRAY failed to properly serve Navigator. 36

ARKRAY filed suit in this Court on December 1, 2020. ARKRAY asserts

the following claims: (1) breach of contract against Navigator; (2) breach of

warranty against Navigator; (3) breach of warranty against N’Ware; (4) fraudulent

misrepresentations against Navigator; (5) fraudulent misrepresentations against

N’Ware; (6) violation of the Minnesota Unfair Trade Practices Act (UTPA) against

Navigator; and (7) violation of the Minnesota UTPA against N’Ware.

Navigator filed a Motion to Dismiss Counts IV and VI of the Complaint on

January 13, 2021. Navigator also filed a Motion for a More Definite Statement on

31 Id. ¶ 47. 32 Id. ¶ 48. 33 Id. 34 Nav. OB at 7. 35 Id. 36 Id. 7 the same day. N’Ware filed a Motion to Dismiss Counts III, V, and VII on January

29, 2021.

STANDARD OF REVIEW

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Arkray America, Inc. v. Navigator Business Solutions, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/arkray-america-inc-v-navigator-business-solutions-inc-delsuperct-2021.