§ 27-10.4-1. Motor vehicle appraisal provision.
(a) When the insurance company and the insured or claimant shall fail to agree as to the
amount of the loss, the insured or claimant has the right to exercise the independent
appraisal process outlined in this section.
(1) The insured or claimant, and the insurer, shall each select their own disinterested
Rhode Island licensed appraiser at their own expense. The insurer's chosen appraiser
shall inspect the damaged motor vehicle within four (4) business days after the written
demand is received, provided the damaged motor vehicle is on the premises of the repair
shop when the request is made.
(2) If the insurer's appraiser fails to inspect the damaged motor vehicle within four
(4) business days the insurer shall forfeit its right to inspect the damaged vehicle
prior to repairs, and negotiations shall be limited to labor and the price of parts
and shall not, unless objective evidence to the contrary is provided by the insurer,
involve disputes as to the existence of damage or the chosen manner of repair. The
time limitations set forth in this subsection may be extended by mutual agreement
between the auto body repair shop and the insurer.
(b) If the two (2) appraisers are unable to resolve the dispute between the insurance
company and the insured or claimant, then the two (2) appraisers shall submit to each
other their best proposal to resolve the disagreement.
(1) If the proposals differ by fifteen percent (15%) or less, the amount of the loss shall
be the midpoint between them.
(2) If the proposals differ by more than fifteen percent (15%), then, within three (3)
business days, the appraisers shall submit the names of three (3) disinterested Rhode
Island licensed appraisers to each other. The appraisers will endeavor to agree on
the selection of one of the proposed candidates to act as umpire.
(3) In the event the parties are unable to agree on a candidate to act as umpire, the
insured or claimant shall choose an independent association for arbitration such as
the American Association of Arbitrators or similar association to provide an umpire.
(4) The umpire shall render a decision within five (5) days of appointment.
(5) The agreement by the parties, or the umpire's decision, will be binding on the parties,
except for supplemental allowances for hidden damage, parts price increases, or any
other reasonable charges related to the loss that have not already been paid for.
(6) If the insured or claimant initiates this appraisal provision and the final award
exceeds the insurer's original offer by more than twenty-five percent (25%), the insurer
must reimburse all of the insured or claimant's appraisal costs. If the difference
is less than twenty-five percent (25%) the parties shall split the cost of the umpire.
(7) If the appraiser selected by the insurer, insured, or claimant does not comply with
the provisions of § 27-9.1-4 and chapter 10.1 of this title or any other applicable Rhode Island law or regulation, their appraisal shall be
deemed null and void and excluded from consideration from the umpire.
(8) For the purposes of this section a "disinterested Rhode Island licensed appraiser�
means a motor vehicle damage appraiser licensed pursuant to chapter 10.1 of this title who has not performed an appraisal, received payment or compensation of any type
from the claimant or insured, or the insurer, in the previous thirty (30) days.
(9) For the purposes of this section an "insurer'' means any "insurerâ€� as defined in § 27-9.1-2.
(10) Any appraiser that does not qualify as a "disinterested Rhode Island licensed appraiser�
may be allowed by mutual agreement of both the parties.
(11) Neither party shall waive any rights under the applicable insurance policy which are
not part of the appraisal process.
(c) The insurer shall not engage in any act or practice of intimidation, coercion, threat,
or misrepresentation of consumer rights, for or against an insured person, claimant,
or entity chosen in this process.