In this subdivision:
I."Act" means any action of any individual, facility, or government agency including any failure or refusal to act by such individual, facility, or government agency.
II."Administrator" means any person who is charged with the general administration or supervision of a facility whether or not such person has an ownership interest and whether or not such person's functions and duties are shared with one or more other persons.
III."Complaint" means a problem, concern, issue, or situation identified or received by the office that is made by, or on behalf of, residents that may adversely affect the health, safety, welfare and rights of residents, including the appointment and activities of legal representatives, providers of long-term care services, public agencies, and
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In this subdivision:
I. "Act" means any action of any individual, facility, or government agency including any failure or refusal to act by such individual, facility, or government agency.
II. "Administrator" means any person who is charged with the general administration or supervision of a facility whether or not such person has an ownership interest and whether or not such person's functions and duties are shared with one or more other persons.
III. "Complaint" means a problem, concern, issue, or situation identified or received by the office that is made by, or on behalf of, residents that may adversely affect the health, safety, welfare and rights of residents, including the appointment and activities of legal representatives, providers of long-term care services, public agencies, and health and social services agencies.
IV. "Elderly" means any person 60 years of age or older.
V. "Facility" means any residential facility or institution, whether public or private, offering health or health related services, personal care assistance or protective oversight for the elderly, and which is subject to regulation, visitation, inspection, or supervision by any government agency. Facilities include, but are not limited to, nursing homes, skilled nursing homes, extended care facilities, convalescent homes, homes for the aged, veterans' homes, assisted living facilities, and any other residential care facility providing care for the elderly licensed or certified under RSA 151.
VI. "Government agency" means any department, division, office, bureau, board, commission, authority, or any other agency or instrumentality created by any county or municipality or by the state, or to which the state is a party, which is responsible for the regulation, inspection, visitation, or supervision of facilities or which provides services to residents of facilities.
VII. "Legal representative" means any individual, duly appointed or designated in the manner required by law to act on behalf of another individual, including:
(a) An attorney.
(b) A guardian or conservator.
(c) An agent acting pursuant to a power of attorney.
VIII. "Long-term care ombudsman" means the person who is the administrator and chief executive officer of the office.
IX. "Long-term care ombudsman representative" means any employee or volunteer who is designated by the long-term care ombudsman to represent, or act on behalf of, the office.
X. "Non-elderly" means any person under 60 years of age.
XI. "Office" means the office of the long-term care ombudsman, established by RSA 161-F:10.
XII. "Resident" means any person 60 years of age or older who resides in a facility as defined in RSA 161-F:11, V.