§ 15.1-13-36 — Satisfaction survey - Development - Utilization - Report to legislative management

management.
1. a. The superintendent of public instruction shall develop an electronic survey
instrument that the education standards and practices board shall utilize at the
conclusion of all interactions with individuals seeking information or services from
the board.
b. The survey instrument must include references to quality; timeliness; the
availability, courtesy, knowledge, and responsiveness of staff; the ease of
obtaining information or services; and the cost and value of the interaction.
c. The education standards and practices board shall begin to utilize the survey no
later than June 1, 2015.
2. The education standards and practices board shall compile the responses and provide
reports regarding the results to an interim committee designated by the legislative
management at the times and in the manner requested by the committee.
3. Any expenses incurred by the superintendent of public instruction in developing the
survey instrument are the responsibility of the education standards and practices
board.