Zisumbo v. Convergys

CourtDistrict Court, D. Utah
DecidedJune 30, 2020
Docket1:14-cv-00134
StatusUnknown

This text of Zisumbo v. Convergys (Zisumbo v. Convergys) is published on Counsel Stack Legal Research, covering District Court, D. Utah primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Zisumbo v. Convergys, (D. Utah 2020).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF UTAH

HOPE ZISUMBO, an individual, MEMORANDUM DECISION AND ORDER Plaintiff, Case No. 1:14-cv-00134 v.

CONVERGYS CORP., a corporation; Chief Judge Robert J. Shelby RYAN MITCHELL, an individual; and ADRIANA WOLDBERG, an individual; Magistrate Judge Dustin B. Pead

Defendants.

This case arises from an employment dispute between Plaintiff Hope Zisumbo and Defendants Convergys Corp., Ryan Mitchell, and Adriana Woldberg (collectively, Convergys). Zisumbo asserts causes of action against defendants for: (1) interference with her rights under the Family and Medical Leave Act (FMLA), (2) violations of the Employee Retirement Income Security Act (ERISA), and (3) common law negligence.1 Before the court are the parties’ cross- motions for summary judgment and Zisumbo’s Motion for Spoliation Sanctions. For the reasons explained below: Zisumbo’s Motion for Summary Judgment is DENIED, Zisumbo’s Motion for Spoliation Sanctions is DENIED, and Convergys’s Motion for Summary Judgment GRANTED IN PART and DENIED IN PART.

1 See dkt. 91. BACKGROUND2 Zisumbo’s Employment History with Convergys Zisumbo began working for Convergys in May 2012, where she was assigned to work full-time on the United States Postal Service (USPS) Project.3

On April 28, 2013, Zisumbo chose to convert to a part-time position on the USPS Project because she planned to attend college.4 From May 1, 2013 through June 2, 2013, Zisumbo took a health-related leave of absence from Convergys.5 Zisumbo was hospitalized for a portion of May 2013.6 Zisumbo returned to her part-time position on the USPS Project on June 3, 2013, and continued to work part-time on the USPS Project through June 21, 2013.7 Because the USPS Project was scheduled to wind down at the end of June 2013, Zisumbo elected to transfer to Convergys’s DirecTV Project beginning June 24, 2013.8 Zisumbo was unable to begin training on the DirecTV Project on June 24, however, because she was hospitalized and received treatment for a kidney stone.9 On June 25, 2013,

Zisumbo sent her supervisor, John Patton, a text saying she was in the hospital’s Intensive Care

2 The facts provided in this section are undisputed unless otherwise noted. 3 Dkt. 110 at 12, ¶ 1. 4 Dkt. 110 at 12, ¶ 5. 5 Dkt. 110 at 15–16, ¶¶ 21–22. 6 Dkt. 110 at 16, ¶ 22. 7 Dkt. 110 at 16, ¶ 23. 8 Dkt. 110 at 16, ¶ 24. 9 Dkt. 112 at 4, ¶ 8. Unit and that she “had surgery for [a] life threatening kidney stone.”10 Patton responded that he was “praying” for her and that either she or her mother should apply for FMLA leave.11 On June 27, 2013, Zisumbo was terminated.12 In his deposition, Patton testified that he terminated Zisumbo at her request.13 Zisumbo denies that she made any such request.14 On the Termination Record, Patton indicated that Zisumbo’s separation was voluntary.15 The

Termination Record was signed by one of Convergys’s Operations Managers, Defendant Ryan Mitchell, and processed by Convergys’s Ogden-based Employee Relations Manager, Defendant Adriana Woldberg.16 On June 28, 2013, Patton texted Zisumbo: Good morning, I don’t know if Jamie or Ryan called or text you yesterday. But we term you for medical reasons. You will be able to come back when [you’re] ready @ same pay. Make sure you keep doctor and hospital paperwork you will need to show that. Feel better soon! Praying for you. JP2

You need [to] be back within 30 days. JP217 Zisumbo did not return to work at Convergys.18 Zisumbo alleges to have incurred over $100,000 in medical expenses from May through July of 2013.19

10 Dkt. 112 at 4, ¶ 9. 11 Dkt. 110 at 8, ¶ 27. 12 See dkt. 110 at 17, ¶ 28. 13 Dkt. 110-3 at 234. 14 See dkt. 124 at 13. 15 Dkt. 110 at 17, ¶ 28. Zisumbo does not dispute that Patton indicated on the Termination Record that her separation was voluntary. Dkt. 124 at 13. Zisumbo does, however, dispute whether her separation actually was voluntary. Dkt. 124 at 13. 16 Dkt. 110 at 17, ¶¶ 30–31. 17 Dkt. 110 at 18, ¶ 32. 18 See dkt. 112 at 5, ¶ 18. It is undisputed that Zisumbo did not return to work at Convergys. It is, however, disputed whether Zisumbo attempted to return to work at Convergys. See dkt. 112 at 5, ¶ 18; dkt. 125 at 13. 19 Dkt. 110 at 18, ¶ 36. Zisumbo’s Health Insurance History with Convergys SelectHealth Plan When Zisumbo joined Convergys as a full-time employee in May 2012, she signed up for health insurance through SelectHealth.20 Zisumbo began receiving those benefits in the summer of 2012.21 One eligibility requirement for the SelectHealth Plan was that the employee be

scheduled to work at least 37.5 hours per week.22 As discussed above, Zisumbo converted to part-time status on April 28, 2013.23 As a result, The Boon Group—a third-party benefits administrator for Convergys—notified SelectHealth that Zisumbo had converted from full-time employment to part-time employment.24 In a letter dated July 17, 2013, SelectHealth informed Zisumbo that her benefits under the SelectHealth Plan had ended on April 30, 2013.25 Convergys did not provide Zisumbo with a notice during the 2013 calendar year explaining her rights to continued coverage under the SelectHealth Plan under the Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA).26

On July 11, 2014, Convergys sent Zisumbo a letter that stated in relevant part: We recently learned that you were not sent notice of your COBRA rights at the time of your Qualifying Event(s).

20 Dkt. 112 at 3, ¶ 3. 21 Dkt. 112 at 3, ¶ 3. 22 Dkt. 110 at 12, ¶ 4. Zisumbo disputes that Convergys has provided documentation proving this to be the case. The court disagrees. See dkt. 110-3, Ex. E-1 (copy of written online reference tool for Convergys employees showing 37.5 hour requirement for SelectHealth Plan). 23 Dkt. 112 at 3, ¶ 4. 24 Dkt. 110 at 13, ¶ 7. Zisumbo disputes that this fact is material. 25 Dkt. 110 at 19, ¶ 38. 26 Dkt. 110 at 19, ¶ 39. Enclosed you will find the COBRA notification package (the “COBRA Notice”) that you would ordinarily have received at the time of your Qualifying Event(s). If you elect COBRA coverage, you will be required to pay the premium for the COBRA coverage you elect, retroactive to the start of the coverage. If elected, your COBRA coverage must begin as of the first day of the month after your employment termination date. The maximum period of coverage is 18 months, unless an extension of the COBRA coverage period applies to you. If you had been able to elect COBRA coverage when you first terminated employment, you would have been required to pay the premium for the COBRA coverage you elected, retroactive to the start of the coverage. Because there has been a delay in providing your COBRA notification, if you now elect retroactive COBRA coverage you will be responsible to pay the same amount of monthly premiums, but you will not be required to pay the retroactive premiums immediately. Instead, you will be allowed to pay the premiums for the months of coverage you elect, on a monthly schedule beginning after you elect the coverage and continuing for the number of months of coverage you elected. The applicable monthly premium for the Select Health Government Employee option is $485.21 a month. The applicable monthly premium for the AETNA Part Time Government Employee option is $466.75 a month.27 Zisumbo did not elect COBRA coverage under the SelectHealth Plan.28 AETNA Plan On June 20, 2013, The Boon Group sent Zisumbo a letter (the Aetna Letter) that stated, in relevant part: Welcome to the Aetna Voluntary Plans® insurance plan. Enclosed in your packet are the following: • Identification card(s) • HIPPA Authorization Form • HIPPA Privacy Notice • Prescription Mail Order Form

27 Dkt. 110 at Ex. H. 28 Dkt. 110 at 20, ¶ 41. Your employer has enrolled you in the Benefits Plus Plan underwritten by Aetna Life Insurance Company.

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