Waithaka v. Amazon.com Inc

District Court, W.D. Washington·Decided December 31, 2024·No. 2:19-cv-01320·Unknown

Opinion

THE HONORABLE JOHN C. COUGHENOUR 1 2 3 4 5 6 UNITED STATES DISTRICT COURT 7 WESTERN DISTRICT OF WASHINGTON 8 AT SEATTLE 9 BERNARD WAITHAKA, et al., 10 Plaintiffs, 11 v. CASE NO. C19-1320-JCC 12 AMAZON, INC., et al., ORDER 13 Defendants.

15 This matter comes before the Court on Plaintiff Bernard Waithaka’s second motion for 16 class certification (Dkt. No. 172). Having thoroughly considered the briefing and the relevant 17 record, the Court finds oral argument unnecessary and hereby DENIES the motion for the 18 reasons explained herein. 19 I. BACKGROUND 20 Plaintiff is a delivery driver for Defendants’ Amazon Flex program. (Dkt. No. 172-1 at 21 1.) Under the program, drivers like Plaintiff deliver products from Defendants’ facilities to end 22 customers. (Dkt. No. 178-1 at 2.) These products vary from groceries to more traditional “brown 23 box” deliveries. (Id. at 2–3.) Defendants advertise timely and efficient delivery, which depends, 24 in part, on the delivery drivers here. (See Dkt. Nos. 172-7 at 2–3, 172-3 at 4.) 25 Delivery drivers use personal vehicles (with minimal requirements from Defendants). 26 (Dkt. No. 172-14 at 11.) Drivers also use a phone-based application to sign up for shifts, confirm 1 that products have been picked up, receive suggested driving routes, and confirm that products 2 have been delivered. (Dkt. Nos. 178-1 at 3, 172-14 at 9–10, 178-9 at 3.) The Terms of Service 3 (“TOS”) that govern Amazon Flex have varied since the program’s creation in 2014, (Dkt. No. 4 178-1 at 4), but two provisions relevant to the allegations here have not. First, Defendants have 5 always classified delivery drivers as independent contractors, not employees. (See, e.g., Dkt. 6 Nos. 178-1 at 7, 179-14 at 3, 179-16 at 2.) Second, pay is governed exclusively by the “Service 7 Fees” provision. (See, e.g., Dkt. Nos. 178-1 at 23, 179-14 at 3, 179-16 at 3.) The TOS specify 8 these fees are the entirety of drivers’ pay and are meant to cover their expenses. (See id.) 9 The TOS also explain the work and pay. Drivers sign up for “delivery blocks,” which are 10 the time Defendants estimate it will take to complete delivery of all products a driver picks up. 11 (Dkt. Nos. 179-16 at 2, 178-1 at 3.) For example, driver Brad Oswalt signed up for a three-hour 12 block in June 2021. (Dkt. No 178-6 at 4.) The pay for a block is established when a driver signs 13 up and is based on an algorithm that takes into account, among other factors, potential expenses 14 and the supply of drivers. (Dkt. No. 172-14 at 23–26.) A driver whose actual delivery time is 15 under the block estimate is paid the full amount. (Dkt. No. 178-1 at 3.) Oswalt completed his 16 three-hour delivery block in one hour and was still paid the $96 he signed up for. (Dkt. No. 178- 17 6 at 4) (see also Dkt. No. 179-1 at 23–24 (Plaintiff explaining he often finishes blocks early)). It 18 is undisputed that actual delivery times are usually less than the estimated blocks. (See Dkt. No. 19 178-10 at 43–44.)1 Drivers may sign up for a block a week in advance, (Dkt. No. 179-11 at 10), 20 and may cancel up to 45 minutes before a block begins. If a driver repeatedly cancels with less 21 than 45 minutes’ notice, they may be penalized or terminated for violating Defendants’ Service 22 Standards. (See, e.g., Dkt. No. 178-1 at 25, 32.) 23 A delivery block is different than a “delivery window,” the timeframe during which 24 Defendants expect drivers to deliver products. (Id. at 32.) The delivery window varies by 25 1 Drivers may request additional compensation if some “unforeseen circumstance” results in 26 more working time than the estimated block. (Dkt. No. 168-1 at 3.) 1 product: perishable groceries may have a two-hour window, while the window for consumer 2 goods in brown boxes is longer. (Dkt. Nos. 179-11 at 3–4, 178-1 at 3–4, 178-6 at 3.) Most 3 products have a longer window that simply requires delivery by 9 P.M. on the same day the 4 product is picked up. (Dkt. Nos. 178-1 at 3, 179-11 at 3.)2 It is undisputed that actual delivery 5 times are usually within the acceptable window. (See Dkt. No. 178-10 at 43.) Again, drivers are 6 not paid based on windows; they are paid based on blocks. Defendants paid Oswalt $96 for his 7 three-hour block regardless of when he actually delivered the last product. (See Dkt. No. 178-6 at 8 4.) Drivers’ “Delivery Quality” and “Standing,” however, are tied to the window. (Dkt. Nos. 9 178-1 at 32, 172-5 at 9–10.) Drivers who repeatedly fail to meet the expectation—usually, to 10 deliver all products by 9 P.M.—may be terminated, and Defendants retain discretion over all 11 Service Standard violations. (See Dkt. No. 178-1 at 25, 32.) 12 Both parties submit that the length of delivery blocks and windows create flexibility. (See 13 Dkt. Nos. 172 at 19–20, 178 at 13.) They disagree on what that means for Plaintiff’s employment 14 claims. According to Plaintiff, drivers are unpaid for some working time during the delivery 15 window but outside of the delivery block. (Dkt. No. 172 at 19.) He submits working time can 16 and should be measured from pickup to delivery. (Id.) But according to Defendants, drivers 17 spend time between pickup and delivery performing personal tasks or working for other 18 companies, not for Defendants. (Dkt. No. 178 at 33–34.) They submit that the time between 19 pickup and delivery does not represent drivers’ working hours because of this unaccounted “gap 20 time.” (Id.) 21 Plaintiff originally brought suit in Massachusetts state court in 2018 before the case was 22 removed and then transferred to this District. (Dkt. Nos. 1 at 1, 1-1 at 3, 59 at 22.) The complaint 23 brings three employment claims under state law. Count I alleges that Defendants misclassified 24 2 Prime Now and Whole Foods products require a tighter window, (Dkt. No. 179-11 at 4), though 25 usually pay better. (See Dkt. No. 178-7 at 2.) Amazon Logistics windows for brown box deliveries are open until 9 P.M., (Dkt. No. 179-11 at 3), and constitute the majority of the 26 deliveries drivers make. (Dkt. No. 178-10 at 18.) 1 Plaintiff as an independent contractor. (Dkt. No. 1-1 at 8) (citing Mass. Gen. Laws ch. 149, 2 § 148B). Count II alleges that Plaintiff is owed unpaid business expenses under the 3 Massachusetts Wage Act. (Dkt. No. 1-1 at 9) (citing Mass. Gen. Laws ch. 149, § 148). These 4 expenses include the cost of his phone to use the Amazon Flex application and the mileage on 5 his personal vehicle. (Dkt. No. 1-1 at 3.) Count III alleges that Defendants did not pay Plaintiff 6 the state minimum wage under the Massachusetts Minimum Wage Law. (Id. at 9) (citing Mass. 7 Gen. Laws ch. 151, §§ 1, 7). 8 This case has been stayed pending appeals in various others, including one before this 9 Court. (Dkt. Nos. 91 at 16, 153 at 3.) The Court lifted the stay earlier this year, (Dkt. No. 166 at 10 1), and Plaintiff moved for class certification under Federal Rule of Civil Procedure 23. (Dkt. 11 No. 172 at 9.)3 Plaintiff also requests that he and his counsel be appointed class representatives. 12 (Id. at 21.) Defendants oppose certification, primarily on the grounds that there is insufficient 13 commonality between class members and that individual issues will predominate over common 14 ones. (Dkt. No. 178 at 17–35.) They also contest the validity of Plaintiff’s business expense 15 claim under the Wage Act. (Id. at 28.) 16 II. DISCUSSION 17 To certify a class under Rule 23, the Court must consider whether a class action is an 18 appropriate vehicle to redress the underlying claims. It must conduct a “rigorous analysis” of the 19 Plaintiff’s proposed class, the evidence that will be offered on the merits, and the individual 20 issues that could derail collective litigation.

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