Townsend-Taylor v. Ameritech Services Inc.

501 F. Supp. 2d 1201, 2007 U.S. Dist. LEXIS 28769, 2007 WL 1168731
CourtDistrict Court, E.D. Wisconsin
DecidedApril 18, 2007
Docket05-C-952
StatusPublished

This text of 501 F. Supp. 2d 1201 (Townsend-Taylor v. Ameritech Services Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. Wisconsin primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Townsend-Taylor v. Ameritech Services Inc., 501 F. Supp. 2d 1201, 2007 U.S. Dist. LEXIS 28769, 2007 WL 1168731 (E.D. Wis. 2007).

Opinion

DECISION AND ORDER

RANDA, Chief Judge.

The plaintiffs, Diedre Townsend-Taylor (“Townsend-Taylor”) and Ronnie Taylor (“Taylor”) (collectively the “Plaintiffs”) sued their former employer, Ameritech Services, Inc. (“Ameritech”) for alleged violations of the Family and Medical Leave Act, 29 U.S.C. §§ 2601-2654 (“FMLA”). Pending before the Court is Ameritech’s motion for summary judgment and the Plaintiffs’ motion for partial summary judgment.

BACKGROUND

Diedre Townsend-Taylor and Ronnie Taylor are married and both worked for Ameritech prior to being discharged in 2004 for unsatisfactory attendance. Townsend-Taylor worked as a sales representa *1204 tive and Taylor worked as a maintenance administrator.

Ameritech provides telecommunication services, and is a subsidiary of AT & T, Inc., formerly known as SBC Communications, Inc. (“SBC”). 1

Ameritech’s Attendance Policy

Ameritech had a Local Service Center/Local Operations Center Attendance Policy (“Attendance Policy”) that applied to the Plaintiffs in 2003 and 2004. The Attendance Policy defined a “tardy” as a period of absence of less than two hours after the start of an employee’s shift, and an “incidental absence” as a period of absence that is more than two hours. If an employee had more than two cases of tardiness or incidental absences, his attendance was considered unsatisfactory and triggered a progressive discipline program. The progressive discipline entailed a written warning, then a one-day suspension, and finally a suspension pending termination. Absences that are covered by the FMLA were not considered for disciplinary purposes.

Ameritech’s Procedure for Processing FMLA Requests

Whenever employees requested leave under the FMLA, their managers completed an “FMLA Eligibility Form” (the “Eligibility Form”). The Eligibility Form stated whether the employee was eligible for FMLA leave, how much FMLA leave the employee had taken in the current year, and the dates of and reason for the employee’s absence. The managers would then send the Eligibility Form to the FMLA Processing Unit (“FPU”) in San Antonio, Texas, and provide a copy to the employees.

The employees also were provided a “Certification of Health Care Provider” (the “Certification Form”) each time they requested FMLA leave. The Certification Form contained the employee’s preprinted name, company identification number, and a bar code that represents the employee’s social security number. To the left of the bar code, the Certification Form had the date the form was generated and printed.

The Plaintiffs understood that they were responsible to have the Certification Form submitted within fifteen days after receiving it. The Certification Form itself stated: “This form must be completed and either faxed ... or mailed no later than 15 calendar days from the date the employee received this form.” In addition, the Eligibility Form provided:

It is the employees’ responsibility to make sure the medical certification is received in the FMLA office within 15 consecutive calendar days. Requests for FMLA will not be validated if the medical certification is not received within the specified time frame. Under certain circumstances, an extension may be granted during the appeal process. The employee should call the FMLA office if an extension is needed.

The FPU also gave employees an additional five-day grace period to submit the Certification Form to them office.

If the Certification Form was received by the FPU within twenty days of the employee’s receipt of it, a case manager at the FPU determined whether the information provided substantiated the employee’s need for FMLA leave. If the case manager determined that the employee qualified for FMLA leave, the FPU would send the employee a letter informing him that his absence was FMLA-covered. On the other hand, if the case manager determined that the Certification Form was deficient, *1205 the FPU would send the employee an “initial denial” letter notifying the employee of the deficiencies and give the employee an additional twenty days to submit an adequate Certification Form. If the employee failed to submit an adequate Certification Form within the second twenty day period, the FPU would send the employee a “final denial” letter notifying him that his absence was not FMLA-covered.

When the employee did not submit the Certification Form within the first twenty day period, the FPU would send the employee a “final denial” letter denying the employee’s FMLA request because the Certification Form was not received by the deadline. The employee then would have fifteen days to advise the FPU of extenuating circumstances that prevented him from timely submitting the Certification Form.

Ronnie Taylor’s Absences and Termination

On January 27, August 2, and August 5, 2008, Ronnie Taylor arrived at work late, and in all three instances he was deemed tardy. Because he exceeded his threshold of two incidents of tardiness in a 12 month period, Ameritech gave Taylor a written warning for unsatisfactory attendance. On December 15, 2003, Taylor again arrived at work late, so Ameritech gave him another written warning.

On January 3, 2004, Taylor arrived at work late by 53 minutes. On January 5, 2004, Taylor logged in late again, this time by six minutes. As a result of these two additional incidents of tardiness, Ameri-tech gave Taylor a one day suspension.

The February 18, 200U Absence

On February 18, 2004, Taylor was absent the entire day to take his daughter, Kayla, to see Dr. Solberg because she had an ear ache. Dr. Solberg saw Kayla at 2:10 p.m. for about 10 to 15 minutes, at which time he diagnosed an ear infection. The following day, February 19, 2004, Taylor returned to work and received a Certification Form. The Certification Form indicated that the FPU had to receive a completed form by March 5, 2004.

On February 25, 2004, the FPU received a Certification Form relating to Taylor’s absence, but it did not contain any dates of incapacitation. The FPU sent Taylor an “initial denial” notice the next day, on February 26, 2004, that stated that the Certification Form only listed an office visit, and that he was only authorized up to four hours of leave for an office visit. The notice further provided that Taylor had until March 12, 2004, to submit another Certification Form.

On March 15, 2004, Taylor called the FPU and requested an extension of time to submit the Certification Form. The FPU granted Taylor’s request, and extended the deadline to March 19, 2004.

On March 26, 2004, the FPU sent Taylor a final denial notice that stated his request for FMLA coverage was denied because the FPU did not receive a Certification Form by the extended deadline. The notice further stated that if his FMLA leave request was denied due to circumstances beyond his control, he had fifteen days from the date of the letter to submit proof of extenuating circumstances.

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Bluebook (online)
501 F. Supp. 2d 1201, 2007 U.S. Dist. LEXIS 28769, 2007 WL 1168731, Counsel Stack Legal Research, https://law.counselstack.com/opinion/townsend-taylor-v-ameritech-services-inc-wied-2007.