Tammie L. Terrell v. Secretary, Department of Veterans Affairs

98 F.4th 1343
CourtCourt of Appeals for the Eleventh Circuit
DecidedApril 18, 2024
Docket21-14185
StatusPublished
Cited by32 cases

This text of 98 F.4th 1343 (Tammie L. Terrell v. Secretary, Department of Veterans Affairs) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eleventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Tammie L. Terrell v. Secretary, Department of Veterans Affairs, 98 F.4th 1343 (11th Cir. 2024).

Opinion

USCA11 Case: 21-14185 Document: 46-1 Date Filed: 04/18/2024 Page: 1 of 28

[PUBLISH] In the United States Court of Appeals For the Eleventh Circuit

____________________

No. 21-14185 ____________________

TAMMIE L. TERRELL, Plaintiff-Appellant, versus SECRETARY, DEPARTMENT OF VETERANS AFFAIRS,

Defendant-Appellee.

Appeal from the United States District Court for the Middle District of Florida D.C. Docket No. 8:20-cv-00064-WFJ-AEP ____________________ USCA11 Case: 21-14185 Document: 46-1 Date Filed: 04/18/2024 Page: 2 of 28

2 Opinion of the Court 21-14185

Before WILLIAM PRYOR, Chief Judge, and ROSENBAUM and ABUDU, Circuit Judges. ROSENBAUM, Circuit Judge: Plaintiff-Appellant Tammie Terrell, who is African-Ameri- can, applied but was not selected for a Chief Nurse position at the James A. Haley Veterans’ Hospital (the “Tampa VA Hospital”). Terrell sued the Secretary of Veterans Affairs under Title VII, alleg- ing (1) race and national-origin discrimination, both in her non-se- lection and the hiring process; (2) retaliation; and (3) a discrimina- tory and a retaliatory hostile work environment. The district court granted summary judgment for the Secretary on all counts. After careful consideration, and with the benefit of oral argument, we affirm. I. BACKGROUND

Terrell has worked as a nurse at the Tampa VA Hospital since 1998. In 2012, Terrell became Nurse Manager of the Haley Cove Community Living Center (“CLC”), which functions like a nursing home. Later, Terrell applied for the role of CLC Chief Nurse but was not selected. That selection process is the subject of this liti- gation. A. Factual Background

1. CLC Chief Nurse Hiring Process In 2015, CLC Chief Nurse Dr. Inez Joseph retired, leaving her position vacant. Terrell believed that Dr. Joseph had USCA11 Case: 21-14185 Document: 46-1 Date Filed: 04/18/2024 Page: 3 of 28

21-14185 Opinion of the Court 3

“groomed” Terrell to take over the Chief Nurse role, as Terrell as- sisted with Chief Nurse duties and attended Chief Nurse meetings with Dr. Joseph. But Dr. Joseph could not choose her successor; rather, that responsibility fell to Chief Nurse Executive Laureen Doloresco. Doloresco had ultimate decision-making authority, but she delegated much of the hiring process to other hospital employees. First, Doloresco’s administrative officer, Jessica Ferraro, rated each résumé based on education, relevant certifications, assistant-nurse- executive experience, long-term-care management or leadership experience, nurse-manager experience, and veteran status. Then, a four-member panel interviewed the top-rated candidates, asking the same questions and using the same scoring criteria. The panel- ists were (1) Cary Burcham, Chief Nurse of Acute Care; (2) Thomas Eingle, Chief of Pharmacy; (3) Carol McFarlane, Assistant Chief of Social Workers; and (4) Dr. Inna Sheyner, CLC Medical Director. McFarlane is Black, but all other panelists are white. According to the Chief Nurse job posting, preference would be given to candidates with a Nurse Executive certification and “[p]rior leadership experience that demonstrates ability to manage a complex nursing section with diverse programs.” Doloresco be- lieved “leadership skills [were] the key,” more so than “clinical ex- perience,” when selecting a Chief Nurse. 2. First Round of Applications More than seventy candidates applied. The panel inter- viewed the top ten candidates, including Terrell. Terrell received USCA11 Case: 21-14185 Document: 46-1 Date Filed: 04/18/2024 Page: 4 of 28

4 Opinion of the Court 21-14185

the highest interview score but the eighth-highest résumé score, because she did not have relevant certifications and had only three years of nurse-manager experience. In computing the scores, Ferraro made two administrative errors. First, she jumbled Dr. Sheyner’s scores for seven of the ten interviewees, including Terrell. Ferraro recorded Terrell’s score from Dr. Sheyner as 27 points, when Dr. Sheyner had in fact given Terrell 35 points. Second, Ferraro mistakenly excluded Burcham’s scores in calculating each candidate’s average interview score. So Terrell’s average interview score was listed as 33 points when it should have been 34 points. The parties apparently did not realize this error until discovery in this case. After interviews concluded, Doloresco asked for a “compar- ison grid of the candidates that were interviewed” with their “edu- cation, prior years of supervisory experience, progressive manage- ment experience, and any other key qualifications.” In that email, Doloresco commented, “Some folks do very well in interviews, but don’t possess the progressive management experience and track record that is needed for a Chief Nurse position.” Burcham sent Doloresco a summary of the top four candi- dates’ qualifications, which included Terrell’s. Notably, Terrell had 6 years of management experience, but the other top candidates had 8, 17, and 24 years of management experience. Terrell also lacked executive-level experience, which the other three top candi- dates had. And Terrell had no leadership certifications, but two of the other top candidates had multiple leadership certifications. USCA11 Case: 21-14185 Document: 46-1 Date Filed: 04/18/2024 Page: 5 of 28

21-14185 Opinion of the Court 5

Before offering the Chief Nurse role to another candidate, Doloresco met with Terrell and explained that Terrell did not have enough executive experience, so she had not been selected. Doloresco recounted Terrell’s “strong[] negative reaction.” Ac- cording to Doloresco, Terrell “left [Doloresco’s] office abruptly and without discussion, seemingly angry.” Around that time, Lucille Raia, Chief Nurse of Education, who was not on the panel but who was friends with Doloresco, made “comments” in front of others about Terrell’s “not being qualified.” Doloresco ultimately selected Kathleen Miller, who had 17 years of management experience and the Nurse Executive certifi- cation but a lower interview score than Terrell. Miller, who is white, accepted but later withdrew. Burcham then contacted an- other one of the top candidates, Rita Jordan, a former Chief Nurse of another CLC. Jordan, who is Black, also received a lower inter- view score than Terrell. Jordan had accepted another job, so she declined Burcham’s invitation to be considered. The Chief Nurse position was then reposted. 3. Second and Third Rounds In the second round, more than fifty candidates applied. Ter- rell’s résumé tied with two others for third place in the new batch. The panel interviewed three new candidates but scored them lower than most of the previous interviewees. After the interviews con- cluded, Burcham emailed Doloresco, “At this point, I can only en- dorse Ms. Terrell, but with the reservations you and I have dis- cussed.” Doloresco later attested that those “reservations” USCA11 Case: 21-14185 Document: 46-1 Date Filed: 04/18/2024 Page: 6 of 28

6 Opinion of the Court 21-14185

included Terrell’s “reaction to her non-selection,” “relative inexpe- rience in management,” and communication issues that had arisen between Terrell and the Acting CLC Chief Nurse, Dr. Zahira Sana- bria. Doloresco and the panel decided to repost the position a third time, for internal candidates only. Only six candidates ap- plied, two of whom (including Terrell) had previously interviewed for the position. But this time, two of the four panelists—including McFar- lane, the only Black panel member—had scheduling conflicts and could not participate in the interviews. Doloresco sought approval from Human Resources and was told the panel composition could change as long as the new panel asked the same questions and the interview scores were averaged. The new panel, which included Dr. Sanabria, did not re-interview prior candidates, only three of the four new candidates.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Cite This Page — Counsel Stack

Bluebook (online)
98 F.4th 1343, Counsel Stack Legal Research, https://law.counselstack.com/opinion/tammie-l-terrell-v-secretary-department-of-veterans-affairs-ca11-2024.