Swafford v. International Business Machines Corporation

CourtDistrict Court, N.D. California
DecidedOctober 11, 2019
Docket5:18-cv-04916
StatusUnknown

This text of Swafford v. International Business Machines Corporation (Swafford v. International Business Machines Corporation) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Swafford v. International Business Machines Corporation, (N.D. Cal. 2019).

Opinion

8 UNITED STATES DISTRICT COURT

9 NORTHERN DISTRICT OF CALIFORNIA 10 SAN JOSE DIVISION 11

12 DAVID SWAFFORD, Case No. 18-CV-04916-LHK

13 Plaintiff, ORDER GRANTING IN PART AND DENYING IN PART DEFENDANT’S 14 v. MOTION FOR SUMMARY JUDGMENT 15 INTERNATIONAL BUSINESS MACHINES CORPORATION, Re: Dkt. No. 82 16 Defendant. 17

18 Plaintiff David Swafford (“Swafford”) brings the instant lawsuit against Defendant 19 International Business Machines Corporation (“IBM”). Before the Court is IBM’s motion for 20 summary judgment. Having considered the parties’ briefs, the relevant law, and the record in this 21 case, the Court GRANTS in part and DENIES in part IBM’s motion for summary judgment. 22 I. BACKGROUND 23 A. Factual Background 24 Swafford is a resident of Santa Clara County, California and a software sales representative 25 at IBM since 2009. ECF No. 71 (“SAC”) ¶¶ 7, 13. IBM is a New York corporation with its 26 principal place of business in the state of New York. Id. ¶ 8. Swafford’s compensation as an IBM 27 1 1 sales representative consisted of a base salary plus commissions. ECF No. 91-3 (“Swafford 2 Depo.”) at 48:8–11, 151:11–17. This case concerns Swafford’s commission payments (also 3 referred to as “incentive payments”) and IBM’s commission plan and policies. 4 1. Facts Related to IBM’s Commission Payments. 5 Swafford had a written commission plan known as the Incentive Plan Letter (“IPL”) for 6 the second half of 2016 that covered the sales period from July 1, 2016 through December 31, 7 2016. ECF No. 83-7 (“IPL”). The IPL provided that Swafford’s sales quota for the second half of 8 2016 was $512,600. IPL at 2. The IPL also provided information about Swafford’s commissions. 9 First, the IPL provided that, without an IPL in place, an employee is “not eligible to 10 receive any related incentive payments.” Id. The IPL also defined the “Plan” as the incentive plan 11 information contained in the IPL and at IBM’s Worldwide Incentives Workplace website. Id. 12 Second, the IPL provided that IBM had the right to make changes to incentive payment 13 rates or quotas. Id. at 3. The IPL stated: 14 Right to Modify or Cancel: The Plan does not constitute an express or implied 15 contract or a promise by IBM to make any distributions under it. IBM reserves the 16 right to adjust the Plan terms, including, but not limited to, changes to sales performance objectives (including management-assessment objectives), changes to 17 assigned customers, territories, or account opportunities, or changes to applicable incentive payment rates or quotas, target incentives or similar earnings opportunities, 18 or to modify or cancel the Plan, for any individual or group of individuals, at any time during the Plan period up until any related payments have been earned under 19 the Plan terms. Managers below the highest levels of management do not know 20 whether IBM will or will not change or adopt any particular compensation plan; they do not have the ability to change the Plan terms for any employee; nor are they in a 21 position to advise any employee on, or speculate about, future plans. Employees should make no assumptions about the impact potential Plan changes may have on 22 their personal situations unless and until any such changes are formally announced by IBM. 23 Id. 24 Third, the IPL provided that IBM could change incentive payment calculations resulting 25 from errors. Id. The IPL stated: 26

27 2 Adjustments for Errors: IBM reserves the right to review and, in its sole discretion, 1 adjust or require repayment of incorrect incentive payments resulting from 2 incomplete incentives processes or other errors in the measurement of achievement or the calculation of payments, including errors in the creation or communication of 3 sales objectives. Depending on when an error is identified, corrections may be made before or after the last day of the full-Plan period, and before or after the affected 4 payment has been released. 5 Id. 6 The IPL also provided that IBM may review significant transactions: 7 Significant Transactions: IBM reserves the right to review and, in its sole 8 discretion, adjust incentive achievement and/or related payments associated with a 9 transaction which (1) is disproportionate when compared with the territory opportunity anticipated during account planning and used for the setting of any sales 10 objectives; or for which (2) the incentive payments are disproportionate when compared with your performance contribution towards the transaction. 11 Id. at 4. 12 Finally, the IPL explained how incentive payments are earned under the Plan: 13

14 Full-Plan Earnings: Regardless of your start date, your incentive payments are earned under the Plan terms, and are no longer considered Plan-to-Date advance 15 payments, only after the measurement of complete business results following the end 16 of the full-Plan period or (if applicable) after the measurement of complete business results after the date you left the Incentive Plan early. Incentive payments will be 17 considered earned only if you have met all payment requirements, including: (1) you have complied with the Incentive Plan, the Business Conduct Guidelines and all 18 other applicable IBM employment policies and practices; (2) you have not engaged in any fraud, misrepresentation or other inappropriate conduct relating to any of your 19 business transactions or incentives; (3) and the customer has paid the billing for the 20 sales or services transaction related to your incentive achievement. Id. 21 Despite the IPL, IBM repeatedly made representations that Swafford’s commissions would 22 be uncapped. In particular, Swafford regularly received PowerPoint presentations, which IBM 23 called “education” for IBM employees, that described the terms of the commission plans. See 24 Swafford Depo. 81:8–20; ECF No. 83-23 (“2H 2016 PowerPoint presentation”) at 1. These 25 PowerPoint presentations stated that commissions for IBM sales people were uncapped. See 26 Swafford Depo. 79:1–13. 27 3 1 During the second half of 2016, Swafford received and reviewed a PowerPoint 2 presentation entitled “Our Purpose, Values & Practices” relating to “Your 2016 Incentive Plan” 3 (the “2H 2016 PowerPoint presentation”). 2H 2016 PowerPoint presentation at 1. The 2H 2016 4 PowerPoint presentation stated that it served as “the primary 2016 education for IBM sales 5 employees. It provides the information you need to understand your 2016 plan.” Id. The 2H 6 2016 PowerPoint presentation also stated four times that “payments” and/or “earnings 7 opportunit[ies]” are “uncapped.” Id. at 10, 11, 14, 15. When Swafford reviewed the 2H 2016 8 PowerPoint presentation, Swafford understood these statements to mean that his commissions 9 would be uncapped, and that “when you’re uncapped, there’s no limit to what you can earn.” 10 Swafford Depo. at 78:19–20. The 2H 2016 PowerPoint presentation did not reference any of the 11 disclaimer provisions contained within the IPL. See 2H 2016 PowerPoint presentation. 12 Swafford’s former second line manager, Richard Wirtenson (“Wirtenson”), testified that IBM did 13 not cap commissions in order to incentivize sales representatives to sell as much as they can. ECF 14 No. 83-5 (“Wirtenson Depo.”) at 96:3–6. 15 2. The Sabre and Oracle Deals. 16 In 2016, Swafford worked on behalf of IBM to close two major deals for IBM products 17 and services with Oracle (“Oracle Deal”) and Sabre (“Sabre Deal”). Wirtenson Depo. at 103:13– 18 24, 104:1–15. Swafford testified that these deals were each challenging because Oracle was a 19 competitor of IBM, Swafford Depo. at 103:17–25, and because Sabre had been considering 20 moving away from IBM products, Swafford Depo. at 119:17–25, 120:1–3. During the relevant 21 time period, Swafford’s first line manager was Mark Briggs (“Briggs”), and Swafford’s second 22 line manager was Wirtenson. ECF No.

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Swafford v. International Business Machines Corporation, Counsel Stack Legal Research, https://law.counselstack.com/opinion/swafford-v-international-business-machines-corporation-cand-2019.